T-Mobile - Connection issue [Merged]

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Comments

  • Lou2189Lou2189 Member Posts: 4
    I’m having the same issue and I’m glad I’m not alone on this
  • JDUBBS81JDUBBS81 Member Posts: 13
    @Kabam Miike when can we expect this Tmobile login issue resolved . It’s been over 24hrs and I’ve yet to hear anything on kabams end as far as how much longer this will last .
  • nanoibarrananoibarra Member Posts: 6
    Already more than 24 hours and still theres no fix, missingout arena event quest and aq/aw. This will mess up my last chance to obtain vulture and my first to obtain hulk ragnarok smh @Kabam Miike
  • kratos311kratos311 Member Posts: 3
    iPhone 7 Plus T-Mobile as well please help
  • CAD07CAD07 Member Posts: 83
    I know what i'm gonna say is going to be very messed up but whatever.... i have sent countless messages to youtubers so that they can help us address the issue via there platforms but it's useless as they seem not to care.... Seeing as there content is not being put on hold with this OBVIOUS issue affecting 100s in the community and their still producing revenue.... this is so wrong.
  • WrathOfSladeWrathOfSlade Member Posts: 10
    This frustrating man! My alliance needs me @Kabam Miike
  • RjmendezRjmendez Member Posts: 22
    @Kabam Miike I am using a iPhone 7 (regular) on T-Mobile I can’t log in over data (LTE) since yesterday. I got home and got on my WiFi and it worked. Is there anything you guys can tell us about the issue I’m losing 11 hours of play while I’m at work
  • Ely_20Ely_20 Member Posts: 85
    @CAD07 Agreed mate. Haven’t seen no word from any youtubers. I figured they would have spread the word on their channels but nope. We’re alone on this one mate, just waiting to see what happens.
  • JEbertJEbert Member Posts: 157
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  • WrathOfSladeWrathOfSlade Member Posts: 10
    Rjmendez wrote: »
    @Kabam Miike I am using a iPhone 7 (regular) on T-Mobile I can’t log in over data (LTE) since yesterday. I got home and got on my WiFi and it worked. Is there anything you guys can tell us about the issue I’m losing 11 hours of play while I’m at work

    Exactly what happened and is happening to me! I updated at around 4pm and right after that this issue occurred. It’s been like this ever since! @Kabam Miike
  • SmokeydaleSmokeydale Member Posts: 26
    @JEbert that’s funny and all but prolly not the best place to make fun of them when they r the onlys ones able to get us on faster... I’m sure u r on the line app and would make a lot of ppl laugh
  • CapWW2CapWW2 Member Posts: 2,901 ★★★★
    6 hours already and unable to log in.7t35oaibvxen.png

    Can you guys please give us an update?????
  • JEbertJEbert Member Posts: 157
    I’m making light of a light situation. If we all can’t have fun about it then it’s not a game. I’m not freaking out but apparently dont have anything else to do.
  • DaFobbsDaFobbs Member Posts: 9
    @Kabam Miike Can someone please give some good news of at least some progress of any kind. Part of the community that is so “cared” about clearly doesn’t like sitting in the dark. Although this is an intangible investment, we have spent countless hours all waiting and giving what info we are able. Acknowledging this alone may comfort some of us simply knowing what the deal is. Sorry to say as I realize the scrutiny and displeasure this must provide your technical support teams. I would certainly hope there is a fix and some kind explanation. Thank you as we wait.
  • Bryman187Bryman187 Member Posts: 204
    CapWW2 wrote: »
    6 hours already and unable to log in.7t35oaibvxen.png

    Can you guys please give us an update?????

    6 hours? Try 26 hours!!!
  • KarilizKariliz Member Posts: 3
    I haven't played since 6 pm yesterday since I don't have wifi at home and I'm anxious! I hope we get some good rewards for this.
  • friscomathersfriscomathers Member Posts: 1
    i have tmobile and have noticed that most people that have tmobile have not been able to connect, this gets me very upset but i understand that making code is very hard, i dont know if kabam will ever read this but please fix this asap
  • LuisARod24LuisARod24 Member Posts: 5
    Guys keep posting so it can get noticed. Really would like an updated @Kabam Miike A
  • DrZolaDrZola Member Posts: 8,891 ★★★★★
    Any word on whether or not this is a carrier problem or a game team problem? Or combination of both? How about whether or not the game team has taken steps to reach out to the carrier?

    8bd750n51ka9.png
  • D0madeusD0madeus Member Posts: 6
    Yup, just passed the 24hr mark for me.. no end in sight. Oh the boredom! The one good thing I can say is that this issue is preventing me from whaling out on the GHulk GMCs! Keeping ALL my money
  • Freshone619Freshone619 Member Posts: 9
    HELLO KABAM FIX THIS ASAP PLEASE!
  • MFDoom010MFDoom010 Member Posts: 2
    Any real update other than we’re looking into it?@Kabam Miike
  • jj991987jj991987 Member Posts: 7
    edited February 2018
    @Kabam Miike Oh no my friend has cut me off of his hot spot now to find another friend to bum internet off of... too bad my unlimited T-Mobile data won’t suffice nk6gw8herybc.png
  • NinjAlanNinjAlan Member Posts: 358 ★★★
    DrZola wrote: »
    Any word on whether or not this is a carrier problem or a game team problem? Or combination of both? How about whether or not the game team has taken steps to reach out to the carrier?

    8bd750n51ka9.png

    Several of us have called tmobile and asked them to check connections or port blocks to particular servers, it's on Kabams end
  • ThePharaohThePharaoh Member Posts: 15
    I finally found a fix for this bug.
    Force close the game first. Install a VPN app like Betternet and don’t connect within the app, go to your phone VPN as in the SS and turn it on.
    Game will work right away. Might be slow but it’s working for me.
    pm3bnm4drnms.png
  • Blove_518kingBlove_518king Member Posts: 75
    But that’s a third party app that will get people banned
  • Freshone619Freshone619 Member Posts: 9
    Having same issue iOS device iPhone 6 user
  • CAD07CAD07 Member Posts: 83
    ThePharaoh wrote: »
    I finally found a fix for this bug.
    Force close the game first. Install a VPN app like Betternet and don’t connect within the app, go to your phone VPN as in the SS and turn it on.
    Game will work right away. Might be slow but it’s working for me.
    pm3bnm4drnms.png

    appreciate the temp fix boss, but it is not our job as the customers to try and find other methods to get throught this bug.... Kabam as the developer should ACTUALLY work on getting a fix, i don't think it takes over a day to fix this..... and sad to say but this my go into the weekend and possibly into next week with the way their "working" on a bug fix.
  • BluPhiBluPhi Member Posts: 1
    This is frustrating. When I get some time to play, I get no connection. Nice update. 👎🏾
This discussion has been closed.