Bugs for upgem

GReM3911GReM3911 Member Posts: 4
in Bugs and Known Issues
Hello Kabam, I have big troble:
I have gray stones for increasing the rank of 2017 3-4, I want to use it; but I can’t because I have a rank up class stone 3-4.
How can I solve this problem (I want to leave the class stone for new heroes)

Comments

  • GReM3911GReM3911 Member Posts: 4
    edited December 2020

  • Lvernon15Lvernon15 Member Posts: 11,598 ★★★★★
    Why would you want to use the generic before the class?
  • GReM3911GReM3911 Member Posts: 4


  • GReM3911GReM3911 Member Posts: 4
    Lvernon15 said:

    Why would you want to use the generic before the class?

    i want to rank up Gwen, she's a hero 2017
  • yossyoss Member Posts: 34 ★
    I have the same issue and my generic 2017 gem will expire in 13 days.
    Can we get an answer for that?
  • SummonerNRSummonerNR Member, Guardian Posts: 12,810 Guardian
    edited December 2020
    @GReM3911 , @yoss, @GalacticBurrito ...
    Submit a Support Ticket to Kabam, and ask that they use the Rankup Gem that you want them to.
    They can do that from their Support System.

    Or they may ask you to use Rankup Gem yourself first, and then they can adjust your Inventory afterwards (?)

    (new Support link... “Submit a Request” is up at top)

    http://mcoc.kabamsupport.com/
  • SummonerNRSummonerNR Member, Guardian Posts: 12,810 Guardian
    also @grud9e , @Noob_Master69 ...

    Ask them specifically to help you accomplish what you want from their Server-side system.
    Instead of just asking “why” you can’t do it yourself in game (aka, comments in other threads).
    Although I do believe Kabam has mentioned they have plans on changing that process in game at some point in future (can’t recall where though).

    Support has helped other people in the past to be able to apply the desired Rankup Gem.
  • grud9egrud9e Member Posts: 85 ★
    Thanks.

    They should still just remove these requirements and have the option of which gem to use available.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, as some have mentioned, the Support Team can offer some help here. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".
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