What about war going on during that period, solo events, quests timeouts and energy, etc etc? How do you gift so much for an extended maintenance, and then for 8h you decide for this useless compensation? Feels like a slap in the face, zero respect for Android players...
Yeah its definitely a slap for Android user face.when i sent ticket to kabam support they said they know how Player time is important and now i actually see how our time important for then just a slap in our space.i really feeling better that i stop spending and already leave playing 1 week ago
Yeah - I gotta say. 2 years at this I've never been one of those "kabam sucks" guys but I came to the board after this big happened and I'm pretty annoyed at their response. This is not a fair or appropriate response and its a bit of an f-you to fans who pay $100 a month or so just to play a silly mobile game. There are other systems of games out there with way more development demands and overheard and don't nearly recoup the type of costs from players as kabam wants.
It is, to be blunt, rude. And bad business too, I think. They're getting a bad rep for being too greedy and unaware.
In short you made a public statement saying Kabam does not cares about its Android customers, no care at all! Not sure if rules permit me to say this, but have to say that as community manager this was truly your bad moment, I am truly sad to say it but it was that awful...
Congratulations Kabam on halving your profits in one go. You have pretty much just angered half you player base with this insult you call compensation. The summoner appreciation month is just as useless. I personally along with alot of others will no longer be spending so much as a penny on this game. This is an absolutely appalling situation. With patch 12, which has completely screwed the game up, you have us a bunch of awesome free stuff to say sorry. And now, after costing half your player base the opportunity to get SL and DV, you think a couple of restores and arena boosts make up for that??? Are you actually for real???
I will no longer be spending, I will no longer be grinding arena, because what's the point right? You spend and spend and grind and grind, then KABAM just take it away and laugh in your face.
I will be writing a scathing email to Marvel today since you sport their name, and you are ruining their reputation, I wonder what they will have to say about such a terrible standard of business. And I will be putting everything in that email. The fact you broke the game, refuse to admit it, refuse to do anything adequate to compensate even the big spenders let alone everyone else, how you constantly ignore people, how your customer service is on par with with a chimp high on ketamine 24/7, how you have no interest in keeping people happy, just lining your own pockets as much as you can with no care of how you do it and who you rip off.
Hopefully someone worthwhile at Marvel will see it and either shut you down, or fire your incompetent asses and hire people who actually know what they're doing. This is blatant theft, we spend for our own advancement and then you just take that advancement away from half of us and be like "oops, our bad, here's a couple of arena boosts" while the other half are free to crack on and get the best stuff even easier!
Total scam, utter utter rip off
Ok, no more money from me or any of my Android peeps. 8 days, EIGHT DAYS, for you to decide to give is stamina refills and arena boosts?! What am I gonna do with Arena boosts now?! And about lost time in War? AQ? Pathetic, I'm done.
This response is bad, so bad. And it took this long to decide this. Probably waited for people to forget about it. Stamina refills and boosts. I'm sure that will help in AQ/AW in place of dr voodoo. Lol
Again Kabam at its scheming best they award you with **** rewards even though the extended time the server was down which is their fault affected me for over 8 hours and that was the difference for me not getting the basic champion
now it is really easier to finally uninstall, ask google for refunds, and write back to Marvel, just to be sure that they know. No more interest in this game since v12
Of course they waited on the compensation. They do not want to give out any more SL or Voodoo than they have to. They are afraid to put out too many good offensive champs. Hurts income
Kabam, How do you not acknowledge the outage impact to AW? Use some common sense hear.
I directly BOUGHT units for Alliance Revives and Health to kill a AW linked AW Boss. We won war by about 1,000.
So many players misses turns. The outage overlapped with morning, before people head to work.
I am an Android user. But this also affected iPhone users as well. They had to fight through linked nodes
, Use pots, etc.... The same issue having to make up for lost time.
The fact that you posted this as administrator and on Friday speaks volumes about your concern and wanting to deal with your customers.
I apologize if I am talking to some children in a after school program for developers and business analysts. Im started to seriously doubt there is professional talent behind game development and business decisions.
Or maybe Netmarble believes they would be more profitable without MCOC and people will flock to Transformers and their titled Marvel game? Is the strategy to just squeeze every cent out of the customers before Killing the game?
This is coming from someone who spends $ and scored 90K in SA. Now it will be minimal $ And 9K SA.
No more posting about compensation and complaints because it's useless.
Maybe Disney/Marvel cares about whats going on with their licensed content if Kabam Games doesn't.
Thank you for waiting very patiently for an update on the Android log-in problem that occurred on the morning of June 2nd.
Our investigation into this matter was lengthened due to the complexity of the situation - a number of different Android players were affected in several different ways. We also wanted to ensure that the issue itself was entirely resolved and would not crop back up again. During this time, some Android players were not able to collect items from their Subscription Cards, some Android players were not able to compete in Arenas, and some people missed out on collecting rewards from the Log In Calendars.
To address these issues, we are taking a number of steps:
First, any affected players that had purchased a Subscription Card will have the rewards for that day granted to them, regardless of whether or not they were able to claim the rewards that day.
Second, we will be adding an extra flex day on the end of the Monthly Calendar for all players. This means that if you missed a day, you still have an extra day to claim those rewards.
Last, the trickiest one, addresses the players that were in Arenas. We will be issuing all players that reached Ranked Rewards in each of the Arenas a number of Arena Boosts and Stamina Refills, the amounts of which will be determined by which Arena you were competing in.
You may be wondering how we decided on the Arena Boosts and Stamina Refills for players in the Arenas. This was a complicated situation where not all players were affected, and those that were, were once again affected in different ways. Many players that were locked out were still able to Rank and win top prizes, and many had already reached their goal before they were locked out and received top rewards as well.
Players reacted to the situations very differently, with some continuing to grind after the fact, and some deciding to stop. There is also no guarantee that having that extra time would have given players a chance at winning the Champion, because cut offs would also have changed. Being close to what the cut off was now doesn’t mean that you would have been had the situation been different.
We chose to give all affected Summoners Arena Boosts and Stamina Refills to help them make up the time and effort in a future arena of their choosing.
Thank you all for your patience in this matter, and we are very sorry for the inconvenience that was caused by the down time for all of our Android players.
What about players running cat quests and scrap yard who had just used energy refills and then got locked out of game thereby losing units ? What about lost shards from arena for being in a lower bracket due to being locked out ? You got close, but once again failed to fully understand the scope of the problem. It took you that long to investigate but you missed so much stuff it really makes me wonder what exactly you investigated and how much thought was put into it.
Comments
Device: Samsung S7 Edge
OS: Android 7.0
Now able to log-in as of June 3rd, 2017
Wth such pathetic items on offer, I'm kind of surprised anyone even cares when!
Yeah no one cares.we just waiting for these **** reward for one week that's really irrating
I tried tat but I am still stuck in the initial login
It is, to be blunt, rude. And bad business too, I think. They're getting a bad rep for being too greedy and unaware.
I will no longer be spending, I will no longer be grinding arena, because what's the point right? You spend and spend and grind and grind, then KABAM just take it away and laugh in your face.
I will be writing a scathing email to Marvel today since you sport their name, and you are ruining their reputation, I wonder what they will have to say about such a terrible standard of business. And I will be putting everything in that email. The fact you broke the game, refuse to admit it, refuse to do anything adequate to compensate even the big spenders let alone everyone else, how you constantly ignore people, how your customer service is on par with with a chimp high on ketamine 24/7, how you have no interest in keeping people happy, just lining your own pockets as much as you can with no care of how you do it and who you rip off.
Hopefully someone worthwhile at Marvel will see it and either shut you down, or fire your incompetent asses and hire people who actually know what they're doing. This is blatant theft, we spend for our own advancement and then you just take that advancement away from half of us and be like "oops, our bad, here's a couple of arena boosts" while the other half are free to crack on and get the best stuff even easier!
Total scam, utter utter rip off
Username: addqedfyvr
Username:adqqedfyvr
(With 2 q not d)
2010 called, said to bring her back the trolling because it belings to her.
Andriod version 6.0.1
Xiaomi Redmi 3S.
i had an issue that game loads somuch time more than 6-8 mins... it makes to forcely close the and reopen it...
when reopen it works fine.
now it is really easier to finally uninstall, ask google for refunds, and write back to Marvel, just to be sure that they know. No more interest in this game since v12
IGN: Matinsrd
Hold your breath until Monday
I directly BOUGHT units for Alliance Revives and Health to kill a AW linked AW Boss. We won war by about 1,000.
So many players misses turns. The outage overlapped with morning, before people head to work.
I am an Android user. But this also affected iPhone users as well. They had to fight through linked nodes
, Use pots, etc.... The same issue having to make up for lost time.
The fact that you posted this as administrator and on Friday speaks volumes about your concern and wanting to deal with your customers.
I apologize if I am talking to some children in a after school program for developers and business analysts. Im started to seriously doubt there is professional talent behind game development and business decisions.
Or maybe Netmarble believes they would be more profitable without MCOC and people will flock to Transformers and their titled Marvel game? Is the strategy to just squeeze every cent out of the customers before Killing the game?
This is coming from someone who spends $ and scored 90K in SA. Now it will be minimal $ And 9K SA.
No more posting about compensation and complaints because it's useless.
Maybe Disney/Marvel cares about whats going on with their licensed content if Kabam Games doesn't.
What about players running cat quests and scrap yard who had just used energy refills and then got locked out of game thereby losing units ? What about lost shards from arena for being in a lower bracket due to being locked out ? You got close, but once again failed to fully understand the scope of the problem. It took you that long to investigate but you missed so much stuff it really makes me wonder what exactly you investigated and how much thought was put into it.