**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.
Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.
Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.
Comments
Money is spent, returned, items are returned but a negative balance is incurred causing you to need to spend money when the items have already been removed?
Im hopeful that I am not understanding this correctly and this isn’t a possibility.
They still have a huge advantage over people that didn't do refunds, and I doubt they even care about a negative balance.
Why can't Kabam handle it like every other store does, when people buy something, you save the data into a database. We know Kabam logs everything going on in the game, so, if they do a refund, it is easy to roll-back the account to a state before they purchased anything.
Just have a warning saying "Refunds will reset your account to the exact point in time right before you bought anything, any and all progress done after that will be lost.", and the problem is then fixed, and is FAIR & BALANCED.
If I use 10 l4 alli pots cuz of their bs and then get units, but the pots back and refund it Kabam kinda took the items back before I refunded. No chance in hell I shouldn't keep that. Again and again I see you miss the point of the thread. It kabam forces me to use a bunch if items which I want legitimately back and they refuse, I could buy them back and refund it by Apple/Google making the call it's legit.
No way in hell Kabam should have those items back.
Now I've been seeing people talking about refunds being fraud or scam but in those instances kabam refuse to restore items to those who rightfully should have them back Kabam are the fraudulent ones and apple/google are the ones settling the score straight again to the consumer.
It's not far fetched to believe to believe that the protection of the consumer like this is part of the payment method set up by the platforms
Do you people hear yourselves? If you can't get past something without using items/units nobody is forcing you to do it. Just stop. Wait until the bugs are fixed or wait until you get the proper counter to hard content. I powered through 6.2.2 for completion, but it didn't cost me a dime. I used units I saved up from arena crystals. You have the option of doing that too. If you spend and regret it later you should not get a refund. Just don't spend. Maybe then Kabam will fix all the broken content!
I agree some what with what u say,
But people that power through the (bugs) don’t know they are bugs as first time it was released, so how do u factor that in, I’m one of them, thought I was doing something wrong after reading again and again trying again and again. To finally give up wasting a lot of my resources and units,
Then I read a few hours later the champion boss is bugged,
So I wait till they say it’s fixed,
I go back in to face him and he’s still bugged, I finally got him down by waiting 5/6 seconds after I removed his charges to throw sp3
He went down.
What ur view on what I should get back ?
As the time it took, my units and resources etc
I’d like to hear ur view please
Ps I get that I would need to use items to finish him but the amount I used due to the bug (that at the time I didn’t know was a bug) ??
I finished off initial pass of the champion after they had already said he was bugged but before the fix. I did that by choice as I knew I could at least get to him relatively easily. I was lucky and didn't experience any bugs when I fought him. I won't say I'm not guilty of forcing my way through something on day 1 on occasion but especially for permanent content, there's no reason not to sit back if you hit something difficult and wait to see if some thin NG gets brought up
As a consumer you waive many of your rights at the moment of launching the app, because you agree to ToS. If you choose to throw items at a bugged encounter that is on you. If you use items, that's your choice. I did it for Nameless in last months event, I chose to go in and throw items on day 1 to beat him. I chose to spend some units to try and get him down. Did I then refund because "Kabam stole items" from me? No. Because that's ridiculous. Refunding without actually returning items or units is tantamount to theft. You wouldn't be able to do the same in a real shop, so why do you think they you can do it online?
Extract
Kabam and its affiliates, licensors, suppliers, advertisers, sponsors and agents do not warrant that your use of the Services, Websites or the Materials, including without limitation any products or services available through any third party platform, will be uninterrupted, error-free or secure, that defects will be corrected, or that the Services, Websites or the Materials or any part thereof, the Submissions, the server(s) on which the Services are hosted, or any products or services available on any third party platform are free of viruses or other harmful components, or that all of the information are accurate.
Here have some more Kabam ToS.
That said, with respect to fairness and balance to which announcement alludes, both parties must be held accountable. I don’t see any steps being taken to insure accountability from the game developer. Case and point, Pure Skill mastery, levels 4 and 5 of which do literally nothing. Kabam has been punting this issue for over 2 years now. What about the players who invested real money into unlocking this very expensive mastery? Where is the fairness there?
Kabam must make significant improvements to their support experience and adjust policies to align with balance and fairness mantra.
But here is the issue it was released I wanted the rewards, yes it’s permanent, but how the hell can u say I should of backed out and waited,
If it’s released into the game it shouldn’t have bugs !!
I thought I was doing something wrong so kept trying, but with no result,
What ur saying is it’s ok to release end game content with bugs and suck it up it’s my fault
This is the by far the , how to write this , stupidest thing I’ve heard about it.
One - it shouldn’t of been bugged and should of been tested
Two - yes it’s my choice to want to do it on day one but, as we been waiting for this for a while and In sure people that play this game don’t see new content and say il wait to see if it’s bugged!!
Three- Kabam have to look at this massively before they release any more content
Four - I value your view as I value everyone’s views , but if it’s real we to me that means it’s ready to take on. Now it’s hard don’t get me wrong and I failed a few times before I got his charges down items I would of used no matter bugged or not but after that point, items and units I used what I shouldn’t have if it wasn’t bugged,
This are what I want back.
My over view on this
Kabam are at fault and wasted time and resources on a bug,
As a player how am I meant to know it’s bugged ??
A lot of players in the game buy things some don’t that’s up to us,
But to have content bugged isn’t fair !
I want Kabam to hold there hands up and go over and beyond on this compensation to show players that they matter to them,
As I’m getting feed up with all these issue starts to take the fun out of the game,
Regards the refunds people that just scam it then fair Kabam take action against them I’m all for that
Players that receive rubbish compensation compared to what it actually cost them, then I believe they have the right to claim it back if it’s fault (bug) in the game
Yea it’s hard to see who is honest and who is not,
But personally il wait and see what the compensation is like if it’s no where close to what I used or if they give a say reward type compensation if I’m not happy I will contact the support team to say how I feel and see what they say
What Kabam need to keep in mind players are what pays the bills and upsetting players isn’t good for business
You are to an extent. But stores are also allowed policies that prevent refunds on used items. For example, most stores that sell underwear do not allow refunds for worn items. The item has been used, they do not get a refund.
To translate this into Kabams case, you buy some units or items to clear content, bugged or not is irrelevant. You used those items or units, and then claim a refund because you didn't get the intended result you wanted, be it clearing content or the awakening gem class, or champion you wanted, whatever.
Kabam is now within their full right, as per their policy, to put your account into a negative balance until the cost of that is repaid. That is their version of a store policy.
Scammers should be banned—period. I’ve spent time and money on this game and it incenses me for players to get for free what I’ve worked for. Anything that punishes them is fine with me.
But...Support is an extremely weak link. Often, it seems evident that they have no clue what is being asked of them. Using a refund to get attention to legitimate issues (phone meltdown, for example) may feel to players like the only plausible recourse.
In this light, a tougher stance on refunds without actually strengthening Support looks like another tin-eared decision by the team. But I’d love to hear the team’s thoughts...
Dr. Zola
Players already feel helpless in most situations. Support ticket responses are possibly the most ridiculous and meme-able thing surrounding this game. There HAS to be a huge uptick in the quality of their responses, the knowledge they have of the game (in order to adequately respond and help), and a defined path to properly handle a legitimate issue.
I'm all for putting scammers in their place but if support remains the same then I'm not sure how you can state you're trying to fix things.
1) Of course it shouldn't, but what content has been released for this game that wasn't?
2) You're right, it is on you that you made the choice to push through newly released content, which your history of playing this game should have told you there would be bugs upon release, and to be watching for them while pushing for those rewards.
3) Yes, but there still will be bugs, no matter how much testing they do beforehand.