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This happened to me too, I sent a ticket and they said they couldn't help me. I do believe there is a bug with this new update, I couldn't play bgs normally the day the update happened and the game froze when opening the gold ticket at the lower right part of the screen. And btw no, I haven't cheated, I would not throw my ftp veteran account to the trash.

It has nothing to do with whether you cheated or not. I this ban comes from he source you downloaded the game. If you got your APK file from anywhere other than Google Play or Apple stores then that's the reason you got banned.

I got it from google play, and updated it from google play.

Did you use a dual clone?

This happened to me too, I sent a ticket and they said they couldn't help me. I do believe there is a bug with this new update, I couldn't play bgs normally the day the update happened and the game froze when opening the gold ticket at the lower right part of the screen. And btw no, I haven't cheated, I would not throw my ftp veteran account to the trash.

It has nothing to do with whether you cheated or not. I this ban comes from he source you downloaded the game. If you got your APK file from anywhere other than Google Play or Apple stores then that's the reason you got banned.

I got it from google play, and updated it from google play.

Is google play installed on your phone?

There are too much people that say the same thing. Maybe there is really a bug with this anti cheat system?

Every time there is a large ban wave we get a burst of these. It doesn't mean there's anything wrong with the system; we had a similar burst after the first bunch of Necropolis related bans went out.

Without knowing precisely how they are detecting and banning the latest stuff I can't vouch for its accuracy, however, I can say the overwhelming trend is for Kabam to be spot on with bans outside of a couple of very narrow corner cases in recent years. So narrow in fact I can count them on one hand.

Can you shed any light on this part of the announcement? " Another couple thousand accounts have received warnings for potential infractions, and if you received this warning know that your account will have more scrutiny on it moving forward. If you are in fact using an illegitimate client, now is the time to stop."
There is a gray area where Kabam can't tell if someone is cheating or not?

I don't know but I can guess. The announcement essentially says they have deployed new ways to detect modded game clients. If I had to guess, I suspect anyone found using a modded game client and has actually been detected exhibiting remotely sus behavior (i.e. cheated in any way) has probably been banned. Anyone detected using a modded or otherwise unauthorized game client that hasn't actually been detected cheating with it yet has been given warnings and put on a watch list.

This is a guess. I have no direct knowledge of the details of this particular announced ban wave.

Why show any mercy at all? Maybe Kabam decided there might be a lot of players who for whatever reason are using side loaded clients but may not realize these side loaded clients are not just coming from an unauthorized site but also have been modded. There have been a few instances like that recently where players have been discovered running copies of the game from unauthorized download sites. Maybe they want to cut those guys some slack if they were just complete idiots and not actual cheaters.

Make no mistake: if you are downloading this game from an unauthorized source and have no way to absolutely verify the provenance of it, you are a complete idiot. Anyone who does that deserves to have their game account vaporized, and is explicitly stated grounds for doing so. Any warning they get is a gift.

I updated the game on the Google Play Store as I always have.

and you are the complete idiot, moron

My account is suspended for "use of third party software" i have never cheated nor will i ever cheat in a video game ive spent so much time and effort in this game and i just purchased the monthly system my account name is avobdavo plz unban me i did nothing.

And what do you expect random forum users to do about that?

Nothing i was just hoping either kabam devs would see it or to see if anyone else was having the same issue and knew what to do i just wanted to play some of the daily quests during my ten min break at work and am feeling bummed out that i was banned out of nowhere for no clear reason and i wont be able to play the game ive spent the last few years playing

Answer this question honestly, where did you download the game from?

I downloaded it from the google play store. I had broken my phone a little while back and got a new one and everything from my old phone was downloaded to my new one without any manual interaction is it possible that could have caused it?

That's not a thing. Apps don't just appear on a new phone. The only way to do it is if you use an app to transfer apps and information from old to new. Otherwise without physically downloading them, they just don't appear.