**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

Kabam urgent response needed

Lee99Lee99 Posts: 94
edited March 2023 in Suggestions and Requests
I am not sure how to fix this issue but now I am seeing this on my account. I am not sure how to address this and don't want to go back to the source kabam tech support.

A month back bought units and was charged twice opened a ticket they gave refunds for 1 charge which is fine. I just didn't want to keep going through the hassle I leave the others as is.

Now this popped up on my account.

Kabam help. Don't understand what this means. I have over 900 units.



Post edited by Kabam Porthos on

Comments

  • Did you get a refund through the App Store before Kabam could issue the refund?
  • Lee99Lee99 Posts: 94

    Did you get a refund through the App Store before Kabam could issue the refund?

    No they issued the refund I didn't even checked I don't care anymore.


    Just checked and kabam refunded
  • Lee99 said:

    Did you get a refund through the App Store before Kabam could issue the refund?

    No they issued the refund I didn't even checked I don't care anymore.


    Just checked and kabam refunded
    Last I checked then this is supposed to only be for refunding through the store. If you did get it from them then def raise a ticket
  • PikoluPikolu Posts: 6,490 Guardian
    Raise a ticket to kabam support because no one on forums will be able to get you the help you need.
  • Lee99 said:

    Did you get a refund through the App Store before Kabam could issue the refund?

    No they issued the refund I didn't even checked I don't care anymore.


    Just checked and kabam refunded
    Are you sure it was Kabam that issued the refund ? Did one of the Kabam Support Ticket replies say that they were going to issue one of the refunds ?

    Or did you also ask Google/Apple for refund as well, and when you saw a refund was issued you just assumed it was generated by Kabam ?

    Also, sounds confusing, seems to say you will let the 2nd portion just stay as is (not ask further for refund of both) ?? Because sounds like you DID want to buy one (just charged twice), so why were you hoping both would be refunded (but would “live” with just one refund) ??
  • Hey @Lee99, we don't have direct access to in-game accounts here in the Forums, so we're unable to help with account-specific issues like this.

    You can find information HERE about our refund policy and how it can result in a negative balance of Contest Credits. However, if you require further assistance with this, I recommend reaching back out to our Support Team.
This discussion has been closed.