Freeze when using Energy Refill [Merged Threads]

nOuxnOux Member Posts: 522 ★★★
edited June 2022 in Bugs and Known Issues
After update when i move and run out of energy to move anymore screen goes dim and cant do anything about it except force close game and start again. Same if u trying to move when u dont have energy.

What’s missing is the screen with option to use energy refills, causing game to be locked up.
Post edited by Kabam Miike on
«1345678

Comments

  • Fit_Fun9329Fit_Fun9329 Member Posts: 2,086 ★★★★★
    Same
  • MrFullStopMrFullStop Member Posts: 150 ★★
    edited June 2022
    It's been like that for almost two months for me.
    This is how to trigger it:
    go to alliance quest, then use 'fight' menu to move you to fight screen without loading screen, click on energy, it will freeze the game (not really, it will just go dimmer, and you can't click anything although timers tick down)
    and the only way out of it is to restart the game.
    btw, if you click the home button instead of fight to trigger loading screen, you won't get the bug, it only happens if you moved from AQ to fight menu without loading time (that's what it used to be prior to update, post update might spread elsewhere)
  • RolandasRolandas Member Posts: 16 ★
    Same problem
  • BigManOnCampusBigManOnCampus Member Posts: 376 ★★★
    Drauglin said:

    Same I have to keep logging in and out

    same here .
  • Shakti4allShakti4all Member Posts: 120 ★
    Oh this is already an identified issue. And I was wondering if it's just me..

    Why not call off the war Kabam.. it's going to be a good decision.
  • CoppinCoppin Member Posts: 2,601 ★★★★★
    Shakti4all said:

    Oh this is already an identified issue. And I was wondering if it's just me..

    Why not call off the war Kabam.. it's going to be a good decision.

    Why would a freeze on use of energy refill affect war...
  • LBN1LBN1 Member Posts: 192 ★★
    Same issue when using energy refill, goes to a dark screen and have to close game and restart. On 35.1 update on Android.
  • GoofballanatotGoofballanatot Member Posts: 151 ★
    Same, but when I go to use a energy refill the button freezes and I have to close game and go back in and then I have the energy refill. This is not going to go well when the the new EQ starts.
  • ProducteProducte Member Posts: 74 ★
    Same here. Restarting constantly as I was trying to catch up on some quests. Extremely annoying.
  • НеАйсНеАйс Member Posts: 9 ★
    and what to do? extremely inconvenient to constantly reboot.
  • TimeGenesisTimeGenesis Member Posts: 732 ★★★
    Not sure if this works on everyone having the issue
    but for Android (mine is Galaxy S21 Ultra), clear the game cache and this bug will be removed. Works for me
  • Rambo111144Rambo111144 Member Posts: 12 ★
    Same issue, as well as getting extended connection symbol even though everything else on my WiFi is performing fine
  • SearmenisSearmenis Member Posts: 1,586 ★★★★★
    Is this part of the bug fixes for the awesome new input system, promised with the new update?
  • EtherionGodEtherionGod Member Posts: 270 ★★
    IPhone XR and having the same problem, it's super annoying.
  • Giz4459Giz4459 Member Posts: 6 ★
    Having the same issue myself. Any time I run out of energy my screen goes dim and I have to force close and reload.only started after the new update.
  • Tasty_Yum_YumsTasty_Yum_Yums Member Posts: 444 ★★★
    Kabam Miike said:

    Thank you for the reports. I've taken this to the team to investigate. We'll let you all know if there's any questions that can help us get to the root of the issue.

    Please tell the team to look into DPX weak rework as the source of the issues in game.
  • Nalak8Nalak8 Member Posts: 387 ★★★
    Same issue after update today. iPhone 12 Pro.
  • KbugiiKbugii Member Posts: 167 ★★
    I’ve had it happen several times on iPhone 13 max pro


  • serv71serv71 Member Posts: 18 ★
    same issue Here
  • serv71serv71 Member Posts: 18 ★
    On Android 12
  • serv71serv71 Member Posts: 18 ★
    TimeGenesis said:

    Not sure if this works on everyone having the issue
    but for Android (mine is Galaxy S21 Ultra), clear the game cache and this bug will be removed. Works for me

    Works also on my realme device, thanks you
  • serv71serv71 Member Posts: 18 ★
    in fact, just one time....
  • ZanerJayZanerJay Member Posts: 131 ★
    Super annoying bug when you run out of energy to move a tile and the use energy tab would pop up but instead screen blacks out and freezes anyone having this issue
  • Morpheus_123Morpheus_123 Member Posts: 792 ★★★
    This darkened out screen happens to me on lots of different parts of the game, not just energy refilling. I haven't filled out any sort of bug report, I generally put it down to connection/server issues, and as of yet it corrects itself on re-booting the game.

    Not ideal for someone in a hurry, or going for the time attack leaderboard etc.
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