Hello. Just found this thread while checking in on something else, so these are some thoughts just off the top of my head.
First, I completely agree with you about our monthly content. We have been investing a lot of resources into addressing this, including working on some new large systems that are designed to not only get us where we need to be, but make sure we never fall behind like this again. I don't know when these things will be done but they are actively being worked on by one of our largest teams. It means the resources that would be used to catch up are being spent to catch up AND get ahead, hopefully forever. But I understand in the meantime it's very frustrating.
Second, one thing I think a lot of players don't consider is that most live service games take their games offline for a few hours every week to do maintenance. We update the game while it's live. It is ABSOLUTELY not OK for the game to be broken for weeks like it was last build, I am not saying that is OK. However, when something happens like today you need to ask: would you rather some crystals disappear for a few hours or the game be offline for a few hours? That's really the tradeoff we are making.
Sure... take it offline for a few scheduled hours to be solid for the rest of the month. Easy to say but Kabam has never proven that. Even back when there used to be scheduled maintenance windows, plenty of issues on the monthly releases still. Kabam has yet to demonstrate that either method works well. How much is developed and what is appropriately QA'd on a monthly basis seems to be the problem. Often Kabam just pushing too much and/or too fast. Not always a bad thing but some of the problems that arise on a monthly basis are extremely annoying and just gets old fast.
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There's nothing anyone can do about it except bug fixes when it happens