Bugs for upgem
GReM3911
Member Posts: 4
Hello Kabam, I have big troble:
I have gray stones for increasing the rank of 2017 3-4, I want to use it; but I can’t because I have a rank up class stone 3-4.
How can I solve this problem (I want to leave the class stone for new heroes)
I have gray stones for increasing the rank of 2017 3-4, I want to use it; but I can’t because I have a rank up class stone 3-4.
How can I solve this problem (I want to leave the class stone for new heroes)
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Comments
Can we get an answer for that?
Submit a Support Ticket to Kabam, and ask that they use the Rankup Gem that you want them to.
They can do that from their Support System.
Or they may ask you to use Rankup Gem yourself first, and then they can adjust your Inventory afterwards (?)
(new Support link... “Submit a Request” is up at top)
http://mcoc.kabamsupport.com/
Ask them specifically to help you accomplish what you want from their Server-side system.
Instead of just asking “why” you can’t do it yourself in game (aka, comments in other threads).
Although I do believe Kabam has mentioned they have plans on changing that process in game at some point in future (can’t recall where though).
Support has helped other people in the past to be able to apply the desired Rankup Gem.
They should still just remove these requirements and have the option of which gem to use available.