3 days have past. Some form of action has already taken in game by the developers to push out our rewards for the 2nd war we completed.
Why are we not being informed of what is going to happen with the missed season points due to this error! Let me post my error again so it can jog your memories.
There is under 4hours before matchmaking starts again! Our alliance has dropped 100 ranks due to this!
We as your customers need you to provide a resolution and have open communication. We as a community will not let this go!
3 days have past. Some form of action has already taken in game by the developers to push out our rewards for the 2nd war we completed.
Why are we not being informed of what is going to happen with the missed season points due to this error! Let me post my error again so it can jog your memories.
There is under 4hours before matchmaking starts again! Our alliance has dropped 100 ranks due to this!
We as your customers need you to provide a resolution and have open communication. We as a community will not let this go!
Nearly 300 down in placement here.. Went from rank 20 gold 1 to 317.. Platinum 3 is looking awfully far away now..
So, do we create a ticket if we couldn’t join? Do you (kabam) know who was affected? Any info for affected alliances would be great.
Thought...end season today...give rewards to alliances based on today’s rank and reboot?
I think any answer would be great at this point, know you’re working on it, but not saying anything almost a week in is not great...wondering if anything will be done...even an answer of “working as intended” would be acceptable because it’s at least an answer. Thanks.
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
@“Kabam Lyra” Thank you for the update and clarification. The way you explained things is all I’ve been waiting for, with exception of the necessary and appropriate solution to rectify this matter. Thank you!
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
No. We still havnt get the rewards from our last aw. And also not able to open a new aw match. It is the 4th time we have miss the matching.
So, started matchmaking at 3 pm et, and it's searching for 8 minutes now. Usually 1-2 min. I really hope it's going to find a match and it's not broken, but I'm starting to get nervous.
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
No. We still havnt get the rewards from our last aw. And also not able to open a new aw match. It is the 4th time we have miss the matching.
Hi!
Can you please contact Support so that we can investigate the issue with your specific account and Alliance? You can open a ticket by going to the gear icon in game and clicking "Support" under the Account header.
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
No. We still havnt get the rewards from our last aw. And also not able to open a new aw match. It is the 4th time we have miss the matching.
Hi!
Can you please contact Support so that we can investigate the issue with your specific account and Alliance? You can open a ticket by going to the gear icon in game and clicking "Support" under the Account header.
Sorry, but on the topic of support, you guys should let them know about this war issue. When we tried contacting support about not being able to start a war because we didn't get rewards, they just kept telling us matchmaking closes sunday night. They are oblivious to this particular issue. Very frustrating contacting support sometimes...
Hi Lyra,
Alliance [毅义]毅力群雄盟 still have not gotten rewards and scores from the last match that meet [T.W.Y].
And now, It seems like the 4th match we will missed cause AW match system still doesn’t work today.
The team is aware of this issue and working ASAP to get it resolved. Once we have more information about it, we'll drop it here for y'all. Going to merge threads to keep it all together.
Our alliance is one of the top 20 in last ranked alliance war season. Now, because of this unsolved problem, we have missed 5 alliance war which will affect our ranking signficantly in season 2. We also can not get the aw reward, like 5*, 6* shards, which also cost our members’ chance to improve their champions’ performance. We spent a lot of time and large amount of money on this game. We deserve an official statment about this issue, rather than some kind of “server issue”, and compenstion for aw ranking and rewards.
The team is aware of this issue and working ASAP to get it resolved. Once we have more information about it, we'll drop it here for y'all. Going to merge threads to keep it all together.
Our alliance is one of the top 20 in last ranked alliance war season. Now, because of this unsolved problem, we have missed 5 alliance war which will affect our ranking signficantly in season 2. We also can not get the aw reward, like 5*, 6* shards, which also cost our members’ chance to improve their champions’ performance. We spent a lot of time and large amount of money on this game. We deserve an official statment about this issue, rather than some kind of “server issue”, and compenstion for aw ranking and rewards.
They provided an update already. Scroll up a few messages
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
No. We still havnt get the rewards from our last aw. And also not able to open a new aw match. It is the 4th time we have miss the matching.
Hi!
Can you please contact Support so that we can investigate the issue with your specific account and Alliance? You can open a ticket by going to the gear icon in game and clicking "Support" under the Account header.
Alliance name: [毅义] Tier 1 Alliance
Date of Error started：May 16th (unable to receive War Result on May 16)
Dates of missed AW：May 17th, 19th, 21st, 24th
Impact of this bug： Season Two dropped from Master League to Gold 1 and still dropping
Please fix our alliance issue ASAP, it has been way too long.
It has been awfully quiet here. Any update on season points?
That is still being looked into. We'll update as soon as we have some more details. Thanks for your patience as we work through this issue for the affected Alliances.
It has been awfully quiet here. Any update on season points?
That is still being looked into. We'll update as soon as we have some more details. Thanks for your patience as we work through this issue for the affected Alliances.
Comments
Why are we not being informed of what is going to happen with the missed season points due to this error! Let me post my error again so it can jog your memories.
There is under 4hours before matchmaking starts again! Our alliance has dropped 100 ranks due to this!
We as your customers need you to provide a resolution and have open communication. We as a community will not let this go!
Nearly 300 down in placement here.. Went from rank 20 gold 1 to 317.. Platinum 3 is looking awfully far away now..
Thought...end season today...give rewards to alliances based on today’s rank and reboot?
I think any answer would be great at this point, know you’re working on it, but not saying anything almost a week in is not great...wondering if anything will be done...even an answer of “working as intended” would be acceptable because it’s at least an answer. Thanks.
The team has implemented a fix that should allow any Alliance that had been stuck to start new wars again. They are also working on implementing a solution that should prevent this from happening again. Additionally, any Alliances that got stuck in a war or had not received their correct rewards from a war, should have now received the correct rewards for that war.
We are also aware that this issue has caused some of you to be locked out of wars and are working on a resolution for those that were affected. We want to get this to you as quickly as we can but this may take some time. Those affected were spread across many different tiers and brackets, so we won’t be able to put together a one size fits all solution. We’ll need to tailor a unique solution for different alliances, which will take some time. We want to make sure that what we do is fair to all of those affected, so we just ask for a bit of patience while we do so.
Thank you for the update!
Much appreciated.
No. We still havnt get the rewards from our last aw. And also not able to open a new aw match. It is the 4th time we have miss the matching.
edit: all good, match found on 2nd matchmaking attempt
Hi!
Can you please contact Support so that we can investigate the issue with your specific account and Alliance? You can open a ticket by going to the gear icon in game and clicking "Support" under the Account header.
Sorry, but on the topic of support, you guys should let them know about this war issue. When we tried contacting support about not being able to start a war because we didn't get rewards, they just kept telling us matchmaking closes sunday night. They are oblivious to this particular issue. Very frustrating contacting support sometimes...
Alliance [毅义]毅力群雄盟 still have not gotten rewards and scores from the last match that meet [T.W.Y].
And now, It seems like the 4th match we will missed cause AW match system still doesn’t work today.
They provided an update already. Scroll up a few messages
Hi Lyra, please check: https://forums.playcontestofchampions.com/en/discussion/comment/412209#Comment_412209
for our alliance case, We have submitted Case Numbers to @Kabam Vydious and we have received reply from support, but nothing solid, we still can not start alliance war today.
Alliance name: [毅义] Tier 1 Alliance
Date of Error started：May 16th (unable to receive War Result on May 16)
Dates of missed AW：May 17th, 19th, 21st, 24th
Impact of this bug： Season Two dropped from Master League to Gold 1 and still dropping
Please fix our alliance issue ASAP, it has been way too long.
Thanks in advance.
That is still being looked into. We'll update as soon as we have some more details. Thanks for your patience as we work through this issue for the affected Alliances.
Thank you.