Can't login to the game after update

Yo, what the hell? When I try to start the game after the update such communicate appears and game crushes out. Running Samsung S9+.

Comments

cagedweller

Same issue. Still not fixed.

Samsung Galaxy S21 FE 5G

Android Version 12

Spawnss

I still can't log in Aug 4th 5:17 pm 2022

Spawnss

Is this going to be fixed and are we going to get our calender rewards and anything missed I haven't been able to log in for 2 days

TragiC_X

Almost 2 days now can’t play.. missing daily cards/rewards. Becoming a bit silly

Justiced

Still not working.

Justiced

Rebellious45_

Yep still not working. Hopefully daily calender will be given out.

Also i do run a couple accounts. All worked but 1. So now because of default account login to any at all. So i dont see it as a device problem, or none would have worked.

dsdinos

Still not fixed I still can’t login using my mobile (iPhone 12 and IOS 15.5) on the updated version. Although I am now using my ipad, which is on the old version (Valkyrie version) to play now. So I’m playing with none of the new quests or side quest nor have been getting any of the new rewards.

Hades45

The game worked for me

Drekakn

There were a few of us who couldn’t update the game, so we couldn’t do quests or see the side quest calendar. Are we included in this?

Hades45

They didn't give me the war prizes, but I don't know if it was for the same reason

KINGAVENGER954444444

Still not fixed... I'm really frustrated 😑😑

SummonerNR

** Hotfix v36.1.1 releasing LATER THIS WEEK.
This release contains a fix for an issue that is preventing some players from being able to login to the game.

ImperatorStr

I’m on iPhone 11 IOS 15.6 and after updating to v36.1.1 I cannot login now.

EDIT: It is working on my iPad 3rd gen OS 15.6 but I have not updated to v36.1.1 on this.

FrankWhite

@Kabam Miike @Kabam Jax Any updates about the Compensation ? At least for the Daily login rewards/purchased Daily Cards ?

AbraxasBelthaz

Compensation though? It was promised and it's been weeks.

FrankWhite

@Kabam Miike @Kabam Jax Still nothing ? It have been 5 weeks

Mirac1e

Coppin

...u cant still login? That was fixed 5 weeks ago

Mirac1e

This happened today, I updated the game and this happened

Mirac1e

I am having this issue after today's update, should I provide my account details

Kabam Jax

If you're having issues logging in after yesterday's update, it is likely unrelated to the contents of this thread. I would recommend filing a support ticket. In-game, click the gear icon, then support. They will have access to your account details and can likely provide more insight.

FrankWhite

I‘m talking about our compensation. I missed a day of the Paragon daily card I've purchased back then

VintageBullet

I also can't get in after the update with the same error. I'd love to file an in game ticket but I can't get that far.

Mirac1e

I'm not even able to get past the login screen

theWatcher4

It's been more than 10 hours. I'm getting infinity loading screen. Can't login to the game...

@kabam Jax

Android 12. Device - ASUS ROG 3
Network - wifi, KT Mobile.

Please help. It's AQ + AW day.

Mirac1e

Atleast you are getting that, I am getting some ms_id_ui_ok error from yesterday..
Please help kabam Jax

Kabam Jax

Yep, that makes sense. If you can't log in you can't access the in-game support; that's my bad.

Follow this link and submit a support request externally. We'll also have a hotfix coming soon to hopefully resolve this.

unknown

This content has been removed.

World Eater

With all due respect how can someone use the in-game gear icon to contact support if they can’t get into the game?

Is there a link I can provide an alliance mate who can’t get in game to contact support ??

Edit:
My apologies; i see your post above with a link. Thank you