I got the second message, but that is also unclaimable. Tried from my stash as well as the message - the compensation from the original message is also still showing up in my stash, but neither is claimable.
I appreciate the correspondence @kabamjax but issue still persists. Cannot collect from mail either…. It really feels like every time something is changed the game gets worse. 🤞the team can somehow fix the issues that keep arising.
So the compensation for the bug, is bugged. And I can't claim it too.
I see a solution is in the works for the past 4-5 hours.
One thing different than the screenshots above me, in my inbox I see the compensation level I am in, but under rewards, I see 2 rewards. My level and the lover tier (which has the bugged t4c in it)
I hope I get comp because I’ve done every one of the mojos side quest but I’m worried because people are saying they already got it but I din’t even get the message for it
Okay! We are reverting back to the initial plan B... or was it plan C...
We are aiming to have it sorted by the end of the week.
Apologies again, I know this got messy.
Aaand Im missing the dual crystal again...
Not to be moody but going through this messy bug situation on a bug compensation is really not helping the good name of Kabam, eh? I quit this game 3 times due to the level of bugs I experienced, every single leave much longer than the last one. I hope retention actually means something for the management eventually.
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Sorry to bother you again, I have received the 2nd in-game message with the updated crystals changes, but unfortunately still not able to claim.
Could you report this back to the team to look again please.
P.s WHERE'S MY COMPENSATION I HAVENT RECEIVED IT YET ARHHHHHH
That being said... before I take this back to the team, has anyone been successful in claiming these items?
Unable to claim from the in-game message or through the Stash.
Have tried restarting the app and logged in with another device. None of the "quick" workaround worked.
More info as it becomes available!
I see a solution is in the works for the past 4-5 hours.
One thing different than the screenshots above me, in my inbox I see the compensation level I am in, but under rewards, I see 2 rewards. My level and the lover tier (which has the bugged t4c in it)
I cant claim either.
Any ETA on this fix?
We are aiming to have it sorted by the end of the week.
Apologies again, I know this got messy.
Not to be moody but going through this messy bug situation on a bug compensation is really not helping the good name of Kabam, eh?
I quit this game 3 times due to the level of bugs I experienced, every single leave much longer than the last one. I hope retention actually means something for the management eventually.
I expect compensation for this distress...