Can only play for 15-20 minutes at a time before my phone starts to overheat. It makes putting time into arena and the monthly event really difficult when you can only play 15 minutes on 30 minutes off to cool instead of risking damage to the device.
iPhone 7 (less than a year old)
iOS 11.4 (no issues before the 19.0 update)
Verizon but gaming mostly on WiFi
AQ & War should be suspended until a fix is out. I’m just very surprised there hasn’t been a statement about staying out of the game from one of the mods. This isn’t a gameplay bug it’s overheating phones, causing crashes and could cause some damage to our phones. Shouldn’t have to go thru all these hoops just to play a mobile game.
iPad Pro & iPhone 6 Plus
iOS 11.4
WiFi and att cellular
Happens MULTIPLE times a day, in the middle of fights, chatting whatever. Only app that it happens in, everything become unresponsive and/or iOS just resets to lock screen.
AQ & War should be suspended until a fix is out. I’m just very surprised there hasn’t been a statement about staying out of the game from one of the mods. This isn’t a gameplay bug it’s overheating phones, causing crashes and could cause some damage to our phones. Shouldn’t have to go thru all these hoops just to play a mobile game.
This is the completely infuriating issue for me. Own up to the issue, give regular updates and don’t sleep until it gets fixed. Trying to pawn it all off on iOS and asking for beta volunteers was fine if it was Day One of this error, but it isn’t. It’s not a basic bug like AQ tiers being screwed up—that doesn’t have the potential to damage property—and it shouldn’t be treated like one.
It may be top priority, but it sure doesn’t feel like it.
I have an iPhone X iOS 11.4 and I’m having all kinds of issues on it but when I borrowed one of my family’s IPhone 7 Plus IOS 11.3 the game works perfectly on it.
I have an iPhone X iOS 11.4 and I’m having all kinds of issues on it but when I borrowed one of my family’s IPhone 7 Plus IOS 11.3 the game works perfectly on it.
Did they already have the app or did you have to download it new? I’m wondering if perhaps it has something to do with “leftover code” from previous iterations possibly creating conflict…?
That is great news for you. Sincerely. Unfortunately that’s not a fix because there are just as many people using the beta who either still have the exact problem or it only slightly mitigates it
I have an iPhone X iOS 11.4 and I’m having all kinds of issues on it but when I borrowed one of my family’s IPhone 7 Plus IOS 11.3 the game works perfectly on it.
Did they already have the app or did you have to download it new? I’m wondering if perhaps it has something to do with “leftover code” from previous iterations possibly creating conflict…?
It was never updated it’s one of my nephews IPhones that got passed along to him but it never gets updated running on original iOS 11.3
I have an iPhone X iOS 11.4 and I’m having all kinds of issues on it but when I borrowed one of my family’s IPhone 7 Plus IOS 11.3 the game works perfectly on it.
Did they already have the app or did you have to download it new? I’m wondering if perhaps it has something to do with “leftover code” from previous iterations possibly creating conflict…?
This is very possible as the company I work for replaced my old iPhone 5s that broke with an iPhone 8 and I downloaded the app fresh on and no issues on iOS 11.4 but on my personal iPhone 7+ I get the heating, lag and crashing issues as everyone else is getting.
@Kabam Miike I upgraded my ipad pro to 12.0 beta 2 and no more soft reboots, heat, or battery drain issues after playing for about 3 hours. I think we're on to something...
I didn’t read into it correctly but yes they had the app downloaded on the device already as well and updated the game when it was available but his iPhone don’t have issues when playing it like mine does and the difference is I’m running 11.4 and he is running 11.3 that’s all I would be able to say.
I didn’t read into it correctly but yes they had the app downloaded on the device already as well and updated the game when it was available but his iPhone don’t have issues when playing it like mine does and the difference is I’m running 11.4 and he is running 11.3 that’s all I would be able to say.
I asked him if by any chance did he re download the game and he said yes he had deleted it to make room for his phone and around the time this new update came he got the app again
It's been awhile since the last update from kabam , I think they are making tweeks on the Live Servers, There are few new members reporting now reporting on there devices overheating for the first time and a few android users . Trying tweek, check after each tweek, on forum to see how many new members are are reporting overheating problems, hoping 0 response . Most members that have overheating problems from early this week are not playing game, a few have reported hardware failure
There has been no Update, besides try use IOS 12. And ofcourse we need help from a Tech Savvy player. (Read from page 31) . As I have Said before , Getting a anwer from Kabam , Is like a dentist sitting on your chest pulling teeth out with a pair of pliers
No issues with overheating, but have had a lot of trouble with intercepting, blocking, and evading this week, especially in Master and AW. Like something changed with timing or speed of AI attackers or not registering my controls fast enough. I'm a 3.5 year player, I didn't forget how to fight overnight.
We're in need of your help! We're looking for a fairly Tech Savvy player that is seeing this occur often/can reproduce this easily, that planned on updating to the iOS 12 Beta, or is willing to update to the Beta to help us test some things out. We'll need to make sure that you are able to back up your device as is, and are able to revert if the Beta causes unintended interactions with the game or other parts of your phone.
If you're interested and willing to help, please let me know what Device you are currently using. I'll be corresponding with the team to help you through the process.
Just to help make sure that we're choosing the correct Summoner, you'll first need to know how to join the Beta program, and update to it.
if things go south, what is the plan? I'm sure nothing will because of a backup.
Also, I am not trying to micro-analyze this, but I'm afraid it happened anyway- does this mean that a fix is coming to iOS 12 only?
Oh that's not what it means! We're looking to find out if this is an interaction with iOS 11.4, especially for those that have been experiencing it a lot. We're looking into how our 19.0 build is functioning with 11.4, and what could be exacerbating these issues.
From what we can see, players across many different iOS and Android are having some issues, but none more than 11.4. We want to know if updating to 12 helps at all.
Also, to answer your first question, the only plan I have is to revert back to your backup. Not as an official endorsement or anything, but I have not been having any problems with iOS 12. In fact, I've been enjoying it more than 11.
The issue happened to me before upgrading to 11.4. I upgraded to 11.4 in hope it would fix it but nope
We're in need of your help! We're looking for a fairly Tech Savvy player that is seeing this occur often/can reproduce this easily, that planned on updating to the iOS 12 Beta, or is willing to update to the Beta to help us test some things out. We'll need to make sure that you are able to back up your device as is, and are able to revert if the Beta causes unintended interactions with the game or other parts of your phone.
If you're interested and willing to help, please let me know what Device you are currently using. I'll be corresponding with the team to help you through the process.
Just to help make sure that we're choosing the correct Summoner, you'll first need to know how to join the Beta program, and update to it.
if things go south, what is the plan? I'm sure nothing will because of a backup.
Also, I am not trying to micro-analyze this, but I'm afraid it happened anyway- does this mean that a fix is coming to iOS 12 only?
Oh that's not what it means! We're looking to find out if this is an interaction with iOS 11.4, especially for those that have been experiencing it a lot. We're looking into how our 19.0 build is functioning with 11.4, and what could be exacerbating these issues.
From what we can see, players across many different iOS and Android are having some issues, but none more than 11.4. We want to know if updating to 12 helps at all.
Also, to answer your first question, the only plan I have is to revert back to your backup. Not as an official endorsement or anything, but I have not been having any problems with iOS 12. In fact, I've been enjoying it more than 11.
The issue happened to me before upgrading to 11.4. I upgraded to 11.4 in hope it would fix it but nope
So.. you guys make millions, but need is to test and help tou fix it
Is the issue the game or the phone? No problems here. I'm kinda dissapointed I've been saving glory for the new store prices and have to wait because people using outdated phones, if that's the case? If the game has outgrown your phone get a new one or deal with it.
Way to read NONE of the thread before throwing your woe is me bull out there...there isn’t 38 pages on the thread for no reason bud....
This is my battery life on a couple month old IPhone X, 89% from overheating really bad a couple days ago. It was at 99% before the update but after getting so hot it drained the battery charge from 95% to 2% then totally shut off in 15 min. I had to put it in the freezer to cool it off it was so bad. My iPhone 6 Plus original battery still has 88% battery life. My 7 plus has 95% life but now my IPhone X has 89%! That's total BS and I know I'm not the only one. There are 10s of thousands playing this game and so far Kabam hasn't said a thing about it in game. Think it's time we start getting lawyers involved as this issue has caused actual physical damage to our phones for certain people!
iPhone 6S - was on 11.3 and now upgraded to 11.4. Same issues on both iOS versions.
My phone will go from 100% battery to 20% in about 10 minutes of running the game. That is a very concerning amount of battery power to go through so quickly. You guys could be doing legitimate damage to our phones with this -- seriously you could cook an egg on the back of my phone after those 10 minutes.
If you can't fix it you need to pull the iOS version of the game. This is a lawsuit waiting to happen and, based on the number of messages here, you can't claim you didn't know about the issue.
This is serious. The community needs daily updates on the progress of this, with specifics on the status, not just blanket responses. AW and AQ should be suspended, compensantion given for lost events and Arenas schedules need to be reworked.
This is the worst update by far. I do get that you guys are working as hard and fast as you can to resolve this, but with all honesty its not fast enough and it is just unacceptable.
iPhone 7
Office 11.4
Sprint
WiFi-full bars
While playing game my phone completely freezes lags and crashes. I can't open apps nor can I take phone calls. I have to completely shut off the phone for it to normalize.
Comments
iPhone 7 (less than a year old)
iOS 11.4 (no issues before the 19.0 update)
Verizon but gaming mostly on WiFi
iPad Pro
Cellular & WiFi
Initially the iPad would freeze after V19.
Now it shuts the iPad down completely.
Sending a video of the crashing to Apple.
vibrators works better than this!!
iOS 11.4
WiFi and att cellular
Happens MULTIPLE times a day, in the middle of fights, chatting whatever. Only app that it happens in, everything become unresponsive and/or iOS just resets to lock screen.
This is the completely infuriating issue for me. Own up to the issue, give regular updates and don’t sleep until it gets fixed. Trying to pawn it all off on iOS and asking for beta volunteers was fine if it was Day One of this error, but it isn’t. It’s not a basic bug like AQ tiers being screwed up—that doesn’t have the potential to damage property—and it shouldn’t be treated like one.
It may be top priority, but it sure doesn’t feel like it.
Dr. Zola
Did they already have the app or did you have to download it new? I’m wondering if perhaps it has something to do with “leftover code” from previous iterations possibly creating conflict…?
iOS: 11.4
Using WiFi
Phone gets hotter after playing 7-10 mins of game, battery draining fastly as well kindly fix this issue.
It was never updated it’s one of my nephews IPhones that got passed along to him but it never gets updated running on original iOS 11.3
This is very possible as the company I work for replaced my old iPhone 5s that broke with an iPhone 8 and I downloaded the app fresh on and no issues on iOS 11.4 but on my personal iPhone 7+ I get the heating, lag and crashing issues as everyone else is getting.
There has been no Update, besides try use IOS 12. And ofcourse we need help from a Tech Savvy player. (Read from page 31) . As I have Said before , Getting a anwer from Kabam , Is like a dentist sitting on your chest pulling teeth out with a pair of pliers
comments please
Ipad model A1822 - game crashing randomly
iPad mini 4 with 10.3.2
No issues with overheating, but have had a lot of trouble with intercepting, blocking, and evading this week, especially in Master and AW. Like something changed with timing or speed of AI attackers or not registering my controls fast enough. I'm a 3.5 year player, I didn't forget how to fight overnight.
Mcoc Players around the World on iPhone at this moment trying to be able to play since aw and war is starting
So.. you guys make millions, but need is to test and help tou fix it
Way to read NONE of the thread before throwing your woe is me bull out there...there isn’t 38 pages on the thread for no reason bud....
This is my battery life on a couple month old IPhone X, 89% from overheating really bad a couple days ago. It was at 99% before the update but after getting so hot it drained the battery charge from 95% to 2% then totally shut off in 15 min. I had to put it in the freezer to cool it off it was so bad. My iPhone 6 Plus original battery still has 88% battery life. My 7 plus has 95% life but now my IPhone X has 89%! That's total BS and I know I'm not the only one. There are 10s of thousands playing this game and so far Kabam hasn't said a thing about it in game. Think it's time we start getting lawyers involved as this issue has caused actual physical damage to our phones for certain people!
My phone will go from 100% battery to 20% in about 10 minutes of running the game. That is a very concerning amount of battery power to go through so quickly. You guys could be doing legitimate damage to our phones with this -- seriously you could cook an egg on the back of my phone after those 10 minutes.
If you can't fix it you need to pull the iOS version of the game. This is a lawsuit waiting to happen and, based on the number of messages here, you can't claim you didn't know about the issue.
This is the worst update by far. I do get that you guys are working as hard and fast as you can to resolve this, but with all honesty its not fast enough and it is just unacceptable.
@Kabam Miike
Office 11.4
Sprint
WiFi-full bars
While playing game my phone completely freezes lags and crashes. I can't open apps nor can I take phone calls. I have to completely shut off the phone for it to normalize.