EMERGENCY MAINTENANCE CONCLUDED
The Team has identified a fix for the recent Catalyst Offer issue.
Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.
Doing this allows us to bring the Game back up for everyone else.
We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.
We apologize for the inconvenience.
The Team has identified a fix for the recent Catalyst Offer issue.
Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.
Doing this allows us to bring the Game back up for everyone else.
We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.
We apologize for the inconvenience.
Comments
Oh yeah it was... Trophies don't expire either..
Compensations should consist of rewards/items related to that particular game aspect / area / section affected by the issues because those rewards, resources, items where the ones affected, not others.
How ridiculous is to give the keys to a certain content (WHICH IS NOT THE SAME AFEECTED BY THE ISSUE BY THE WAY) to summoners who are not even allowed to enter the quest, reason being "en-title-d restriction" which already supoosedly means not leveled enough characters to be able to complete it for starters, making indeed they for new content just a wasting (money and redources), even if event requirements are reduced to lower titles, since the ones being able to enter have already wasted there before
Fixes? No idea since the season has not even started, but there are already some many of those already listed from off season /pre season
Put you effort there before the season begins and get thing right, you always say ey summoners you talked we listened..
Not this time, not this time, really notnfor a long time really
Hey, look at this old unicycle i found. You can have it!
Thanks for the free unicycle! (Not gonna ride it)
If you lose a substantial amount of money, they treat you to a free buffet... Yeah that's what it feels like...
At least should have given those who already used all their keys the rewards / not make them do it again.
I hope they don't make it a trend though and keep giving us these gauntlet keys for compensation in any game mode.
Honestly they should have given us alliance War items but I am grateful for what we got.
Compensation is 5 revives and 300k loyalty.
I think a good compensation would have been loyalty (which we got), war boosts/pots/revives (~10 of each), and ~1 million gold would have been good compensation.
Additionally, the season 10 BG rewards should have been boosted again to match season 9. We still don't have confirmation that the new AW season will start up again on 8/16.
We're trying to fix this situation, and if somebody is acting in a poor manner, it doesn't make us want to help more. It makes people want to walk away, which they are totally in their right to. Constructive feedback leads to results, non-constructive feedback leads to good feedback being ignored.
I LOVE the keys. Genuinely, thanks.
But for most players, going through the gauntlet will cost them more units than any war could have... so it's not really a boon to them. It honestly comes across as a company wondering how they can benefit their bottom line. With all the units that will be spent, I can guarantee that in the end Kabam will benefit from this compensation package far more than the players will.
They mess up aw start timesushing it back more than once.
This results in promised compensation for the items expiring and extra down time
For comp they give us a tiny bit of loyalty and 5 revives. And throw in two keys to add extra work to be done and resources to be spent because that fits the definition of comp to them.
Then, when people call them out for it and ask for something better and more applicable they insult us, don’t give us answers and blatantly don’t realize what their offering is not what’s needed.
To be clear I don’t mind getting the gauntlet keys, it’ll give some rewards I need, but as the main part of the compensation it is in horrible taste. It should have been added as an afterthought
Constructive feedback- Comms have got to improve. The way your message reads makes it sound like you were in the dark about this as much as we were. Sounds like someone seriously dropped the ball in getting this communicated. If the devs decide future compensations are warranted, I’d recommend they communicate that to the community in advance. This would save you the hassle of having to put out a gigantic dumpster fire.
The loyalty is fine. The revives are fine. Others have suggested giving prior season’s rewards and I agree. Maybe also throw in some AW boosts as well. But comms HAVE to improve.
Otherwise these keys will just sit there forever. I'll never use them. I have zero interest in running that whole gauntlet.