About the refund policy

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Comments

  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★

    I'm conflicted. On one hand, I'm not a scammer, so I'm not particularly scared, but what if I do have a legitimate reason for getting a refund? What's the cutoff? What if I charge a purchase to the wrong card (has happened before)? What if there's some other legit reason, what's the cut-off? What's your recourse if you feel like you can show you were banned unfairly under this new policy?

    The policy states that if the items aren't used, and you go through Kabam support, they can assist you with a refund. This is to prevent people who are buying items or units, using them and then refunding through Google Play or the App store. People with legitimate reasons for a refund can go through Kabam support without repercussions.
  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    Mixalis said:

    Who said I used the items?
    If you didn't use the items then in this new policy you can go through Kabam support and get a refund. If you learn to read, you can see that's what's written.
  • Hulk_77Hulk_77 Member Posts: 782 ★★★

    Just as drooped said.

    Those instances have always been resolved properly, at least I'm not aware of an instance in which they didn't.

    And the t5cc deal was a unit offer. Buying the units is a completely different legal interaction than using said units to buy another thing in game. And according to the actual legal situation at hand, this got properly resolved as well.

    Or are you implying people should have gotten a refund for their units? That doesn't hold any water.

    Again, completely seperate legal instances. If you take a loan from your bank to buy a car, which turns out to be somewhat falsely advertised, do you think the car company should pay of your loan?
    If you purchase the units with the sole intent to purchase the offer, then legally it is the same as directly purchasing that offer for cash. Using a proxy currency as an intermediate step does not alter this legally. This legal area is settled and not disputable.
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  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    Hulk_77 said:

    If you purchase the units with the sole intent to purchase the offer, then legally it is the same as directly purchasing that offer for cash. Using a proxy currency as an intermediate step does not alter this legally. This legal area is settled and not disputable.
    Not exactly, because legally you have purchased a premium currency which can be used for any in game transaction that requires that currency. When you purchased the units the legally binding contract between the user and the seller is fulfilled at that point when the transaction is completed. What that currency is then used for is at your own discretion, but the contract between you and the company has been fulfilled. If you then spend that currency to obtain any other items that you're then not happy with and refund the purchase of the currency, you're breaking your contract.
  • Suros_moonSuros_moon Member Posts: 488 ★★★★
    Mixalis said:

    Who said i used them?



    I have trouble understanding how you so blantantly miss a point. Thats just one of the stipulations. When you go over kabams head to google, they give you the refund but dont take back the items. Thats the difference and why youre banned. If you request the refund through kabam then they take the items back and yiu get back your purchase.
  • DNA3000DNA3000 Member, Guardian Posts: 20,153 Guardian
    Hulk_77 said:

    If you purchase the units with the sole intent to purchase the offer, then legally it is the same as directly purchasing that offer for cash. Using a proxy currency as an intermediate step does not alter this legally. This legal area is settled and not disputable.
    Depends on where you are. I wouldn't assert such a thing callously. In the UK, and probably most of Europe, I believe this is the default position. But it hasn't been stringently tested in court. In the US, it is actually the opposite as there's some precedent going the other way, but this also hasn't been thoroughly tested.
  • WorknprogressWorknprogress Member Posts: 7,233 ★★★★★
    I really don't have an issue with this on a large scale. The refund system through Apple in particular has been abused for years. I'm not surprised they made this announcement right before one of their biggest offer days in the year either. I've spent a large sum of money in this game and have never claimed a refund even though there are probably a few instances they might have been warranted. The fact that people have been spending very large sums and then almost immediately reversing payment while keeping the purchased items really needed to stop.

    My only concern is when a mistake in purchase gets made whether it be a double charge, item wasn't delivered, etc... I've only personally had an issue with a purchase not being delivered once and support was more than helpful enough to rectify it for me once I provided them with purchase screenshots. I've however heard some stories that didn't go quite as smoothly. All I can do is hope that if someone does have a purchase issue in the future that support is as helpful to them as they were to me in this instance and a few others unrelated to money purchases (bought the wrong sig stones from the featured store is one that comes to mind). Ice never personally had an issue with any support ticket I've raised so all I can do is hope for the same for others (when they're actually justified). People dumping a ton of units into "bugged content" and then claiming a refund isn't one of them imo. You chose to continue to spend units on something that didn't seem right. That one is on you

  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    Hulk_77 said:

    This is NOT what the FCC says about it. Intent matters in the equation. If I must buy units to buy an offer, it's the same as cash in their legal opinion.
    The FCC wouldnt have anything to do with this... You mean the FTC right?
  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    Pony_boy said:

    That’s the problem right there. Going through Kabam support. It is virtually worthless and anti customer support.
    Sure, I will concede that Kabam support is bad, but if its the only way to get a refund without getting banned, then so be it. I will agree also that Kabam support needs to be much much better than it is. But I remain firm on my stance that if you bypass Kabam Support and break ToS by requesting a refund from Google Play or the App store and circumvent the due process for a refund through Kabam Support that you should expect punishment.
  • DarthPhalDarthPhal Member Posts: 1,064 ★★★★
    No more stealing what you think you deserve as compensation. I like it.
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  • Hulk_77Hulk_77 Member Posts: 782 ★★★
    ItsDamien said:

    The FCC wouldnt have anything to do with this... You mean the FTC right?
    FCC is the agency to report for False Advertising.
  • Hulk_77Hulk_77 Member Posts: 782 ★★★
    And crud, I just checked my old emails, it was the FTC and I crossed a wire and misspoke today. My brain was so convinced it was CC and not TC. I could edit my posts but I won't, I earned this shame.

    Anyways, replace any CC in my prior posts with TC and then they're correct.
  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    Hulk_77 said:

    FCC is the agency to report for False Advertising.
    Wrong, the FTC deals with the main false advertising issues.
  • DNA3000DNA3000 Member, Guardian Posts: 20,153 Guardian
    Hulk_77 said:

    This is NOT what the FCC says about it. Intent matters in the equation. If I must buy units to buy an offer, it's the same as cash in their legal opinion.
    I'm unaware of any FTC statement in this regards, but if you have one please link it.

    It would be a weird statement which is why I'm curious to read it if it exists, because the FTC is not in the business of making such legal declarations absent caselaw.
  • OzzieontOzzieont Member Posts: 239
    now honest players pay for cheaters , is clear this is cause some players are doing fraudulent purchase , taking items from game is possible , we seen this before when items were remove from accounts after exploits , a more honest justification would be more appreciated , more transparency
  • Hulk_77Hulk_77 Member Posts: 782 ★★★
    DNA3000 said:

    I'm unaware of any FTC statement in this regards, but if you have one please link it.

    It would be a weird statement which is why I'm curious to read it if it exists, because the FTC is not in the business of making such legal declarations absent caselaw.
    Email communication with them about 4 or 5 months back. I filed my complaint the day the shut down ended. I also think I saw it elsewhere, I'd have to dig it up.
  • Suros_moonSuros_moon Member Posts: 488 ★★★★
    Hulk_77 said:

    Email communication with them about 4 or 5 months back. I filed my complaint the day the shut down ended. I also think I saw it elsewhere, I'd have to dig it up.
    You said in a previous quote that you had reviewed the email already though didnt you? Thats how you realized that it was the FTC not the FCC
  • CaykoCayko Member Posts: 111
    Kobster84 said:

    Well in cases of bad descriptions or faulty goods such as for example
    There was a crystal which guaranteed a certain 4 or 5* champ which included war machine
    Didn’t say 5* war machine was excluded so some collectors bought it with the intent of getting him and he wasn’t in it
    Or in cases of the t5cc deal where it didn’t state the amount of shards per crystal and showed one of the same design as the 11.25k fragment crystals
    Mcord117 said:

    I have complained about this company and its practices a good share but if you are so upset at their practices that you go back to apple or google to ask for a refund, why are you looking to buy from them again? I mean, that is all this is blocking you from, giving them more money. Its an ugly policy because they are accepting no responsibility in the interaction, which is their way, but in the end once you get your credit don't spend again. if you want to spend again, pay back what you requested a refund for.

    to be clear, if my company ever tried to enact such a policy to our customers the net result would be less customers. I am not saying this is a good policy just that if you felt that aggrieved the last thing you should do is buy more.

    My point kinda is that surely Kabam agreed to an ToS for the platform they launch their game from. If they were legit in this "policy" I'm sure they would have been able to block the refund mechanism all together.
    I'm also sure that this ToS has rules about the game standard matching the costs reflected by the exchange value they've set up witj the unit system.

    Now they're leveraging it. Ofcourse Kabam need to nail the "egregious" ones but this way they punish legit people which the middle man payment method is set up to protect in Kabam's shortcomings. Ontop of this the middle man system is something the customer should be able to rely on in legit cases.
  • CaykoCayko Member Posts: 111

    On that fight, The Champion is immune to Fate Seal effects. Soul imprisonment is a fate seal effect (or at least, most likely is).

    For the topic of the thread, two different things are being discussed here. Compensation and refund.
    Imagine someone would buy units. Then ask a refund and get the money back, and still keep the units. How is that fair? Why would someone be against this?
    Talking about compensation for bugs is a different thing here. You are taking advantage of something to talk about other, and things like these happen for every update with the usual threads "yeh new content is nice, but what about the bugs?" or the "hey you are fixing this bug, but what about THIS ONE?".
    At one point they become the same.
    When a compensation is in place and kabam refuses people could find it reasonable to BUY the stuff back, refund ans keep the items = self made compensation = legit
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  • CaykoCayko Member Posts: 111

    I am 100% on board with Kabam on this. Buying units and then claiming a refund has been going on for years and I bet everyone who's been playing this game for a few years knows someone who has pulled this scam. If you have a legitimate claim for a refund this change won't affect you. Plse dont listen to that idiot youtuber who claims to be the voice of the community. This really is a non story in my eyes.


    Well, the problem with your statement is that there are ALOT of players with legit causes who got kascammed
  • CaykoCayko Member Posts: 111

    Actually, we've never had that ability. As per the TOS, refunds were prohibited. Those were the terms we agreed to in making purchases.
    I don't really believe that the consumers act is something that could be trumped with a ToS.
    Neither do I believe Kabam's own ToS can override the "ToS" Kabam agreed on to use Apple's and Google's platforms.
    If it actually was like that you could be damn sure that refunding would have been shut down all together as a function in Mcoc

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