lack of accountability from kabam

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Comments

  • Lost____oneLost____one Member Posts: 20
    Now we all know the spending level that is a whale in kabams eyes.

    It it the qualification of the super double secret 10 unit offer.

    What does kabam call these players that spent but not to the level of the chosen.
  • BuddzBuddz Member Posts: 36
    When can we expect Kabam’s official feedback to the banquet ?
  • BendyBendy Member Posts: 7,864 ★★★★★
    Buddz said:

    When can we expect Kabam’s official feedback to the banquet ?

    Most likely later today
  • Nameless_IWNameless_IW Member Posts: 1,115 ★★★★
    I have a question for you all.

    Knowing what we know from CW and the Banquet from 2024. Which one had better rewards overall??????
  • Bugmat78Bugmat78 Member Posts: 2,438 ★★★★★



    I hope you guys analyse thoroughly not just the data from the event, but the huge backlash, it's been 8 years since i'm playing this game and i have never seen a banquet event being so criticized

    We have pretty good analytics tools for the forums and Discord now, so yes that's part of what I'm waiting to see. I have some suspicions about what is going on but I don't know for sure until I can see the report.
    With all due respect it sounds like you're trying to be overly reliant on quantitative data rather than qualitative. A truly mixed methods approach works best. (and yes I am also a quant person myself).
    Great point. We need some key interviews to go along with that quantitative data from across teh whole spectrum of players (whales to willows).
  • DeaconDeacon Member Posts: 4,303 ★★★★★
    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat
  • BringPopcornBringPopcorn Member Posts: 6,269 ★★★★★
    edited January 6
    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
  • DeaconDeacon Member Posts: 4,303 ★★★★★

    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
    let's get this out of the way. i am nowhere near a Kabam apologist. But I don't think (and this goes across all gaming platforms in their respective communities) ... i don't think the majority of people understand how businesses work especially gaming industry companies.

    these are REAL people who do REAL things outside of the "job". so they're not available at every moment to address issues and issues of this nature that requires a great amount of company eyes isn't something you rush out. You have to (and we have to) consider ourselves lucky to have the amount of community engagement that we do.

    i've seen HORRIBLE engagement from game companies and I can assure you that Kabam is not even close to being horrible. they communicate .. and they do it a LOT. it may not be liked, at a time you want or convenient but they do communicate.

    and there are bosses that you have never heard from nor will ever see that these guys and girls have to report to, communicate with, get the blessing from before they do any kind of communication.

    what I'll suggest though is for everyone to remember .. mate it's just a game. in the grand scheme of things it's just a game. it can't be that serious of an issue in life to uproar over a game. it just can't be. Kabam isn't hiding from us because we're no one to hide from. they have a vested interest to communicate plans and they do so rest assured it WILL come but that time is only known to the powers that be.

    Give it time ... but try not to stress about a game. Play it until word comes.
  • DemonzfyreDemonzfyre Member Posts: 22,517 ★★★★★

    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
    So....you really think someone running data for discord and forums are the same ones tasked fixing bugs? I thought you were smarter than that.
  • Bugmat78Bugmat78 Member Posts: 2,438 ★★★★★

    Now we all know the spending level that is a whale in kabams eyes.

    It it the qualification of the super double secret 10 unit offer.

    What does kabam call these players that spent but not to the level of the chosen.

    Dolphins, porpoises, seals and walruses.
  • DemonzfyreDemonzfyre Member Posts: 22,517 ★★★★★
    edited January 6

    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
    So....you really think someone running data for discord and forums are the same ones tasked fixing bugs? I thought you were smarter than that.
    Did I say fix or did I say address? If I said fix you are right, I meant address, If I said address you are not as smart as you thought you were.
    They have addressed it. The fix is coming in February. Mike addressed it in two different posts. Crashed reported the bug when people found it out last month.

    There's 2 people tasked with communication, Dave and Mike. Pinwheel is a mod but can communicate. Crashed is a dev who comes here and helps.

    None of those people are part of the data teams that Crashed talked about. Those are data analysts behind the scenes.

    How many times would you like them to address is after addressing it already?

    In the context yon provided, "address" isn't clear and cut the way you intended it. "Addressing the communication" is what you are looking to say. It can be taken a few ways.
  • DemonzfyreDemonzfyre Member Posts: 22,517 ★★★★★

    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
    So....you really think someone running data for discord and forums are the same ones tasked fixing bugs? I thought you were smarter than that.
    Did I say fix or did I say address? If I said fix you are right, I meant address, If I said address you are not as smart as you thought you were.
    They have addressed it. The fix is coming in February. Mike addressed it in two different posts. Crashed reported the bug when people found it out last month.

    There's 2 people tasked with communication, Dave and Mike. Pinwheel is a mod but can communicate. Crashed is a dev who comes here and helps.

    None of those people are part of the data teams that Crashed talked about. Those are data analysts behind the scenes.

    How many times would you like them to address is after addressing it already?
    Mike?...oh you mean KarateMike, or Rex or Osarus...sorry hard to keep up.
    Ok smarty pants, I will end this here, The VFX issue is still ongoing, they tried a patch and it didnt work.
    They cancelled a war during a season over testing it and messed up war rankings. They let a whole season without any fixes and a new one is about to start.
    You know the difference between yo and I?.. When I am wrong I am not embarrassed to admit it....
    I never said fix, now you are trying to excuse your mistake by trying to tell me I don't know their roles? L O L
    They have not tried to fix Spiral.
  • DemonzfyreDemonzfyre Member Posts: 22,517 ★★★★★

    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
    So....you really think someone running data for discord and forums are the same ones tasked fixing bugs? I thought you were smarter than that.
    Did I say fix or did I say address? If I said fix you are right, I meant address, If I said address you are not as smart as you thought you were.
    They have addressed it. The fix is coming in February. Mike addressed it in two different posts. Crashed reported the bug when people found it out last month.

    There's 2 people tasked with communication, Dave and Mike. Pinwheel is a mod but can communicate. Crashed is a dev who comes here and helps.

    None of those people are part of the data teams that Crashed talked about. Those are data analysts behind the scenes.

    How many times would you like them to address is after addressing it already?
    Mike?...oh you mean KarateMike, or Rex or Osarus...sorry hard to keep up.
    Ok smarty pants, I will end this here, The VFX issue is still ongoing, they tried a patch and it didnt work.
    They cancelled a war during a season over testing it and messed up war rankings. They let a whole season without any fixes and a new one is about to start.
    You know the difference between yo and I?.. When I am wrong I am not embarrassed to admit it....
    I never said fix, now you are trying to excuse your mistake by trying to tell me I don't know their roles? L O L
    They have not tried to fix Spiral.
    And you are not as smart as you think you are.
    Mike literally commented on a thread saying they couldn't get the fix done in time for Spiral, and it would be in the February build.
  • DNA3000DNA3000 Member, Guardian Posts: 20,025 Guardian
    Slig said:

    Regardless of one’s view on the value of banquet this year, I would like to see some acknowledgement of the fact that dropping the biggest event of the year in the eve of holidays and vacations is a bad idea and they won’t do it in the future. Christmas and NYears doesn’t sneak up on you - it’s the same days every year.

    Given the history of new events being bugged, it would be nice to see them strive to not release them right before everyone disappears for days/weeks whether it is holidays or just a weekend (starting events on a Friday is also a very bad idea).

    Given that the banquet is not just historically connected to the holidays but also probably revenue-linked to the Cyber sales, this seems to be extremely unlikely to happen.
  • SligSlig Member Posts: 408 ★★★
    DNA3000 said:

    Slig said:

    Regardless of one’s view on the value of banquet this year, I would like to see some acknowledgement of the fact that dropping the biggest event of the year in the eve of holidays and vacations is a bad idea and they won’t do it in the future. Christmas and NYears doesn’t sneak up on you - it’s the same days every year.

    Given the history of new events being bugged, it would be nice to see them strive to not release them right before everyone disappears for days/weeks whether it is holidays or just a weekend (starting events on a Friday is also a very bad idea).

    Given that the banquet is not just historically connected to the holidays but also probably revenue-linked to the Cyber sales, this seems to be extremely unlikely to happen.
    Why? I’m not saying to move it significantly. Just move it to the Monday the week before Christmas so they have time to address issues that will inevitably pop up.
  • Darkness275Darkness275 Member Posts: 879 ★★★★
    I don't want Kabam employees to have to deal with this right before their holidays.
  • DNA3000DNA3000 Member, Guardian Posts: 20,025 Guardian
    Slig said:

    DNA3000 said:

    Slig said:

    Regardless of one’s view on the value of banquet this year, I would like to see some acknowledgement of the fact that dropping the biggest event of the year in the eve of holidays and vacations is a bad idea and they won’t do it in the future. Christmas and NYears doesn’t sneak up on you - it’s the same days every year.

    Given the history of new events being bugged, it would be nice to see them strive to not release them right before everyone disappears for days/weeks whether it is holidays or just a weekend (starting events on a Friday is also a very bad idea).

    Given that the banquet is not just historically connected to the holidays but also probably revenue-linked to the Cyber sales, this seems to be extremely unlikely to happen.
    Why? I’m not saying to move it significantly. Just move it to the Monday the week before Christmas so they have time to address issues that will inevitably pop up.
    First let's examine that timeline. The banquet event started on the 20th of December, which was Friday. This was followed by the holiday sales on Monday the 23rd, three days later. Those lasted for a week, through Christmas and to near the end of the event, and then recycled to extend to the end of the event on January 3.

    You're proposing to hypothetically start on Monday the 16th. That would mean the holiday sales timed to start around Christmas either start a whole week after the banquet event starts, which seems problematic, or get advanced to a similar offset, meaning starting on or around Thursday the 19th, almost a full week before Christmas, which also seems less than ideal.

    This timeline also places the start of the event in the middle of the end of year scramble, when the studio is trying to wrap things up before everyone goes on vacation. It isn't a quiet time where everyone is sitting around available to do on-the-fly content changes. Not exactly ideal.

    Second, what sort of problems do you think came up during this banquet that a change in schedule would have allowed them to fix? What does all that buy us? What actual bugs were there in the event? Not things people were not happy with, but actual bugs?

    I know there were a lot of players saying that the devs couldn't change the event too much because people were not in the office, but that's not actually the reason, or at least it wasn't the only reason. The real reason is the devs are not going to touch a gigantic spending event like this unless there is some catastrophic issue with it that makes it unable to run. They are not going to take a chance tweaking things just for the sake of tweaking things because some players are complaining and take a chance on creating a problem that breaks the event while the largest amount of concentrated spending is happening. To be blunt, it isn't worth it. Unless the devs either saw spending halt or saw players prevented from spending due to a bug, they were not going to muck with the event beyond very superficial and risk-free changes.

    Changing the schedule doesn't change that imperative, nor does it really open up resources to make changes to the event even if the devs were of a mind to do so.
  • startropicsstartropics Member Posts: 1,054 ★★★★
    Deacon said:

    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
    let's get this out of the way. i am nowhere near a Kabam apologist. But I don't think (and this goes across all gaming platforms in their respective communities) ... i don't think the majority of people understand how businesses work especially gaming industry companies.

    these are REAL people who do REAL things outside of the "job". so they're not available at every moment to address issues and issues of this nature that requires a great amount of company eyes isn't something you rush out. You have to (and we have to) consider ourselves lucky to have the amount of community engagement that we do.

    i've seen HORRIBLE engagement from game companies and I can assure you that Kabam is not even close to being horrible. they communicate .. and they do it a LOT. it may not be liked, at a time you want or convenient but they do communicate.

    and there are bosses that you have never heard from nor will ever see that these guys and girls have to report to, communicate with, get the blessing from before they do any kind of communication.

    what I'll suggest though is for everyone to remember .. mate it's just a game. in the grand scheme of things it's just a game. it can't be that serious of an issue in life to uproar over a game. it just can't be. Kabam isn't hiding from us because we're no one to hide from. they have a vested interest to communicate plans and they do so rest assured it WILL come but that time is only known to the powers that be.

    Give it time ... but try not to stress about a game. Play it until word comes.
    they want a struggle session.



    an apology is meaningless to them and all the juicy milestones in the world and the insanely good christmas gift wasn't enough. somehow in topsy turvy land the banquet robbed them of their dignity and turned them into fools and they want blood.

    these are the same people who wanted to riot over the release of absman and gave 1200+ middle fingers to dave's announcement on discord. totally reasonable people.
  • Champ_197Champ_197 Member Posts: 33 ★★

    Deacon said:

    Deacon said:

    i admit it never dawned on me how scary summoners are and that sharing news with them intimidates most people. a lot to be feared for sure.

    *sarcasm has left the chat

    Scary enough to create Live ops teams, forum analysis and discord tools, instead of addressing simple things like Spiral's sp1 bug or the constant VFX issues.
    The best offense is a good defense, and they are creating the likes of Skynet apparently.
    let's get this out of the way. i am nowhere near a Kabam apologist. But I don't think (and this goes across all gaming platforms in their respective communities) ... i don't think the majority of people understand how businesses work especially gaming industry companies.

    these are REAL people who do REAL things outside of the "job". so they're not available at every moment to address issues and issues of this nature that requires a great amount of company eyes isn't something you rush out. You have to (and we have to) consider ourselves lucky to have the amount of community engagement that we do.

    i've seen HORRIBLE engagement from game companies and I can assure you that Kabam is not even close to being horrible. they communicate .. and they do it a LOT. it may not be liked, at a time you want or convenient but they do communicate.

    and there are bosses that you have never heard from nor will ever see that these guys and girls have to report to, communicate with, get the blessing from before they do any kind of communication.

    what I'll suggest though is for everyone to remember .. mate it's just a game. in the grand scheme of things it's just a game. it can't be that serious of an issue in life to uproar over a game. it just can't be. Kabam isn't hiding from us because we're no one to hide from. they have a vested interest to communicate plans and they do so rest assured it WILL come but that time is only known to the powers that be.

    Give it time ... but try not to stress about a game. Play it until word comes.
    they want a struggle session.



    an apology is meaningless to them and all the juicy milestones in the world and the insanely good christmas gift wasn't enough. somehow in topsy turvy land the banquet robbed them of their dignity and turned them into fools and they want blood.

    these are the same people who wanted to riot over the release of absman and gave 1200+ middle fingers to dave's announcement on discord. totally reasonable people.
    yeah mate you are the only one reasonable person here , bro didnt understand what our cruticism was and doesnt understand it even now
  • KiptonadeKiptonade Member Posts: 249 ★★★
    There will be no apology or detailed explanation. Thanks to the whales and players who reluctantly took part as not to be left behind in their own progression the event on paper is a success. Kabam have one job for their shareholders and that is make them money. They’ve done that so they’ll be happy. If we ever get to a point where the events stop pulling in profit and player numbers start to decline that’s when they’ll maybe start to take feedback seriously.

    That said as much as I personally think the event was structured terribly I think the bigger issue and more disgusting practice is the secret VIP offers that people got after spending a certain amount. I won’t claim to know anything about consumer law in Canada but it feels incredibly disingenuous not to have advertised the fact that these offers were available as part of this event. However for the reasons above I doubt that will be addressed either.

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