Potential Delay to v44.1 Launch
We are currently working through some issues that may affect the release window of v44.1. This means that the update may not release on Monday as it usually does. We are working to resolve the issue holding us up as quickly as possible, but will keep you all updated, especially if the delay results in any changes to the content release schedule.
We are currently working through some issues that may affect the release window of v44.1. This means that the update may not release on Monday as it usually does. We are working to resolve the issue holding us up as quickly as possible, but will keep you all updated, especially if the delay results in any changes to the content release schedule.
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And I'm not going to tie up our legal system over a couple hundred dollars.
The passage @Drooped2 quotes is not a simple thing to parse. It isn't saying the TOS supercedes the law (which it cannot do). It actually states that when you purchase virtual currency, you agree under the terms of the TOS that this satisfies one of the exceptions to the fourteen day return cooloff period under EU law. In the EU, the law states that you can return anything purchased, whether online or otherwise, for any reason at all including you simply changed your mind about the purchase. However, the law specifies a list of exceptions. Some of those exceptions are obvious: for example if you buy something custom made to order, the return law doesn't apply (you can't commission someone to make a statue of you and then change your mind after it is delivered).
So here's one of the EU law's exceptions, which I'm quoting from the CCPC website: The TOS says the moment the virtual currency arrives in your account, this constitutes beginning the download of the content as specified by the act, and that you agree this waives your right to cancel the order as specified within the act. This is a specific provision of the law that the TOS is exercising. Accepting the TOS (which you must do to play the game legally) requires you to agree to this waiver, which the law explicitly provides for.
Just because it's in ToS (or any contract for that matter) does not actually mean it's legal, OR legally binding.
The simple hierarky here is
Consumer act/law
Apple/google
Kabam
You and I
And well, if Apple sanctions the refund on truthfull reasons Kabam is simply wrong, and so are you
Once again because this seems to be getting lost in the discussion. Kabam cannot prevent you from getting refunds from Apple or Google, and nothing in the announcement prevents that from happening either. But they can forbid you from making any purchases from them in the future if you go around them and get refunds from the app stores.
There is no law that says a company must continue to do business with you if you demand a refund from them they do not feel you are entitled to.
Those items I get robbed of through kabams bad customer support could be a straight derivative from those units.
Beurocracy maybe but push that stuff too far and consumer law will evolve to cover it, if it alreade hasn't
This way alliance hoppers would have to pay by the end of the week and alliances won’t be able to get people to donate to the treasury without missing a few maps 100%
Consumer law is also always a matter of public record. The UK consumer protection act that was referenced by some in this article is also publicly viewable. That's how I know that the refunds players think they are legally entitled to were waived by them when they accepted the TOS for the game, which includes language that the law specifies online sellers can use to waive that right. And yet people still think that law somehow grants them rights the law in plain language says they don't have.
Finally, as to your implication that if the law doesn't agree with you then it should, exactly nothing you do here will change the law. If your intent is legal advocacy, your time would be better spent in avenues that have any chance at all to change the law. But I've heard this one before by thousands of players across decades of time, and so far they are all batting zero point zero zero. Even the lootbox and microtransaction laws being currently contemplated would help you in this situation exactly not at all.
But the converse is also true... Just because Kabam support doesn't think you deserve a refund doesn't mean you don't.
Google and Apple were an impartial party that was an additional recourse for a consumer who felt wronged. Now they're not. That's my problem with this policy.
Again, I'm all for stopping fraud, but it cost the regular players something.
I don't hate everything they do.
Second of all, Kabam's policy statement doesn't prevent or interfere with customer's ability to seek refunds from Apple or Google. Everything you could do before you can do now. The difference is that Kabam is asserting their right to modify their business terms with customers that go around them to get refunds they wouldn't authorize.
What you're basically saying is if you feel wronged and think you deserve a refund and Kabam disagrees, then what should happen is someone else should force Kabam to give you a refund regardless of the circumstances, and Kabam should be prohibited from treating you any differently after you do that. This is a burden that I would not place on any business. This is a burden that I would fight against to the point of literally going out of business. I would not serve any customer that demanded that right, even if it meant having no customers.
If you feel you deserve a refund and Kabam disagrees, you have two options. You can accept that decision and move on. Or you can go around them and extract a refund from the app stores, and then Kabam can respond by not allowing you to spend units with them anymore. You can't force them to continue to do business with you, any more than you could any other business.
And Google at least (no experience with Apple) does not automatically issue refunds for every request they get.
If we travel back in time to when Kabam falsely advertised Darkhawk as having a synergy with AA, refused to refund me after close to a month of back and forth with support, and then eventually I just dealt with it through Google and filed my FTC complaint... If they had chosen to no longer do business with me, they'd have missed on a lot of revenue. Maybe they should think on that.
I'm a spender of a significant volume. Not the whaleyist whale, but I'm in the ocean with them at least. This policy is giving me a reason to not spend.
*Get refunded ALL money spent and keep content, possible 30 day ban and login a month later to account.
Buying “pay to win” content and getting a refund was such a problem for the company they made a new refund policy. Getting “pay to win” content for free unbalances the game.
Then just ask for a refund. Keep all content.
*Get refunded ALL money spent and keep content, possible 30 day ban and login a month later to account.
Buying “pay to win” content and getting a refund was such a problem for the company they made a new refund policy. Getting “pay to win” content for free unbalances the game.