AW match ups randomly canceling themselves

DiabolixideDiabolixide Member Posts: 23 ★
in Bugs and Known Issues
For the third time in two months, my AW enlistment has canceled itself, despite ALWAYS enlisting in EVERY War. Does every day really need to include a bug that denies my team rewards. Thanks, Kabam.
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Comments

  • Jthomsen2Jthomsen2 Member Posts: 6 ★
    Twice now I’ve enlisted for wars and the game un-enlists me afterwards. I’ve sent in tickets to Kabam but they keep saying it’s my fault and talk to me like I’m an idiot. I’ve talked to several other leaders who’ve had the same issue and sent them proof but still it’s my fault! Who else has had issues where they enlist then matchmaking starts and it says you’ve missed enlistment phase. None of my officers did it either we’ve checked. It’s not an isolated issue and Kabam won’t look into it without other speaking up.
  • Jthomsen2Jthomsen2 Member Posts: 6 ★
    I’ve sent in several tickets for this and they always blame me! Kabam is a joke when it comes to customer service or admitting it’s something on their end.
  • SummonerNRSummonerNR Member, Guardian Posts: 12,655 Guardian
    While my own alliance has never experienced this, it seems to be reported by far too many people for them all to be chalked up to “human error”.

    I would suggest that Kabam enact an automatic Enlistment (at the same number of Groups as previous war), just so that in the few cases that are indeed “we forgot” would not result in them missing out. However, whatever the problem with somehow Kabam servers de-enlisting them might still happen in that case also.

    If implemented, Alliances that do want to change the number of groups could always do so manually anytime during the prior war after that initial auto-Enlistment for that war started.

  • OG4rmThaDarkSideOG4rmThaDarkSide Member Posts: 26 ★
    Thank you! I thought this was the only person this is happening tooo! I just posted a thread about this, then it takeas away ur HP
  • Jthomsen2Jthomsen2 Member Posts: 6 ★
    It’s more widespread than people realize. I’ve talked to several other leaders who had this issue. I sent Kabam pictures of the conversation showing that 6-7 other leaders ( out of 53) had this happen to them. That’s basically 10% of the alliances in one chat only, imagine how many there are throughout the game. It’s just frustrating that they’re blaming us still when it’s an issue on their side.
  • GroundedWisdomGroundedWisdom Member Posts: 36,551 ★★★★★
    We've had it a few times as well. If I had to venture a guess, it would be a server or connection hiccup. For the time being, I suggest double-checking it later on just to make sure it went through.
  • SiriusBreakSiriusBreak Member, Guardian Posts: 2,156 Guardian
    Honestly, this situation has me rechecking Enlistment every 10 mins during the last hour. Just in case it decides to de-enlist us. Never had it happen (yet). However, I've heard this from others as well. Just because it doesn't directly impact us doesn't mean we don't acknowledge that it's a problem. Something is amidst. It's a quick 2 tap procedure so it's hard to believe someone is making a mistake.
  • GroundedWisdomGroundedWisdom Member Posts: 36,551 ★★★★★
    I haven't had it happen more than once. It seems to be an issue where it's not registerting the first time. If it happens, just Enlist again. At least until they can resolve it.
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!
  • Jthomsen2Jthomsen2 Member Posts: 6 ★
    My alliance tag is [BoB81].
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Jthomsen2 said:

    My alliance tag is [BoB81].

    Thank you!
  • DiabolixideDiabolixide Member Posts: 23 ★
    @Kabam Vydious
    Thanks for responding, I honestly expected to be ignored like usual.
    Alliance tag is QLUE
  • JoesekiJoeseki Member Posts: 53 ★
    This happened to our alliance as well [lo-xb] I know I enlisted, and when I came online last night, discovered we were not being matched.
  • Roguefrogger13Roguefrogger13 Member Posts: 415 ★★
    I had it happen once in our alliance. we didn't know if we were going to go to war and we decided to at the last minute because it was between war seasons and I enlisted us about 10 minutes before the cutoff and I exited and re-entered the game to make sure we were enlisted. when matchmaking started we never got a match and it was like we never enlisted.
  • RedPeace_MaxF4tRedPeace_MaxF4t Member Posts: 11 ★
    edited June 2019
    Kabam Vydious said:

    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!

    Alliance MxF4t experienced this two wars ago @Kabam Vydious
  • Dtl7714Dtl7714 Member Posts: 473 ★★★
    edited June 2019
    Kabam Vydious said:

    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!

    [SRvL] stallions R3volution
  • B_Dizzle_01B_Dizzle_01 Member Posts: 1,637 ★★★
    @Kabam Vydious

    Mad Titan Platinum [T1tnp]

    Our war was deleted today. Thanks.
  • BigHomieBigHomie Member Posts: 14 ★
    War.2 is my alliance tag @Kabam Vydious
  • KyrinMcHKyrinMcH Member Posts: 43 ★
    edited June 2019
    wrong thing
  • kathyonokkathyonok Member Posts: 3 ★
    [KamRC] @Kabam Vydious
  • Newman0067Newman0067 Member Posts: 129 ★★
    Just had a war Cancel just now ,tag is BTFX
  • BendersBountyBendersBounty Member Posts: 160 ★
    Kabam Vydious said:

    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!

    Shaun’s Elite IDWIW
  • WilkyWilky Member Posts: 6 ★
    this the second war that {agt-p} will miss because of this garbage enlistment process
  • Kerka00Kerka00 Member Posts: 4 ★
    My alliance tag [-M.O-]
  • Panther_Nation69Panther_Nation69 Member Posts: 5 ★
    edited June 2019
    @Kabam Vydious
    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!

    We just had an AW cancelled by itself today.

    Tag is [JHC_] Jedi Knights
  • BlueskylifeBlueskylife Member Posts: 27 ★
    Kabam Vydious said:

    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!

    Our alliance has an same issue. It is [주니어]
  • ZevaisZevais Member Posts: 11 ★
    Kabam Vydious said:

    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!

    This happened to my alliance today [-OT-]
  • BlueskylifeBlueskylife Member Posts: 27 ★
    Kabam Vydious said:

    Hey y'all -

    If this is happening to your alliance, please let me know your alliance and the tag.

    If you don't feel comfortable sharing it here just shoot me a PM!

    Thanks in advance!

    Same issue to our alliance. Pls see our alliance, [주니어].
  • Papa_SmurPapa_Smur Member Posts: 19 ★
    First time it happened to our alliance, we found match placed hero’s on 2 battle groups but when war was to start . Nothing....we were no longer enlisted
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Thanks everyone for the information!
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