App won't open is sits on loading [MERGED]

Wanda17Wanda17 Member Posts: 1 ★
edited March 2023 in Bugs and Known Issues
I need help, my app won't open, it ses loading for hours, please help me
Post edited by Kabam Ahab on
«134

Comments

  • MorgothMelkorMorgothMelkor Member Posts: 95 ★

    what's going on here? since updating, I haven't been able to log in, anyone else experiencing these issues?
  • rockykostonrockykoston Member Posts: 1,505 ★★★★
    Clear cache

    Reinstall app

    Switch networks
  • Sahil_R_RanaSahil_R_Rana Member Posts: 299 ★★★

  • PHILLYB781MAPHILLYB781MA Member Posts: 41 ★
    I’m having the same issue for the last hour & I did the “clear cache, reinstalled App, switch networks” & same issue. It’s not my WiFi or my connection because I wouldn’t be able to be on here lol. Can anyone confirm if they’ve been able to sign on & how? Thank you
  • CoolekCoolek Member Posts: 12 ★
    I can’t log in right after updating the game. What should I do? I’ve tried on WiFi and cellular..
  • PHILLYB781MAPHILLYB781MA Member Posts: 41 ★
    I can’t either! I’m on a IPad 8th generation, I’ve deleted the app, I’ve cleared the cache & reinstalled the app multiple times & I’ve used different Wifi networks too & still no luck. It can’t just be a few of us who are having this problem. I asked my Ally & the question fell on deaf ears ( 3/4s of my ally doesn’t talk anyways )
    If I’m able to sign on I’ll let you know & let me know if you have any luck! Thanks
  • WizOfAhhsWizOfAhhs Member Posts: 11 ★

  • WizOfAhhsWizOfAhhs Member Posts: 11 ★
    Is anyone facing a similar problem...
    Even after trying for hours the game won't login
  • CoolekCoolek Member Posts: 12 ★
    Thanks! I was afraid that I’m the only one here too..
  • CoolekCoolek Member Posts: 12 ★
    I’ve made same options, but only on my phone. And no luck too.
  • StarSmasher2001StarSmasher2001 Member Posts: 234 ★★
    Same here on android
  • CreeseazCreeseaz Member Posts: 278 ★
    Having the same issue even after updating my game
  • StarSmasher2001StarSmasher2001 Member Posts: 234 ★★
    Same here. I am on Android, updated the game and can't log in
  • ChildclownChildclown Member Posts: 5 ★
    The game is broken for me.
    Every time I try to open it, it goes to the loading screen, then the goddam connection error identifier pops up for 45 seconds, then it gives me the "Lost Connection- You have been disconnected. Please check your connection and try again." It's been doing this for hours. And I can't even get to a point where I can try to log into a different account because it autologs into my main account. I have tried deleting and installing it, 3-4 times. I have logged out of game center, it STILL somehow forces a login to my main and won't let me try other accounts.

    I have a couple more paths to fully explore the EQ and I have saved all my SQ entries to do today. Now I can't get in at all, and I am at my limit. Any suggestions?
  • CreeseazCreeseaz Member Posts: 278 ★
    Glad I'm not the only one at least
  • PHILLYB781MAPHILLYB781MA Member Posts: 41 ★
    No one seems to wanna answer the question. I’ve asked countless times, I guess only a handful of us are experiencing this
  • WeiCWeiC Member Posts: 11 ★
    I'm having the same issues too and unfortunately it's in the middle of war season as well as multiple event quests ending. Are the devs aware of the issue?
  • PHILLYB781MAPHILLYB781MA Member Posts: 41 ★
    I’ve now downloaded the game on two different iPads, tried it on my Android, I’ve deleted the game, cleared the cache & reinstalled & still the app just loads forever & tries saying it’s a connection issue. If it was a connection issue, I wouldn’t be able to be online typing this right now lol.
  • CoolekCoolek Member Posts: 12 ★
    You’ve tried your acc at Android and still won’t log in?
  • StarSmasher2001StarSmasher2001 Member Posts: 234 ★★
    edited March 2023
    I am on Android. Ever since the new update I have been completely unable to log in to the game. I keep getting an error message that says "Lost connection. You have been disconnected. Please check your connection and try again."

    I know my internet is not the issue as I can load practically everything else with 0 issue. I have attempted restarts, reinstalls, the works.

    Interestingly, the error only seems to affect previously made accounts. On one reinstall, I instead elected to not sign in and make a new profile. I made it through the tutorial all the way until I could access the settings and sign in on my Kabam ID. Once I signed in, though, it sent me back to the loading screen as if I had signed in upon installing the app.

    Any word on a possible fix would be greatly appreciated. I would very much like to be able to actually play the game.
  • ChildclownChildclown Member Posts: 5 ★
    Going on 5 hours now... is the February event ending the 7th or 8th?
  • AllbrightAllbright Member Posts: 55 ★

  • StarSmasher2001StarSmasher2001 Member Posts: 234 ★★
    Allbright said:


    Yep, just like that. Annoying since it doesn't seem to be affecting everybody - my friend could log in just fine.
  • AllbrightAllbright Member Posts: 55 ★
    edited March 2023
    Allbright said:


    Just updated few minutes ago, and i'm facing the same issue.
  • PHILLYB781MAPHILLYB781MA Member Posts: 41 ★
    I can’t even say it’s because of the Update because when I tried signing on at 7:30pm eastern time, I didn’t update yet & I was experiencing this then. I’ve tried logging onto the game on 3 different devices, on my Cellular & Wifi Network ( I have two different Wifis. The other is X-finity which isn’t in one of the pictures )
    I’m currently in the Circuit & would like to make a final push towards higher tiers. Any info regarding why this is happening, would be great! @Kabam Miike @Kabam Porthos @Kabam Zibiit @Kabam Lyra @Kabam Vydious

    I have an iPad 8th generation
    I updated to 16.3.1
    I’ve tried Wifi & Cellular
    My in game name is RILEY781MASS
    I updated to the 38.1 version of the game










  • PHILLYB781MAPHILLYB781MA Member Posts: 41 ★
    edited March 2023
    Childclown said:

    Going on 5 hours now... is the February event ending the 7th or 8th?

    I believe it ends on the 8th^^

  • UnknownUnknown
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  • UnknownUnknown
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  • PHILLYB781MAPHILLYB781MA Member Posts: 41 ★
    I can’t even understand what you’re saying dude. Do you see where it shows I have WiFi & how do you think I’m typing to you right now?? I’m on an IPAD THAT CAN ONLY GO ONLINE, WITH WIFI CONNECTION 😂 🤣
    Gotta love how the 1 person to comment is an unhelpful troll.
  • Believer_97Believer_97 Member Posts: 3 ★
    Same happening with me game not opening
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