EMERGENCY MAINTENANCE

There was an issue with an offer that sent out a surplus of Tier 7 Basic Catalysts.
While the Game Team investigates a way to remedy this issue, we will be putting the Game into Emergency Maintanance.

We do not currently have an estimate on how long this will take, however, we will let you know as soon as we know anything.

Thank you for your patience.

Missing Items in Stash [Merged Threads]

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Comments

  • Rasecramos69Rasecramos69 Member Posts: 4 ★
    Diem926 said:

    Kabam Miike said:

    DrZola said:

    Kabam Miike said:

    Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.

    I will have more information for you as soon as I can get it.

    How will you know how much we had before it disappeared?

    Dr. Zola
    The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
    Kabam Miike said:

    DrZola said:

    Kabam Miike said:

    Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.

    I will have more information for you as soon as I can get it.

    How will you know how much we had before it disappeared?

    Dr. Zola
    The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
    Since resources could be expiring while Kabam fixes yet another bug, what are your plans on providing players the items back?
    Same problem here. I saved a lot of iso and now is completely empty! So sad for this situation. :(
  • Colinwhitworth69Colinwhitworth69 Member Posts: 7,470 ★★★★★
    As ong as it is fixed by tomorrow's level up ev
    Diem926 said:

    Kabam Miike said:

    DrZola said:

    Kabam Miike said:

    Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.

    I will have more information for you as soon as I can get it.

    How will you know how much we had before it disappeared?

    Dr. Zola
    The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
    Kabam Miike said:

    DrZola said:

    Kabam Miike said:

    Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.

    I will have more information for you as soon as I can get it.

    How will you know how much we had before it disappeared?

    Dr. Zola
    The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
    Since resources could be expiring while Kabam fixes yet another bug, what are your plans on providing players the items back?
    Seriously, dude?
  • Diem926Diem926 Member Posts: 37 ★
    Colinwhitworth69 said:

    As ong as it is fixed by tomorrow's level up ev

    Diem926 said:

    Kabam Miike said:

    DrZola said:

    Kabam Miike said:

    Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.

    I will have more information for you as soon as I can get it.

    How will you know how much we had before it disappeared?

    Dr. Zola
    The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
    Kabam Miike said:

    DrZola said:

    Kabam Miike said:

    Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.

    I will have more information for you as soon as I can get it.

    How will you know how much we had before it disappeared?

    Dr. Zola
    The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
    Since resources could be expiring while Kabam fixes yet another bug, what are your plans on providing players the items back?
    Seriously, dude?
    Seriously what?
  • Brain_BalogBrain_Balog Member Posts: 1
    Is it even worth putting in a ticket, at this point?
  • GroundedWisdomGroundedWisdom Member Posts: 37,184 ★★★★★
    Brain_Balog said:

    Is it even worth putting in a ticket, at this point?

    Not if they're currently working on it. If they suggest you put one in to get your Items back, perhaps.
  • BarnabasCollinsBarnabasCollins Member Posts: 193 ★
    What's going to happen to the items that expire while we can't access them?
  • Goose_oneGoose_one Member Posts: 10 ★
    Well ****. No legends run for me now. I was pretty loaded up, too
  • Go_ToGo_To Member Posts: 317 ★★★
    What happens to the calendar items too? Are those going to be restored? I don’t want to lose a whole t3 alpha tonight
  • IamNortonIamNorton Member Posts: 26 ★
    Crine60 said:

    IamNorton said:

    Iamonmylevel said:

    5k iso
    Revives potions alfa t1
    Everything gone ... KABAM FIX THIS

    So you can just do a quest that would put an item in storage and it gives you everything back stop crying
    If you restart it disappears again.
    But you get it all back to do as you need right now if you are not using it right now what is your issue to look at it stop crying on the forums they already know about it.
  • mgj0630mgj0630 Member Posts: 1,194 ★★★★
    Do the 7-hour event quests run on the same server as folks stash?

    Cause they're not showing up now either.
  • BringPopcornBringPopcorn Member Posts: 8,177 ★★★★★
    So is the expiring stuff going to dissapear?
  • AdvAdv Member Posts: 196 ★
    Same issue here.
  • Crine60Crine60 Member Posts: 1,448 ★★★★
    mgj0630 said:

    Do the 7-hour event quests run on the same server as folks stash?

    Cause they're not showing up now either.

    Mine is missing too.
  • gforcefangforcefan Member Posts: 409 ★★★
    edited August 2023
    My stash items came back for an hour and then disappeared again.
  • JediJones77JediJones77 Member Posts: 207 ★
    Kabam Miike said:

    I know that this has affected some summoners more negatively than others, and I will be raising that with the team in the morning.

    I recommend you work on an update to automatically claim Rewards when they "expire," as well as auto-sell resources when they "expire." This is what Marvel Puzzle Quest does. When a user has covers they have not claimed, if they expire before the next time they log in, then the game automatically sells them, and puts up a message they next time they log in that they have been sold. This way, the user doesn't have to "remember" to sell the items they're not going to use.

    Similarly, when it comes to the Rewards tab, you can make the game auto-claim the rewards when they reach expiration. That would definitely help in this situation, where users are unable to claim rewards that are about to expire. And it would help any time when a user forgets to claim something, or just would prefer to wait as long as possible to claim it. It would save us the trouble of having to remember to claim items, and always have to keep an eye on the expiration timer.
  • Epichero114Epichero114 Member Posts: 15 ★
    Dude this is happening to me as well
  • Epichero114Epichero114 Member Posts: 15 ★
    Restart hasn't fixed mine either
  • BadroseBadrose Member Posts: 781 ★★★
    I had a lot of 6* tech signature stones expiring... I wanna see what's goin on tomorrow
  • 9Suhail9Suhail Member Posts: 36 ★
    Mine vanished as well. I opened a few daily crystals and only those appeared rest is gone @Kabam Miike
  • Chicago84Chicago84 Member Posts: 9
    Same here.
  • BravojeenBravojeen Member Posts: 119 ★
    kabam in this year just broke through the roof with his bugs.
    but It's all the Illuminati's fault
  • BassanoClapperBassanoClapper Member Posts: 64 ★
    Time to invest in more hamsters to keep the wheels running
  • RitualMasRitualMas Member Posts: 13 ★
    My warehouse is empty when it will be fixed
  • Rangz82Rangz82 Member Posts: 3 ★
    Yeah mines empty aswell an I've tried restarting
  • MnevisMnevis Member Posts: 1
    Buongiorno. Identica cosa anche a me... Già da ieri sera tutto sparito... Apri un paio di cristalli ed al nuovo riavvio tutto sparito
  • phillgreenphillgreen Member Posts: 4,481 ★★★★★
    What is going to happen to the timers on items in the stash and unless people are paranoid enough to keep screenshots how can I trust that I get everything back correctly when there is 2000+ items in my stash?

    This really sucks.
  • phillgreenphillgreen Member Posts: 4,481 ★★★★★
    Whether it matters or not, mine was fine at 13:30 AEST.
  • phillgreenphillgreen Member Posts: 4,481 ★★★★★
    If anyone is as important as I am and rushed to this thread to complain before back reading.

    Due to the advice given earlier by someone, I opened a GM crystal to put more iso in stash, whole stash reappeared and I screenshotted the lot.

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