1. You rerun the arenas for both Starlord and Doctor Voodoo.
2. You give at least 4 weeks notice so people have time to plan their schedules.
3. You make the characters milestone rewards instead of rank rewards.
4. You pick a milestone that is around what it took to get the characters in the first arena. For Voodoo that would be something like 6m.
5. You give about 300 units to compensate players who had to spend to make up for the outage.
I say make them milestones because that way you can guarantee the champs won't go for too few points. You also get around the problem of compensation packages possibly driving up scores. A fair solution for both sides.
Yes, there will be some people who benefit from this who weren't affected by the outage. But that's the price you pay for screwing up. As I mentioned before, the main thing is to ensure people who were affected get fair compensation. If there are "collateral beneficiaries" it doesn't matter.
Lots of good suggestions here. I know a lot of us are upset with the way this was handled, and the poorly thought out solution offered. The biggest thing that offended me was their focus was only on arena when so many other game modes were also affected. They need to go back and look at every event that was on a timer and realize Android users took a big hit on those events. I did every scrapyard but the last one, I hit 80% of every guardians hero use event rank rewards. Guys in my alliance lost their time to do their paths in war and we had to improvise. A thorough week long investigation would have included those issues. Running a third arena with Carnage going would not have been fair, but doing it when the feature is an older champ would be. Adding in another X2 hero use event would also be fair. Adding a few shards due to lower rank rewards and battlechips due to less fights would also be acceptable. What they have on the table now isn't, and it's also disappointing the way they announced it and ran away from any discussion over the weekend. That sounds like it was planned that way from the start. They could have put that notice out before the Carnage arena instead of waiting that extra 28 hours or so. It's just another breach of trust and badly mishandled. Listen to your players and payers kabam, don't start thinking you don't need us.
Nail on the head with the units. I had to make up for an ENTIRE DAY in arena, so I dropped a touch over 600 units in recharging, spent every last arena boost I had, and boosted my champs with normal boosts.
Well I've only just made an account on these forums to voice my concern about this game and where it's headed in the future. I love it and I play it daily, but I'm sick of all these long-term issues hanging around and random bugs with every new update. I have spent money on this game before, but from now on I refuse to spend hard earned cash on a game that keeps going downhill. Hope things start changing soon.
Now I am not gonna pretend I was actually gonna score enough to get Star Lord, however if I hadn't lost valuable Arena time I would have scored some 5☆ shards for certain. Already got one warning so I will keep thing clean and civil. But I cannot express the sheer and utter disgust when I saw the compensation or lack thereof. It's as if your team blatantly antagonize the community with the decisions that you make. And on top of all that it doesn't cost you anything. Placating us with these responses does very little to your waning credibility. The manner in which you treat us is as if we are bothering you when it's your game that has the flaws. At one point months ago you stated you "heard" us and from that point on you stop listening and even more so stop caring. It's only until we decide to stop paying will you start to treat us as the reason you all have jobs.
It continues! I'm still getting kicked from arena every time I try to recover a fight after my game crashed. I noticed that it crashes in 2 rounds out of 3 every time I get the 2.5 bonus multiplier which results to me losing the series and starting from 1× multiplier. I'm going through arena boosts like crazy ( doesnt mean I want some for compensation!) I was grinding for 3 star carnage and got to 600,000 out of 640,000. I know I could have gone all the way but the game kept crashing and screwing me over so I just gave up. With all my champions out of stamina and only 1 hour and 30 min. left in the arena. I better get carnage cuz I didnt spend most of 3 whole days to not get anything because of kabams bugs. I and many others want a real compensation!!!
It continues! I'm still getting kicked from arena every time I try to recover a fight after my game crashed. I noticed that it crashes in 2 rounds out of 3 every time I get the 2.5 bonus multiplier which results to me losing the series and starting from 1× multiplier. I'm going through arena boosts like crazy ( doesnt mean I want some for compensation!) I was grinding for 3 star carnage and got to 600,000 out of 640,000. I know I could have gone all the way but the game kept crashing and screwing me over so I just gave up. With all my champions out of stamina and only 1 hour and 30 min. left in the arena. I better get carnage cuz I didnt spend most of 3 whole days to not get anything because of kabams bugs. I and many others want a real compensation!!!
Carnage 3* is 1.3 million at the low end. No way 600k will get him.
Wray1976, stfu! I wasnt planning on just getting to 600k and stopping. I had to stop cuz I was wasting all my resources! I was planning on going beyond the milestones as much as possible, as soon as there was a team with stamina I could use, I would use it.
Wray1976, stfu! I wasnt planning on just getting to 600k and stopping. I had to stop cuz I was wasting all my resources! I was planning on going beyond the milestones as much as possible, as soon as there was a team with stamina I could use, I would use it.
Don't be mad at me because you couldn't do it. I was just saying you are way off. 600k should be done in the first day...Good try though.
Let's be fair about this... Can we recognize that Kabam cant' make everyone happy? So let's ask.. is anyone made happy with this compensation?
I'm an iOS user and am unaffected so I feel that this is an unbiased opinion... I think this is not even close to sufficient compensation, but is it something that someone else feels is sufficient?
If this had been given out before the 2nd Voodoo arena, it would have at least allowed for the argument that people could go for that... despite having wasted time going for it in the first one.
How hard would it have been to just bump the rewards up for android users up 1 tier from where they got plus this? If you stopped you'd get a chance to run one later, if you got him, well, you got it anyway so you can hardly complain about down time preventing you from getting awards. Does Kabam think they're giving away currency by doing so? These people who missed Voodoo just don't get another chance at him for months now. What good do these boosts and refills help those people?
Kabam once again showing how little they care about the impact they had on their consumers. Pretty pathetic response for those screwed out of one of the top champs in the game.
Nail on the head with the units. I had to make up for an ENTIRE DAY in arena, so I dropped a touch over 600 units in recharging, spent every last arena boost I had, and boosted my champs with normal boosts.
Thank you to the many players that sent us reports about the Android log-in issue. As you know, the game is back up. We are seeing a handful of players report that they are still unable to sign in, but these appear to be mainly isolated cases. If you are one of these players, please ensure that you are providing us with your in-game ID, your device information and your OS so that our team can investigate any outlier scenarios that need further attention.
Regarding questions about in-game items, how this has impacted events, and the collection of calendar items, as we mentioned on Twitter our team is currently discussing this matter. When we have more information on that specific topic, we will be sure to share that with you all. But I can confirm that we ARE discussing this and we do understand the concerns raised, as well as the impact this has had on our players.
Thank you for your patience!
If you are still unable to log in to the game, please provide the information requested above in your response to this thread. Note that comments not related to an ongoing log-in issue will be removed.
UPDATE: Hey Summoners,
Thank you for waiting very patiently for an update on the Android log-in problem that occurred on the morning of June 2nd.
Our investigation into this matter was lengthened due to the complexity of the situation - a number of different Android players were affected in several different ways. We also wanted to ensure that the issue itself was entirely resolved and would not crop back up again. During this time, some Android players were not able to collect items from their Subscription Cards, some Android players were not able to compete in Arenas, and some people missed out on collecting rewards from the Log In Calendars.
To address these issues, we are taking a number of steps:
First, any affected players that had purchased a Subscription Card will have the rewards for that day granted to them, regardless of whether or not they were able to claim the rewards that day.
Second, we will be adding an extra flex day on the end of the Monthly Calendar for all players. This means that if you missed a day, you still have an extra day to claim those rewards.
Last, the trickiest one, addresses the players that were in Arenas. We will be issuing all players that reached Ranked Rewards in each of the Arenas a number of Arena Boosts and Stamina Refills, the amounts of which will be determined by which Arena you were competing in.
You may be wondering how we decided on the Arena Boosts and Stamina Refills for players in the Arenas. This was a complicated situation where not all players were affected, and those that were, were once again affected in different ways. Many players that were locked out were still able to Rank and win top prizes, and many had already reached their goal before they were locked out and received top rewards as well.
Players reacted to the situations very differently, with some continuing to grind after the fact, and some deciding to stop. There is also no guarantee that having that extra time would have given players a chance at winning the Champion, because cut offs would also have changed. Being close to what the cut off was now doesn’t mean that you would have been had the situation been different.
We chose to give all affected Summoners Arena Boosts and Stamina Refills to help them make up the time and effort in a future arena of their choosing.
Thank you all for your patience in this matter, and we are very sorry for the inconvenience that was caused by the down time for all of our Android players.
This is the most stupid compensation ever, it's not about how close you were to the cutoff it's about players make plans to get specific champs and run arena 2 times to get it dupe by the end of the week you take 11 hours from Android players, remember when this happens to ios users? You ran cable's arena a third time and you wanna give me and everyone who was affected stamina and arena boost BS instead of the opportunity to get dupped the voodoo I was going to get instead of the unduped I end up getting because of your outage that affect every android user as one of your mods told us the day that happen but after your "exhaustive Investigation" only happen to a few unlucky fellas? And extend to some even more unlucky dudes that to this day and still cat login to their accounts?
When this happen last month I was even part of beta testing for this login issue and by the end it was fixed right so what happen that the problem reappear to a few unlucky dudes that were kicked out of the game for 11 HOURS without making a huge impact of the game?
And it's also pretty unfair reduce this issue to login calendar, subscription cards and Arenas, what about those who left their alliances stuck on AQ or AQ? What about full Android alliances huh?
Oh let me guess the result of your investigation for that, behind the error message there was a magic button that let you get in the game to play aq and aw only this issue didn't affect this aspects of the game if you press the magic button, we are really sorry that your alliance weren't able to complete your quests and wars here you have 2 level 1 alliance potion. @Kabam Miike@Ad0ra_ cmon just make things right, run a third voodoo arena or send every unlucky Android user a mystic awakening gem, easy solution due to the outage wasn't that big to affect every android player
If the Arena Boosts and Stamina Refills are enough I'll be happy. In thee end I didn't even expect us to get something, so at least getting an answer is good.
No Vodoo for me though. Hopefully we can get the boosts before the Gwenpool arena ?
So essentially unless you had already reached rank rewards you are SOL. We couldn't compete in alliance events or event quests that were ending either. I guess that doesn't matter at all. I had planned to get started on grinding the voodoo arena that day but because of the outage I didn't bother.
Then stop giving them money and you'll see how fast they'll become responsive. And I'm gonna screenshot this so I can show you proof of how they deal with anyone with an opinion they don't like when they inevitably delete this.
I still can't believe this is the compensation they are sticking with. That is the biggest slap in the face... It's actions like that that keep me in the "I will not spend another red cent on this game" community.
So, any new info and consideration for the other lost rewards besides arena ? I hope you guys at kabam are still listening to us as was promised after 12.0, this conversation has shown a lot of things overlooked by kabam and now that the mods are back at the office we deserve some answers and more info. The original post contained no details on when things would happen, as well as missed a bunch of issues besides just arena.
So essentially unless you had already reached rank rewards you are SOL. We couldn't compete in alliance events or event quests that were ending either. I guess that doesn't matter at all. I had planned to get started on grinding the voodoo arena that day but because of the outage I didn't bother.
Yep. I was actually in rank rewards for both 4* arenas though and received nothing. Also bought a monthly card and received nothing. Not wasting my time to send a ticket since we all know how that goes.
Comments
1. You rerun the arenas for both Starlord and Doctor Voodoo.
2. You give at least 4 weeks notice so people have time to plan their schedules.
3. You make the characters milestone rewards instead of rank rewards.
4. You pick a milestone that is around what it took to get the characters in the first arena. For Voodoo that would be something like 6m.
5. You give about 300 units to compensate players who had to spend to make up for the outage.
I say make them milestones because that way you can guarantee the champs won't go for too few points. You also get around the problem of compensation packages possibly driving up scores. A fair solution for both sides.
Yes, there will be some people who benefit from this who weren't affected by the outage. But that's the price you pay for screwing up. As I mentioned before, the main thing is to ensure people who were affected get fair compensation. If there are "collateral beneficiaries" it doesn't matter.
Carnage 3* is 1.3 million at the low end. No way 600k will get him.
Don't be mad at me because you couldn't do it. I was just saying you are way off. 600k should be done in the first day...Good try though.
I'm an iOS user and am unaffected so I feel that this is an unbiased opinion... I think this is not even close to sufficient compensation, but is it something that someone else feels is sufficient?
If this had been given out before the 2nd Voodoo arena, it would have at least allowed for the argument that people could go for that... despite having wasted time going for it in the first one.
How hard would it have been to just bump the rewards up for android users up 1 tier from where they got plus this? If you stopped you'd get a chance to run one later, if you got him, well, you got it anyway so you can hardly complain about down time preventing you from getting awards. Does Kabam think they're giving away currency by doing so? These people who missed Voodoo just don't get another chance at him for months now. What good do these boosts and refills help those people?
Phone: moto z force droid
Android version 7.0
Nothing major, but a couple of instances of 30-45 mins off and its definitely not my network.
Android 6.0
ID de jogador : karlos Menezes
Só queria enfatizar que mesmo fazendo login o jogo não funcionava direito , impedindo de fazer qualquer coisa , obrigado pela preocupação .
This is the most stupid compensation ever, it's not about how close you were to the cutoff it's about players make plans to get specific champs and run arena 2 times to get it dupe by the end of the week you take 11 hours from Android players, remember when this happens to ios users? You ran cable's arena a third time and you wanna give me and everyone who was affected stamina and arena boost BS instead of the opportunity to get dupped the voodoo I was going to get instead of the unduped I end up getting because of your outage that affect every android user as one of your mods told us the day that happen but after your "exhaustive Investigation" only happen to a few unlucky fellas? And extend to some even more unlucky dudes that to this day and still cat login to their accounts?
When this happen last month I was even part of beta testing for this login issue and by the end it was fixed right so what happen that the problem reappear to a few unlucky dudes that were kicked out of the game for 11 HOURS without making a huge impact of the game?
And it's also pretty unfair reduce this issue to login calendar, subscription cards and Arenas, what about those who left their alliances stuck on AQ or AQ? What about full Android alliances huh?
Oh let me guess the result of your investigation for that, behind the error message there was a magic button that let you get in the game to play aq and aw only this issue didn't affect this aspects of the game if you press the magic button, we are really sorry that your alliance weren't able to complete your quests and wars here you have 2 level 1 alliance potion.
@Kabam Miike @Ad0ra_ cmon just make things right, run a third voodoo arena or send every unlucky Android user a mystic awakening gem, easy solution due to the outage wasn't that big to affect every android player
... Okay, so now that I've made an outrageous claim Kabam should be able to give us something more reasonable.
No Vodoo for me though. Hopefully we can get the boosts before the Gwenpool arena ?
Yep. I was actually in rank rewards for both 4* arenas though and received nothing. Also bought a monthly card and received nothing. Not wasting my time to send a ticket since we all know how that goes.