LOG IN ISSUE IN CHINA [Merged Threads]

jameslijamesli Member Posts: 10 ★
edited March 2019 in Bugs and Known Issues
Hi, many of my team-mate in China have trouble logging in to the game for more than one hour, does anyone encounter the same issue?

Also, please help check what the problem is.
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Comments

  • ZebartinZebartin Member Posts: 32 ★
    CN players are getting stuck at the log-in interface like this. The words on the right bottom corner says "logging in..." and it seems to go on forever.

  • rozerosrozeros Member Posts: 39 ★
    Start from this morning, user from China mainland cannot login, if using IOS verion MCOC.
  • Night_OwlNight_Owl Member, Content Creators Posts: 72 Content Creator
    The only way to log in is by using Android devices and VPN.
  • MokkieMokkie Member Posts: 96 ★
    VPN doesn’t work. I’m stuck too. Kabam. Please fix this thanks
  • 狼行天下狼行天下 Member Posts: 39 ★
    VPN? no, it wont help, so is there any technicians noticed the situation, what about the AQ?
  • MokkieMokkie Member Posts: 96 ★
    Tell me about it. Aq is f#%ked
  • SummonerNRSummonerNR Member, Guardian Posts: 13,221 Guardian
    Does anyone here play from Russia ? Was that country thinking of shutting off their Internet from rest of world (heard something on news about it) ? So how would that affect them. Is that similar to issues playing from China currently (or is China problem just technical outage of some sort ?)
  • KittytamerKittytamer Member Posts: 25 ★
    Yes been trying to log on for last 1.5 hrs. Tried with both WIFI and Cellular. VPN/No Vpn. I even uninstalled game and reinstalled but still stuck on same loading page as shown above. In game: Kittytamer
  • Night_OwlNight_Owl Member, Content Creators Posts: 72 Content Creator
    Many of my alliance mates cannot log in. We are running map 7. But no one in China can successfully join in.

    Really hope you can fix it ASAP and adjust to half hour times. Or we even can't complete any single BG of map 7.
  • webtswxwebtswx Member Posts: 192 ★
    I'm in a GMT+8 alliance, where most of the players live in mainland China. This morning and as of right now, most of our alliance members are unable to log into the game, specifically apple users.

    It seems that I, and only a few other members, are the only ones who can log in right now, because we live outside China (?). Most of our members in China are worried and don't know WTH has been going on, since they can't go on this forum. It also seems that this is an issue that affects all players in China, not just my alliance.

    Please look into the this ASAP. We play map 7, so it's quite urgent. Plus if it's an issue that affects a whole region of players, then it becomes something serious.
  • SunnyLeafSunnyLeaf Member Posts: 10 ★
    Useing iOS with iphoneX，I can’t play the game and useless with vpn.
  • BenEBenE Member Posts: 1
    All IOS players in mainland China have problem logging in (even with VPN).
    This hurts on AQ and AW. Please solve the problem.
  • Kabam MiikeKabam Miike Moderator Posts: 8,269
    Hey all, we are looking into this right now.
  • Milano1982Milano1982 Member Posts: 4 ★
    Network error , all the same
  • 文蛊生文蛊生 Member Posts: 2
    IOS players in China can not log in，just stuck here。
  • cmy_creepcmy_creep Member Posts: 1
    Oh my AQ map7!
  • webtswxwebtswx Member Posts: 192 ★
    hello? Map 7 is waiting.
  • BillGrossBillGross Member Posts: 8 ★
    Same here I’m in China and I can’t login from early this morning. Tried uninstall and reinstall the game many times. Still couldn’t fix it. Kabam,HELP!!!!!
  • OldManSun123OldManSun123 Member Posts: 5 ★
    Any GM here? Pls give us some reaction? How could we deal with our AQ??
  • Player678Player678 Member Posts: 7
    4 hours I can’t login,tried all,reboot/reinstall/vpn,can’t believe Kabam still not fix it.
  • MokkieMokkie Member Posts: 96 ★
    Guys. If it’s kabam. I won’t be that concerned. But if it’s China banning mcoc. That’s when we say “bye bye”.
  • 大洋oc大洋oc Member Posts: 0
    Yes been trying to log on for last 4 hrs. Tried with both WIFI and Cellular. VPN/No Vpn. I even uninstalled game and reinstalled but still stuck on same loading page as shown above.
  • ZebartinZebartin Member Posts: 32 ★
    OldManSun123 said:

    Any GM here? Pls give us some reaction? How could we deal with our AQ??

    Kabam Miike said:

    Hey all, we are looking into this right now.

    Blind or have difficulty reading English? GM already replied.
  • God_smileGod_smile Member Posts: 3 ★
    Cant log in either for at least 3hrs, long enough to Keep me away from this game in the future.
  • webtswxwebtswx Member Posts: 192 ★
    oh I wish China bans mcoc, so no more players suffer from the evils of Kabam.
  • white_ghost001white_ghost001 Member Posts: 1
    Can not login the game since 6：00AM.We need reduce physical power to finsh map 7.Or kabam compensate our expense！！！
  • 清风cool清风cool Member Posts: 1
    5 hours I can’t login, why？When can you fix this problem?
  • 回忆刺痛心脏回忆刺痛心脏 Member Posts: 1 ★
    Does anyone here play from Russia ? Was that country thinking of shutting off their Internet from rest of world (heard something on news about it) ? So how would that affect them. Is that similar to issues playing from China currently (or is China problem just technical outage of some sort ?)
  • KimLordKimLord Member Posts: 1
    The game can't log in normally using Apple devices in CN. I hope the official can find out the problem and fix it as soon as possible. Please also make appropriate compensation.
  • Eddazhang01Eddazhang01 Member Posts: 1
    Cannot login game till on.im in China mainland..pls fix this problem ASAP and we need compensations as it effects all the AQ IN CHINA .
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