Unable to get account creation date
Vibhor_Kaul_26
Member Posts: 9 ★
It seems that Kabam has created a list of hurdles to ensure that players suffer to the fullest. One of these is the fact that we cannot do [removed by Moderator] without telling Kabam support the date of our account creation. If this was so important, shouldn't it have been a part of our in-game profile? Or shouldn't there have been a way to recover it? I don't have emails from 5 years ago when I created the account. I didn't log in using Google Play untill July 2020. How the [removed by Moderator] am I supposed to retrieve my information? A gaming platform with millions of users has no system to address this. This just means that I can never approach Kabam for help.
Post edited by Kabam Porthos on
25
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Comments
The analogous problem to Kabam trying to prevent account hijacking with verification questions is what people have to do when they are the victims of identity theft and have to reestablish control of all of their financial accounts, online and offline. No one who has ever been through it would call this process "user-friendly."
There is also last purchase or first purchase date as well. If i never purchased anything from games there is no way i can recover or modify any details of my account despite using my linked/Authorized Email. Kabam feels hostile against people who tries to change anything about their account. If somebody requesting some change from their linked email address then it's already verified account, what else needed to verify the account? not even in-game name is required if somebody uses linked Email.
A while ago you had to name your lasts two purchages (real money), so when selling an account, people just bought two Peter Parker's Wallets, and named these. Now you have to name the two FIRST EVER bought items, which most people cannot remember (or figure out), which is a big obstacle that prevent for account selling...
Once we create our account in kabam with given credentials, stuck forever
To Forum developer : Use trim or clear empty html tags from string before storing to avoid extra white space at the end.
Between your “bad design” comments and your random string formatting advice, I’m starting to get some very strong high school to year two collegiate CompSci vibes.
Also, in the general case parsing for html oddities like the one you decided to abuse is non-trivial. Aggressively deleting them would also not give posters the ability to easily correct typos. Instead, most forums have the ability to bar specific users from using markup when they cannot be trusted to use them properly.
As has already been mentioned in this thread, you can usually get an idea of your account creation date by checking your Game Centre or Google Play Achievements and finding the date of the oldest achievement for MCoC. Alternatively, you could try searching your email history to find the earliest message that you received from Kabam. If that doesn't help, I recommend reaching back out to our Support Team for further assistance.
Unfortunately, we don't have direct access to in-game accounts here in the Forums. We're unable to review or assist with Support tickets and are limited in the scope of help we're able to provide for the account verification process.
If you would like to share feedback about the account verification process or have any improvement suggestions, I recommend sharing them directly with our Support Team by clicking HERE.