Best Of

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Wheel of Fate has been out for less than 1 week. At this time, there are no plans to update Wheel of Fate.
There are going to be times when certain content isn't widely loved by the entire Community.
It has been received very well from the group of players that I expected to enjoy it.

This is incredibly insulting.

Niche content for a select group of players is absurd when you have a player base as wide as Kabam does.

I’m saying this as a player that did that horrific content 100%, simply because I had resources burning. That whole experience was trash, the rewards for it sucked. Complete miss by the team and their response was even more off. They are virtually saying, we look at stats and gather feedback from a select group of players, outside of that everyone can pound sand.

Great customer service. Smh

I don’t know how you can respond to a comment saying that we look for feedback from all players in all sorts of places, and say it’s insulting we only gather feedback from a “select group of people.”

There are players who enjoy restrictive, difficult, and painful content that challenges both their roster width and their skill set.

That may not be the majority of the members of the forums, but those players exist - and occasionally, content needs to be designed in that style for them as well. This content is always optional, and not put into the Story mode, or any other piece of content that will make or break a player’s progression if they ignore it.

Check my acct and spend history. I am your audience. Your response dodged around major points here. If you are going to make ‘hard’ content that challenges both roster and skill set do so in a fashion that 1. Rewarding enough today as it will be in at least 6 months from now (aka guaranteed 4th deals make the rewards from WOF look even more obsolete). 2. Allow skilled players with small rosters attempt the content at there own peril with lower rarities.

As far as your remark about a select group of players you brought that on yourself by saying ‘it’s been well received by the group of players I expected to enjoy it’. In saying that you’ve more or less publicly said we’ve built this content for a select consumer base not the entire community. This would have less lashback if numbers 1 & 2 above were honored. Also I’d like to add that if you don’t think the whole player base doesn’t want to attempt new content you are very out of touch. It’s like saying AW / AQ wasn’t meant to be fully explored by everyone- which was an argument kabam made way back when after launching team based content at a difficultly that was out of touch at the time.

Again I’ve done the content 100%. It wasn’t worth the time or effort even in the slightest degree.

If you can’t see the flaws in your argument your misguided and have no business addressing a public forum.

The game is in a COMPLETELY different spot than it was 7 years ago when those blatantly incorrect comments were made about AW & AQ.

Let me address your two points.

1 - We can’t keep pushing the boundaries of rewards with each piece of content we roll out. Endgame content used to be released very sparingly. In today’s day, we try to release different pieces of content for all different groups of the playerbase much more frequently.

2 - One of the main design philosophies of WOF was to stretch your 7 Star Roster. You may not like that design, that is 100000% okay and completely understandable - but allowing lower rarities in the quest would go against the design of the quest.

Not one time did I say the whole Community does not want to attempt all new content. I encourage every single player to try everything we release! Lots of time goes into our content, and I want everyone to give it their best.

I said that not every piece of content is going to be universally received well - but that doesn’t mean that content doesn’t have its place in the Contest.
Wheel of Fate didn’t stop the production of Act 9, or PvP updates, or any other feature in the game.

I'm so confused by the prices. Considering that it's just a bunch of emotes and an Incursions crystal, it at least doesn't matter too much in the grand scheme of things. But like...what's the thinking here? An Odin gives you 700 Loyalty and an emote costs 12K, so that's almost 20 Odins. Even as someone who has occasionally bought an Odin here and there during a sale, there's no chance I'm ever going to reach those kinds of numbers. I mean, if I bought an Odin at every sale during the year, it would still take me maybe five years to even get an emote. That just seems crazy to me.

And that's just thinking of buying the highest-priced stuff. I thought that this would be a way for lower-spenders to maybe earn something if we bought stuff continuously throughout the year - let's say the Sigil every month, or platinum passes - but I would have to buy 69 platinum passes to get an emote. The Sigil doesn't even seem to state any Loyalty gains so I don't know if that even counts at all.

I don't know, I'm just so confused by this.

The only thing I can think is that the webstore will offer loyalty point bonuses on July 4–otherwise, this makes little sense because the value appears to be wildly disproportionate to the “cost.”

If there isn’t a multiplier effect on the new loyalty webstore currency for July 4 deals, my broader question is why devote resources to this kind of change at all? Are there not other things in game that could be addressed, updated or debugged in lieu of creating an exclusive and low value webstore currency?

Dr. Zola

Don’t ask intelligent questions
They’ll come at you saying “different teams”

Last week I wrote Game Support because I miss a 7 star champion I got on a Basic Crystal Pool (a Count Nefaria btw ) during the Game Outage on 06/12. They sent me this answer... According to this I am not getting my champion back. So at least, when is this "compensation" going to happen?

Hey there! In your original message to support did you describe the incident with the 7 star specifically or just ask about the game outage? Ive been told support should be able to help you with things missing because of the outage. That said, its possible there may not be a record of it and without something like a screenshot it may not be possible, but either way support should be able to speak to your specific situation.

I told them specifically the champion I was missing but they told me what shows on the message... They are unable to provide it. And no, I didn't take a screenshot of that moment, I just assumed that reseting the game was the way to go, like other times before, and that the champion would be there...But no. That is why I am really confused.

Game outages do not generally cost players anything. The recent outage was special because it was Google itself that went down in a widespread way. Because of that, it is possible that the game itself has no record of you pulling that champ, because the systems that would have those records themselves were not working at that time. If that's the case, Kabam would have no way to easily verify you lost something, and would need some sort of evidence on the player's part to validate compensation.

That said, it might be possible for support to at least know you lost something, if not what that something was, and return it. In theory support could compare your account inventory before and after the outage, and see you're missing a crystal. However, this would take time, because they would have to verify that a) you did not pull a new champ (easy), b) you did not pull a dup (harder, you'd have to verify all sig levels were the same, and c) you did not pull a max sig champ (less harder, you'd have to verify all max sig crystal counts are the same). Normal support may not be in a position to do all of that.

PM me your support ticket number, and I'll see if I can get someone to look.