I understand there may be confusion here and want to clarify and confirm again for everyone. Lyra’s statement earlier in the thread is correct and the Summoner Appreciation Gift that is included in the Summoner Appreciation week is the compensation for issues in 19.0 previously discussed on the forums. I hope this is clear for you all now. As always, we welcome and thank you for your constructive feedback both about the gift and the event.
Would it be possible then for two things
1) list the actual amount of units and potions/revives that gift includes
2) be transparent as you have previously expressed you wish to be and describe how you came to the decision that this what players lost in the nearly month long issue we experienced
Listen to the community kabam u had this happen on 12.0 where u didn't listen when u did u finally made something worth the while 19.0 was terrible over heating was main but almost every day maintenance yet didn't get compensated that much even this month outages but not as bad but like seriosuly rethink of the packages and how to make community respect u
I understand there may be confusion here and want to clarify and confirm again for everyone. Lyra’s statement earlier in the thread is correct and the Summoner Appreciation Gift that is included in the Summoner Appreciation week is the compensation for issues in 19.0 previously discussed on the forums. I hope this is clear for you all now. As always, we welcome and thank you for your constructive feedback both about the gift and the event.
This is ridiculous. A month of complete hell and this is what we get ? A slap in the face at best. Y'all really aren't listening to the community in ANY WAY Summoner Appreciation IS about free stuff if not then we're not really appreciated now are we ? Y'all just thru this together in one night and said it's good enough. Worst company by far.
I understand there may be confusion here and want to clarify and confirm again for everyone. Lyra’s statement earlier in the thread is correct and the Summoner Appreciation Gift that is included in the Summoner Appreciation week is the compensation for issues in 19.0 previously discussed on the forums. I hope this is clear for you all now. As always, we welcome and thank you for your constructive feedback both about the gift and the event.
Also since when is compensation a gift? Miikes previous post straight up said compensation isn’t about free stuff (such as a summoner Appreciation gift), but to “rectify the issues that were caused”. Since when do players only play 1 game mode? That’s what your compensation “gift” is allowing us to rectify, when I’d guess 95% of players had their arena, questing, AQ, & AW modes impacted.
I understand there may be confusion here and want to clarify and confirm again for everyone. Lyra’s statement earlier in the thread is correct and the Summoner Appreciation Gift that is included in the Summoner Appreciation week is the compensation for issues in 19.0 previously discussed on the forums. I hope this is clear for you all now. As always, we welcome and thank you for your constructive feedback both about the gift and the event.
Well, thanks for at least confirming this.
Doesn't solve the bigger issue though with all the missed out events & wars & grinds that were not possible because of overheating issues, hence the loss of tons of rewards that people would have gotten if Kabam didn't break the game.
I think you guys need to talk it out some more, since, from everything we have read so far, this compensation is basically only a very, very small portion of what everyone lost.
Nailed it bro. Tons of missed events, wars, grinds that were not possible due to the heating g up issue. The loss of rewards vs kabam appreciation gift is absolutely insulting. I really don’t think anyone at kabam even plays this game to understand their player base.
@Kabam Vydious@Kabam Lyra Constructively this is not good enough, pass Fully the ideas along the criticsm instead of Playing "not smart" we really doubt get why you gotta Be like this, how did you reach this as a resolution if a month plus of problems, i know im talking to a wall
Ps i think @Kabam Miike forgot to tell us that they do offer compensation but was gonna be inadequate compensation
Is there a way to speak to the game team on maybe doing a questionnaire on what people like to see for next week since the community is outraged with these supposedly compensation since no way in anyone's eye but maybe people who are rejoining this month or new would know what last month has caused this is much bigger than anything this year there's so many more things to add in for appreciation week but instead of a week a month which starts in September so we get a full month of it
Couldn't grind arena for a month
Gives me 3 days of arena rewards (barely) IF I play the **** out of arena for this one week
*slowclap*
You know as a general rule when compensating customers, you give them something equal to what they lost plus a little something extra. This doesn't even come close to what was lost.
The gift and the event doesn’t allow for constructive feedback. It’s just insulting.
Also there’s been page after page of feedback about comp before you released it so clearly while you ”welcome constructive feedback” you also choose to completely ignore it.
What were people expecting? I'm curious what the issue was because the reaction doesn't match the reality. We saw the comment that it wasn't going to be loads of Shards. Is it the Shards?
It's impossible to calculate Wars people didn't run. It's a competition. You can't get awarded for what you don't fight. Same with the Arena.
Can't be the Pots and Boosts. There are Packages designed to select those. Same with Energy. Plus the Halls of Healing will be on.
The Packages are meant for people to select what affected them the most. That is pretty reasonable. I don't see how the reaction doesn't match the situation.
Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.
Somehow I think the reaction would have been the same no matter what they gave because I don't see any request as being reasonable. Tens of thousands of Shards and hundreds of thousands of BCs, et al. Not reasonable to hand out to everyone.
I'm just curious if the amount of units and potions that will come with these packages nobody actually knows the exact amount. Who knows it may surprise us all. Or not I guess we will find out next week.
What were people expecting? I'm curious what the issue was because the reaction doesn't match the reality. We saw the comment that it wasn't going to be loads of Shards. Is it the Shards?
It's impossible to calculate Wars people didn't run. It's a competition. You can't get awarded for what you don't fight. Same with the Arena.
Can't be the Pots and Boosts. There are Packages designed to select those. Same with Energy. Plus the Halls of Healing will be on.
The Packages are meant for people to select what affected them the most. That is pretty reasonable. I don't see how the reaction doesn't match the situation.
Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.
Somehow I think the reaction would have been the same no matter what they gave because I don't see any request as being reasonable. Tens of thousands of Shards and hundreds of thousands of BCs, et al. Not reasonable to hand out to everyone.
Is it really unreasonable tho to think that many players were effected in more than one aspect of the game? Giving me the option to only “correct” one game mode is BS.
Also my big issue is how Kabam says one thing and then does another. Miike was upfront and said compensation wouldn’t be large amounts of shards, but he also said compensation is not free items. It’s intended to rectify the issues, now they’re giving us a “Appreciation Gift” and calling it compensation. IMO that’s BS.
Summoners Appreciation is supposed to be just that, appreciation. In no way should it be tied to compensation. To give us a “summoners appreciation gift package” to choose from and then say it’s our compensation comes across as lazy and gives the impression that they truly never discussed the real impact for 19.0 overheating and game crashing.
What were people expecting? I'm curious what the issue was because the reaction doesn't match the reality. We saw the comment that it wasn't going to be loads of Shards. Is it the Shards?
It's impossible to calculate Wars people didn't run. It's a competition. You can't get awarded for what you don't fight. Same with the Arena.
Can't be the Pots and Boosts. There are Packages designed to select those. Same with Energy. Plus the Halls of Healing will be on.
The Packages are meant for people to select what affected them the most. That is pretty reasonable. I don't see how the reaction doesn't match the situation.
Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.
Somehow I think the reaction would have been the same no matter what they gave because I don't see any request as being reasonable. Tens of thousands of Shards and hundreds of thousands of BCs, et al. Not reasonable to hand out to everyone.
My main issue is; firstly kabam labelling this as appreciation and secondly being forced (as a very active player) to choose which area of the game I was inconvenienced in, when I was inconvenienced in every part of the game. I missed out on many arenas, all aq, all aw and event quests which I needed to use units to finish.
I experienced overheating to the point where I couldn’t log on for more than 10 minutes sometimes. Now I have to choose whether I want some arena boosts OR revives and boosts for Aw/Aq OR a questing bundle. I would rather see myself get compensated for all the inconvenience I have been caused.
I know analogies don’t always work, but think if you will of a restaurant. If a waiter comes out, drops some food on you, then while trying to clean up he spills cleaning fluid on you and rips your coat, then he takes it all away. Meanwhile they bring out your food again, but it’s the wrong food and it’s cold. After all that you get overcharged. Clearly, you complain.
The manager comes out and says he’s sorry and that as he appreciates you so much, you can either be reimbursed for your starter, your main course, your coat or your shirt and you have to choose one.
I don’t like that kabam, by calling this summoner appreciation, are trying to spin this as though they are being nice and making sure we all feel thought about. When, in reality, this is to make up for all the issues of the past month. In the past, we have had a whole month of appreciation just because. For no reason. We had the same in game items (or more in some cases) gifted to us a) in the last summoner appreciation month and b) as compensation for simply a few days of server outage not to mention a whole month of overheating.
It really shows how kabam have changed when you compare the appreciation situations.
This year-
Duration: week
Cause: month of server outages , overheating leading to the game being unplayable. Intended as compensation
Rewards: not near what was lost due to the issues we are being compensated for
June last year-
Duration: month
Cause: no reason, to actually appreciate us
Rewards: more than this year
Also you seem to be implying that we should be treating gwenpool goes to the movies and calendar as part of the compensation: “Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.“
This is not correct. Had the overheating issues not occurred, we would still have GPGTTM and the same calendar would still be here. As such, you cannot treat, or expect anyone to treat these as why we shouldn’t be annoyed with the “compensation”
What were people expecting? I'm curious what the issue was because the reaction doesn't match the reality. We saw the comment that it wasn't going to be loads of Shards. Is it the Shards?
It's impossible to calculate Wars people didn't run. It's a competition. You can't get awarded for what you don't fight. Same with the Arena.
Can't be the Pots and Boosts. There are Packages designed to select those. Same with Energy. Plus the Halls of Healing will be on.
The Packages are meant for people to select what affected them the most. That is pretty reasonable. I don't see how the reaction doesn't match the situation.
Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.
Somehow I think the reaction would have been the same no matter what they gave because I don't see any request as being reasonable. Tens of thousands of Shards and hundreds of thousands of BCs, et al. Not reasonable to hand out to everyone.
What were people expecting? I'm curious what the issue was because the reaction doesn't match the reality. We saw the comment that it wasn't going to be loads of Shards. Is it the Shards?
It's impossible to calculate Wars people didn't run. It's a competition. You can't get awarded for what you don't fight. Same with the Arena.
Can't be the Pots and Boosts. There are Packages designed to select those. Same with Energy. Plus the Halls of Healing will be on.
The Packages are meant for people to select what affected them the most. That is pretty reasonable. I don't see how the reaction doesn't match the situation.
Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.
Somehow I think the reaction would have been the same no matter what they gave because I don't see any request as being reasonable. Tens of thousands of Shards and hundreds of thousands of BCs, et al. Not reasonable to hand out to everyone.
No just no
I want a months worth of battlechips and gold gained that I couldn't grind through arena. This may seem steep, but when you're running map 6x5 a month of lost grinding adds to huge $$$. I couldn't care less about rdt, or shards (although I lost these as well) or potions.
Comments
Would it be possible then for two things
1) list the actual amount of units and potions/revives that gift includes
2) be transparent as you have previously expressed you wish to be and describe how you came to the decision that this what players lost in the nearly month long issue we experienced
This is ridiculous. A month of complete hell and this is what we get ? A slap in the face at best. Y'all really aren't listening to the community in ANY WAY Summoner Appreciation IS about free stuff if not then we're not really appreciated now are we ? Y'all just thru this together in one night and said it's good enough. Worst company by far.
No wow! Smh
Nailed it bro. Tons of missed events, wars, grinds that were not possible due to the heating g up issue. The loss of rewards vs kabam appreciation gift is absolutely insulting. I really don’t think anyone at kabam even plays this game to understand their player base.
Ps i think @Kabam Miike forgot to tell us that they do offer compensation but was gonna be inadequate compensation
This level of discontent usually brings opportunities to buy low.
Gives me 3 days of arena rewards (barely) IF I play the **** out of arena for this one week
*slowclap*
You know as a general rule when compensating customers, you give them something equal to what they lost plus a little something extra. This doesn't even come close to what was lost.
Also there’s been page after page of feedback about comp before you released it so clearly while you ”welcome constructive feedback” you also choose to completely ignore it.
It's impossible to calculate Wars people didn't run. It's a competition. You can't get awarded for what you don't fight. Same with the Arena.
Can't be the Pots and Boosts. There are Packages designed to select those. Same with Energy. Plus the Halls of Healing will be on.
The Packages are meant for people to select what affected them the most. That is pretty reasonable. I don't see how the reaction doesn't match the situation.
Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.
Somehow I think the reaction would have been the same no matter what they gave because I don't see any request as being reasonable. Tens of thousands of Shards and hundreds of thousands of BCs, et al. Not reasonable to hand out to everyone.
Is it really unreasonable tho to think that many players were effected in more than one aspect of the game? Giving me the option to only “correct” one game mode is BS.
Also my big issue is how Kabam says one thing and then does another. Miike was upfront and said compensation wouldn’t be large amounts of shards, but he also said compensation is not free items. It’s intended to rectify the issues, now they’re giving us a “Appreciation Gift” and calling it compensation. IMO that’s BS.
Summoners Appreciation is supposed to be just that, appreciation. In no way should it be tied to compensation. To give us a “summoners appreciation gift package” to choose from and then say it’s our compensation comes across as lazy and gives the impression that they truly never discussed the real impact for 19.0 overheating and game crashing.
My main issue is; firstly kabam labelling this as appreciation and secondly being forced (as a very active player) to choose which area of the game I was inconvenienced in, when I was inconvenienced in every part of the game. I missed out on many arenas, all aq, all aw and event quests which I needed to use units to finish.
I experienced overheating to the point where I couldn’t log on for more than 10 minutes sometimes. Now I have to choose whether I want some arena boosts OR revives and boosts for Aw/Aq OR a questing bundle. I would rather see myself get compensated for all the inconvenience I have been caused.
I know analogies don’t always work, but think if you will of a restaurant. If a waiter comes out, drops some food on you, then while trying to clean up he spills cleaning fluid on you and rips your coat, then he takes it all away. Meanwhile they bring out your food again, but it’s the wrong food and it’s cold. After all that you get overcharged. Clearly, you complain.
The manager comes out and says he’s sorry and that as he appreciates you so much, you can either be reimbursed for your starter, your main course, your coat or your shirt and you have to choose one.
I don’t like that kabam, by calling this summoner appreciation, are trying to spin this as though they are being nice and making sure we all feel thought about. When, in reality, this is to make up for all the issues of the past month. In the past, we have had a whole month of appreciation just because. For no reason. We had the same in game items (or more in some cases) gifted to us a) in the last summoner appreciation month and b) as compensation for simply a few days of server outage not to mention a whole month of overheating.
It really shows how kabam have changed when you compare the appreciation situations.
This year-
Duration: week
Cause: month of server outages , overheating leading to the game being unplayable. Intended as compensation
Rewards: not near what was lost due to the issues we are being compensated for
June last year-
Duration: month
Cause: no reason, to actually appreciate us
Rewards: more than this year
Also you seem to be implying that we should be treating gwenpool goes to the movies and calendar as part of the compensation: “Then there's the fact that we're already having access to at least a couple 5*s, if not more, plus a number of 4*s and whatever rolls from the Crystals, and some change. A free T2A, a T4CC, a Basic, etc.“
This is not correct. Had the overheating issues not occurred, we would still have GPGTTM and the same calendar would still be here. As such, you cannot treat, or expect anyone to treat these as why we shouldn’t be annoyed with the “compensation”
No just no
I want a months worth of battlechips and gold gained that I couldn't grind through arena. This may seem steep, but when you're running map 6x5 a month of lost grinding adds to huge $$$. I couldn't care less about rdt, or shards (although I lost these as well) or potions.