**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
Also, a true compensation package would make up for lost rewards, and also a “We’re sorry for f’in up” apology gift for continuous screwups. Your old Collector understood this, did he get fired for being too nice?
This might be a little of topic but I remember this issue in aq a while back. Prestige didn't jump up after day 1. People that paid attention didn't start day 2 right away but came here. Kabam (quickly, I think) decided that since everyone had the same issue it would be fair and prestige stayed the same all week. We all benefited from that in different ways. For high prestige alliance it didn't change much, since their prestige was sort of capt out already anyway, it just made the gap a bit bigger. For lower prestige alliances like myself the difficulty was nice. We had trouble on day 4 and 5 at that point, so a whole week of "day 1" was a welcome change.
My point to this story, it would have been a fair solution this week. When someone changed the timers they should have disabled prestige from going up and down.
The amount of hours the game was done, and it boils down to that as compensation?
It sure seems to me that many factors were not included in the decision making process. All those solo and alliance events that people couldn't finish? What about all the units / gold / PHCs and so on lost in arena for not being able to log in?
All those ranked rewards missed out on, since people couldn't make the final push to get the score up?
@Kabam Miike while the initial compensation is a (very) small step forward, gonna need a few more things to make up for all that lost time and lost rewards.
Spot on. When there isn’t a clear and obvious compensation quantum (e.g., player qualifies for a certain level of arena rewards but never receives them), there’s rarely going to be perfect symmetry when making up for lost time, lost effort, etc. The decision then is really a policy decision—should the company award restitution magnanimously, legalistically/minimally or in some combination thereof?
In my experience, it’s best to make the calculus based on things like the duration of the error, the extent of the injury caused by the error and the level of fault that lies with the company—and then lean a little further towards the magnanimous end of the spectrum. That tends to soothe whatever soreness there is over the error.
This certainly looks like they didn’t take that approach.
Dr. Zola
As for @dcw_ you're not nailing anything down. you and anyone mentioning lost time here instantaneously loses any argument. You're playing a video game on your own time....your own FREE TIME. free. your investment into a game is valueless. You've taken a game to the point of addiction if you feel that you're investing in yourself through a video game unless it's your way to make a means. Unless your name is Callum, or Dave, or Bryan, then I mention the digs to snap you and anyone back into reality/wake up. And that's my perspective when I see a bunch of people crowd around a forum complaining about a server outage that's at the fault of a third party. And if you and anyone feels so strongly against this compensation then don't claim it and let it sit there until it expires.
Also lastly going to mention that to anyone who spent and lost their items is getting 1500 5* and some refills which is about the same as beating master mode 100%. So...there's that too.
Your entitled to your opinion as I am in mine. The difference is the thought and delivery of those opinions.
There is something called opportunity cost. You fail to consider the time, effort and resources behind simply rerunning the arenas (especially the gold pool arena).
Your subjective comments to the nature of individuals and your mission to set people straight are neither here nor there. Again I see little to no added value in your contributions to this topic (my subjective opinion
With not completing day 1 we missed out on millions of points points and dropped 650-750 ranks. So @Kabam Lyra where is our missed rank awards? I see no reflection of this in your compensation.
My suggestion is you award us the rank awards we got the week before as they are a reflection of what rank we would of got if the emergency maintenance never happened.
Be cautious using absolutes. No deals for me, no log in for me since yesterday evening and no log in until tomorrow at the earliest. And I’m not complaining: just chronicling how every time Kabam has a shot at making something right, their instincts seem to steer them in the other direction.
Dr. Zola
I did that already. I didn't specifically mention some specific thing I expect from them, because I don't specifically expect some specific reward. In general, I rarely advocate for compensation at all in most cases. But I believe the recent outage is an exceptional case, I believe it is part of a continuum of increasingly common problems and outages since the beginning of the year, and Kabam's overall response to them in general has, with only a few exceptions, been below my own very conservative expectations. What I want is what I always want: I want Kabam to think carefully about how they are choosing to approach this problem as I want them to do so for all problems, and formulate a strategy that will work in the long term to address all aspects of the problem in the most beneficial way for the game as a whole. I don't think the compensation announcement does that in this case.
You're not going to make everyone perfectly whole, and you can't keep giving out escalatingly higher compensation rewards either. That's why you're supposed to avoid unexpected downtime and operational issues to the best degree possible: it is because you can't just make everyone whole and move on. There's a lesson there: the universe doesn't hand you an unlimited number of mulligans, so you can't operate as if it does. Making things right when you screw up is supposed to be painful, so you try harder to avoid screwing up in the future.
And I do understand, probably more than most, that there is an external component to the outage that wasn't entirely under Kabam's control. But when a failure like that happens, you can only blame externalities once. After that, you're supposed to be implementing failsafes that will tolerate similar failures in the future. At some point, the problem isn't the vendor, it is your continued use of a vendor in a way that allows them to bring you down. That's hard to address, but it is never impossible.
This is irrelevant, the deals, idea of boycott and logout day have nothing to do with the outage and outage compensation. They were regards the game meta changes happening with 19.0. Please take it to another discussion.
Hindsight is 20/20. I bought 2 small deals on the 4th and I don’t have any regrets about spending the money, then or now. The 2 things are completely separate, I do think it’s suspect on the timing of the information release coupled with the need they felt to explain how compensation works. However, similar to your statement; it’s completely a subjective view point not based in fact.
“[a]ll the people that are complaining on here...”
That’s an absolute.
I’m pretty sure you misunderstood my comment above. The thread is about downtime compensation from a week or so ago—it isn’t restricted only to people logged on today or who bought the July 4 deals. I’ve played the game since 2014 (including during the downtime), just as I will tomorrow. I’ve actually been on the forums since 2015, and I perused this thread when I was checking to see whether the V19.0 phone overheating issue was resolved.
So that’s why I’m on the forums.
Dr. Zola
Just gonna leave my initial message here looking like a scrap piece of paper because it won’t get answered anyway.
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Hi @Kabam Miike so you have merged my post here.. understandable.. but no message to why?
so what’s gonna happen to people like me who were at the end of a legend run in lily quest? Just lose out on the items and no legend? No compensation for us? We just the lost cause for trying to be competitive ?
What will it physically cost you as a company to award the players who were in a legit run for legend and was put to a guaranteed fail for legend due to the downtime? NOTHING. Costs you absolutely nothing to award somebody something like a legend badge.
Did the other players use 30 percent non farmable boost for various in game stuff? Did they use units to add on suicides? Did they buy units for the legend run?
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You and I have vastly different definitions of the word ignorant.
For example I think it’s ignorant to think people should have made decisions yesterday using information gained today. (It’s also impossible)
The compensation for the downtime aka 1500 shards 3 refills and 50k gold is trash.
What about the boosters and refills i used in arena?we need better compensation.
I believe I can explain it, although I don't agree with it. Kabam's position seems to be that when the servers crash, there's two sources of problems for the players. First, there's the actual disruption associated with the moment of the crash. Fights get interrupted and/or lost, etc. Second, there's the losses due to the duration of the downtime, when players cannot participate in events. A single crash of any duration has one of the first kind of problem, and one of the second kind of the problem. The first kind of problem is difficult to compensate for: basically all you can do is hand out a bunch of crystals or potions that have some value, but of course it will never be anything but a general attempt to address that loss. The second kind of problem is, as Kabam sees is, contextually easier to address if not always technically. The loss due to being unable to participate in something, like an event, can be addressed by allowing players to try again. Remember: this is my interpretation of Kabam's statements, not my opinion.
Back around the end of last year we had a large number of short disruptions. That created a lot of losses of the first kind, but not as much losses of the second kind. The compensation thus was weighted towards the compensation they give for that kind of loss: some bag of stuff. But the recent outage had far less of that kind of loss (because it was only one big disruption - I'm setting that statement aside for now even though I know it is not fully accurate) and more of the second kind, which they feel they can address with event reruns however long the outage was.
That's the source of the difference in approach to compensation, as I'm interpreting Kabam's statements. I'm not defending them, so don't ask me to.
-5000 5* shards (1500 we missed plus more for messing up big time)
-500 4* shards
-1000 3* shards
-1 premium hero crystal
- 3 AQ map quest crystals (like they proposed)
- All people who reached first milestone in any arena recieve the champ including goldpool
- Mirco relms return pym particles
- 1 tier 4 basic or 1 aplha catalyst (to be nice to us)
- For wars if you won you recieve what the losers got and if you lost you get rewards for what the winners got plus reset everyones ranking back to before the mess up
-75,000 gold
-1500 glory
-5000 battle chips
-5000 loyalty
I know this isn’t perfect and I probably missed a few things but i feel like this is more around what we as a community would hope to recieve for all of this.