Kabam urgent response needed

Lee99Lee99 Member Posts: 97 ★
edited March 2023 in Suggestions and Requests
I am not sure how to fix this issue but now I am seeing this on my account. I am not sure how to address this and don't want to go back to the source kabam tech support.

A month back bought units and was charged twice opened a ticket they gave refunds for 1 charge which is fine. I just didn't want to keep going through the hassle I leave the others as is.

Now this popped up on my account.

Kabam help. Don't understand what this means. I have over 900 units.



Post edited by Kabam Porthos on

Comments

  • GinjabredMonstaGinjabredMonsta Member, Guardian Posts: 6,482 Guardian
    Did you get a refund through the App Store before Kabam could issue the refund?
  • Lee99Lee99 Member Posts: 97 ★
    GinjabredMonsta said:

    Did you get a refund through the App Store before Kabam could issue the refund?

    No they issued the refund I didn't even checked I don't care anymore.


    Just checked and kabam refunded
  • GinjabredMonstaGinjabredMonsta Member, Guardian Posts: 6,482 Guardian
    Lee99 said:

    GinjabredMonsta said:

    Did you get a refund through the App Store before Kabam could issue the refund?

    No they issued the refund I didn't even checked I don't care anymore.


    Just checked and kabam refunded
    Last I checked then this is supposed to only be for refunding through the store. If you did get it from them then def raise a ticket
  • PikoluPikolu Member, Guardian Posts: 7,980 Guardian
    Raise a ticket to kabam support because no one on forums will be able to get you the help you need.
  • SummonerNRSummonerNR Member, Guardian Posts: 13,160 Guardian
    Lee99 said:

    GinjabredMonsta said:

    Did you get a refund through the App Store before Kabam could issue the refund?

    No they issued the refund I didn't even checked I don't care anymore.


    Just checked and kabam refunded
    Are you sure it was Kabam that issued the refund ? Did one of the Kabam Support Ticket replies say that they were going to issue one of the refunds ?

    Or did you also ask Google/Apple for refund as well, and when you saw a refund was issued you just assumed it was generated by Kabam ?

    Also, sounds confusing, seems to say you will let the 2nd portion just stay as is (not ask further for refund of both) ?? Because sounds like you DID want to buy one (just charged twice), so why were you hoping both would be refunded (but would “live” with just one refund) ??
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Lee99, we don't have direct access to in-game accounts here in the Forums, so we're unable to help with account-specific issues like this.

    You can find information HERE about our refund policy and how it can result in a negative balance of Contest Credits. However, if you require further assistance with this, I recommend reaching back out to our Support Team.
This discussion has been closed.