Okay, we need to set something straight here. There's been some mistakes in communication so I want to clarify:
The date change for Act 8.1 happened MONTHS ago. This was not a recent decision, so the content is not ready to go out at this time, and was not meant to.
The Script for Inside the Contest was incorrect and based on old information. It was definitely our fault for not catching it, but we are not able to change the date this quickly. We didn't realise the date was wrong until we started seeing the information floating around the Community, which was waaaaay later than we would have liked to.
The conversation about expiring items is a legitimate one, but the conversation about 8.1 vs Battlegrounds is not. We aren't going to take BGs down, and we unfortunately can't move to get 8.1 up with such short notice.
Jax has posted info above for those that purchased Unit offers, and we will have discussions for those that had resources from other areas as well.
When this decision was made months ago, then this whole communication is even worse, Sorry
Okay, we need to set something straight here. There's been some mistakes in communication so I want to clarify:
The date change for Act 8.1 happened MONTHS ago. This was not a recent decision, so the content is not ready to go out at this time, and was not meant to.
The Script for Inside the Contest was incorrect and based on old information. It was definitely our fault for not catching it, but we are not able to change the date this quickly. We didn't realise the date was wrong until we started seeing the information floating around the Community, which was waaaaay later than we would have liked to.
The conversation about expiring items is a legitimate one, but the conversation about 8.1 vs Battlegrounds is not. We aren't going to take BGs down, and we unfortunately can't move to get 8.1 up with such short notice.
Jax has posted info above for those that purchased Unit offers, and we will have discussions for those that had resources from other areas as well.
This can all be well and true, but why are the community expected to pay for the company's shortcomings? This leaves people with no faith whatsoever as anything can be changed willy-nilly and render people's time and money spent useless.
If you have purchased unit deals in anticipation of the September 14th date and have not used the items, please contact support and they will likely be able to help refund your purchase. (Ingame: Gear Icon -> Support)
To clarify, when we say we want to "give breathing room" between major releases, it's not giving summoners time between modes. It's to enable the game team to give their full attention to each game mode and to problem solve any major issues that creep up.
As we've stated before, releasing multiple major pieces of content at the same time can cause instability in the build and we want to make sure both game modes release without major
If we can get a refund it's great. but many people, myself included, bought the 1k deal to prepare for 8.1. The problem is that this deal is temporary, and we've all already finished the EQ. So how can we purchase this deal again when 8.1 is released?
Okay, we need to set something straight here. There's been some mistakes in communication so I want to clarify:
The date change for Act 8.1 happened MONTHS ago. This was not a recent decision, so the content is not ready to go out at this time, and was not meant to.
The Script for Inside the Contest was incorrect and based on old information. It was definitely our fault for not catching it, but we are not able to change the date this quickly. We didn't realise the date was wrong until we started seeing the information floating around the Community, which was waaaaay later than we would have liked to.
The conversation about expiring items is a legitimate one, but the conversation about 8.1 vs Battlegrounds is not. We aren't going to take BGs down, and we unfortunately can't move to get 8.1 up with such short notice.
Jax has posted info above for those that purchased Unit offers, and we will have discussions for those that had resources from other areas as well.
Please explain why this was not put into the original post about the correction? The information would have been recieved quite differently. I am not saying your are lying or making this up. But you must realise the post seems made up so you can explain it in a way that would save face? Again. I am not saying this isn`t the truth. I am just very confused why this explanation was not used in the post about the correction.
We need clarification asap on how our grinded/ saved up resources are going to be returned to us so we don’t lose them a little compensation package will not suffice we are talking a considerable amount of revives and energy refills. I also can not understand how you release an official video announcing the release of act 8 have a post in the forum and only realise it won’t happen less than 48 hours prior to release
The date change for Act 8.1 happened MONTHS ago. This was not a recent decision, so the content is not ready to go out at this time, and was not meant to.
The Script for Inside the Contest was incorrect and based on old information.
How does this large of an oversight go completely unnoticed until this point? Is your QA department hiring?
Seems like there should be a trade-in store style way to do this to effectively reset the timer but I can’t quite figure it out.
That would work, 1 L1 revive gets you 1 L1 revive
I don’t think it would. When you trade one, you make a space in your inventory that’s immediately filled by the one you trade for.
You're right. I know we're just getting complicated now, but maybe we could trade the items in for a token/voucher that would be good to spend back on the same item. Then we could clear our inventory, claim from the stash, then repurchase the items.
Tons of resources gonna waste. I’m grinding like hell for a week. Nobody will compensate, stash won’t get increased, I’m basically rekt and need yo grind for another week. Thank you.
Please explain why this was not put into the original post about the correction? The information would have been recieved quite differently. I am not saying your are lying or making this up. But you must realise the post seems made up so you can explain it in a way that would save face? Again. I am not saying this isn`t the truth. I am just very confused why this explanation was not used in the post about the correction.
I wanted to address this, for full transparency:
I mis-spoke and put out a message without fully understanding the contributing factors at play. I should have further corroborated the cause at the root of this situation before saying anything. I prioritized timeliness over caution and accuracy and I put my foot in my mouth as a result.
Tons of resources gonna waste. I’m grinding like hell for a week. Nobody will compensate, stash won’t get increased, I’m basically rekt and need yo grind for another week. Thank you.
Kabam is still exploring to fix this, so don’t give up hope yet
lol i havent even finished Act 7 yet so this doesnt affect me at all, but seriouslly this is a major slap in the face and i feel for these guys, i d be very pissed too
Guess we learned not to rush into content the very second it drops.. as kabam can be unpredictable
Tons of resources gonna waste. I’m grinding like hell for a week. Nobody will compensate, stash won’t get increased, I’m basically rekt and need yo grind for another week. Thank you.
Ditto. I hope they make this right. We can wait another week, but our hard earned resources, spent time, units (cav exploration deal), cannot.
Tons of resources gonna waste. I’m grinding like hell for a week. Nobody will compensate, stash won’t get increased, I’m basically rekt and need yo grind for another week. Thank you.
Kabam is still exploring to fix this, so don’t give up hope yet
The fact that it's KABAM exploring this issue is what is making most of us give up hope in the first place.
Please explain why this was not put into the original post about the correction? The information would have been recieved quite differently. I am not saying your are lying or making this up. But you must realise the post seems made up so you can explain it in a way that would save face? Again. I am not saying this isn`t the truth. I am just very confused why this explanation was not used in the post about the correction.
I wanted to address this, for full transparency:
I mis-spoke and put out a message without fully understanding the contributing factors at play. I should have further corroborated the cause at the root of this situation before saying anything. I prioritized timeliness over caution and accuracy and I put my foot in my mouth as a result.
I apologize for exacerbating this issue.
I was not refering to your first reaction on this post. But on the announcement post. But thank you for your answer. I am looking into thinks I can do to get Paragon when I wanted to. Which completion of 8.1 would have gotten me, right in time to get an extra milestone in EOP. Was quite dissapointed. I am lucky enough most of my purchased items only expire 4 hours after 8.1 is released. So I am prepping up for a hard push I guess
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Tons of resources gonna waste. I’m grinding like hell for a week. Nobody will compensate, stash won’t get increased, I’m basically rekt and need yo grind for another week. Thank you.
I mis-spoke and put out a message without fully understanding the contributing factors at play. I should have further corroborated the cause at the root of this situation before saying anything. I prioritized timeliness over caution and accuracy and I put my foot in my mouth as a result.
I apologize for exacerbating this issue.
Guess we learned not to rush into content the very second it drops.. as kabam can be unpredictable
Was quite dissapointed. I am lucky enough most of my purchased items only expire 4 hours after 8.1 is released. So I am prepping up for a hard push I guess