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Man, forum people can’t wait for confirmation before letting your nasty personalities out. Nice.

We’ll see what the game team says about this tomorrow. Good luck OP

There’s really nothing to say in this case. As the ticket states, two different parties were able to give complete account verification information. When that happens, policy states the account should be considered compromised, and thus closed.

Complete account verification is, as many people who have lost control of their account will attest to, not something a “hacker” can glean from the game account itself, because not even the account owner can retrieve that information from the game account itself. This is by design.. The questions that must be answered are (last i checked):

Date of account creation
Geographic location of the device at account creation
Original account in-game name
Kabam ID (if created and associated) or email associated with game account
First two purchases from in-game store, if any

If two different people possess all of this information, then by policy it is impossible for customer service to validate who the original owner is. They aren’t allowed to make up their own criteria, which is why they can’t negotiate with the dueling players to see who has more information. Things like screenshots or videos can be faked, and they can also be acquired (since people often post that stuff). Customer support cannot decide, on their own, that yes, only the account owner could have that screen shot of that war.

The only way for a “hacker” to somehow gain access to all of the account verification information is to hack the player’s email and Apple/Google accounts. And if a hacker did that to someone, they would not be spending tons of time here trying to regain access to the game account. Or at least they shouldn’t, because they have much bigger problems. Like full scale identity theft problems.

Also, as any security professional will tell you, there’s no such thing as stealing “a” password. When someone compromises the security of a system, if they get anyone’s passwords, they get everyone’s passwords. Stealing one guy’s password is Hollywood fiction. If someone has your password and no one else’s, you gave it to them.

Or literally everyone has super strong passwords and yours is the name of your cat and that’s the only one they’ve cracked so far.

Hasibullahfida is your previous forum account?

https://forums.playcontestofchampions.com/en/profile/discussions/Hasibullahfida

In September,21 you asked about to change password.

It was you or the other guy?

From what I could tell just from these posts (not any data from Kabam itself), is that LimeJuice (here) yes, used to be Halibul… forum account, which they had been posting as for years.
Person who stole (acquired, or however, etc), this person's actual Microsoft email login/password (which might have been same used for game), so was also able to then login to that game account and forum acct using same info.

So that other person started using that Halibul.. forum account just this month (as login was probably same) starting with those (“how do I change email / password” posts up here).
Definite change in writing/post style starting with this month.
Prior to that, that forum account posts were likely indeed this “LimeJuice” original poster here (who couldn’t get at their Halibul.. forum account anymore, or game acct too, after the “breach”).

Wonder if Kabam has disabled the Halibul.. forum account now too (that person hadn’t been back since Kabam responded in one of them).