New 19.0 update phone problems [Merged Threads]

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Comments

  • Zer0bitsZer0bits Member Posts: 104
    So I’m on iOS 12 beta 2 iphone 7+ definitely runs cooler, still experience lag/stutter and parries/evades that don’t register. Had 1 black screen crash so far (phone wasn’t even that hot) but that’s better than it was on 11.4

    I suspect that the processor throttling when it’s being overworked is just better on the beta which would explain why it doesn’t get as hot, but still experiences the issues, just not as often.
  • Y0shY0sh Member Posts: 27
    Take a look at the rating and review of the latest version of the game in Apple App Store. It is literally littered with 1 star ratings about how bad it’s locking up people’s devices; iPad and iPhone both.

    Make sure to hit the App Store and add to those 1 star ratings then. They can’t just ignore this thread and hope it goes away.
  • BigDaddyJoeBigDaddyJoe Member Posts: 357 ★★
    edited July 2018
    Take a look at the rating and review of the latest version of the game in Apple App Store. It is literally littered with 1 star ratings about how bad it’s locking up people’s devices; iPad and iPhone both.

    Bad thing is, once a new version is released it’s kinda reset if I’m not mistaken
  • Vdh2008Vdh2008 Member Posts: 966 ★★★★
    Come on Kabam... 40 pages of people having the SAME issue and you can’t find a fix?

    Hundreds of your community can’t participate in new events and quests and arenas and it’s been 3 days.

    Issue a statement and warning so players don’t ruin there devices. Put in game stuff on hold until this is worked out. EVERYONE on iOS 11.4 or older is not able to play this game at the moment. Fix your app guys.

  • Musclecars4l1feMusclecars4l1fe Member Posts: 32
    I just got my S9 and the pic I posted is the same thing I get no matter what I click on. I have no issue exiting the game but I am not going to play as long as there's a threat with over heating.
  • tonyj007tonyj007 Member Posts: 276
    info . there is a new issue ALLIANCE QUEST BRACKET WRONG, now this problem is for members that can access the game and use boosters. I am not sure if we will get another update for overheating soon

    O well , can't expect problems or fault to be fixed soon - just too many bug, failed patch 19.0 causing problems for members with overheating. it was suggested that members should iOS 12. to log on game to play

    we received a request from

    Kabam Miike wrote: »
    Alright Summoners!

    We're in need of your help! We're looking for a fairly Tech Savvy player that is seeing this occur often/can reproduce this easily, that planned on updating to the iOS 12 Beta, or is willing to update to the Beta to help us test some things out. We'll need to make sure that you are able to back up your device as is, and are able to revert if the Beta causes unintended interactions with the game or other parts of your phone.

    Members continue to help to stop overheating on devices by sending any information

    During day new and older members reporting devices overheating

    I suppose i should expect no help or response this is (4th July bonus) weekend , only security working this weekend sending out pre formatted emails or messages thats says

    problem Under investigation

    Kablam we do need a update - Ask Mike

    All members send comments please

  • ctp1223ctp1223 Member Posts: 290
    I am on the iOS 12 beta on a 6s and I am still experiencing the overheating issue.
  • crea7orcrea7or Member Posts: 12
    All my friends on ios devices having the same problems. This is not an isolated case. Even there is no 100k reports, that doesn't mean their devices are okay. Not all players join this forum.
  • RebelCazRebelCaz Member Posts: 24
    iPhone user.
    iOS 11.4
    iPhone 7


    My phone locks up freezes and becomes unresponsive. In game it restarts my phone completely. Phone is very hot and my battery is being drained at an alarming rate. When plugged in I can’t even fight because the controls are so out of whack.
  • MatthyMatthy Member Posts: 3
    edited July 2018
    Pls fix the issue where you play for about 5 minutes and u have to stop because of your is overheating like crazy and u have to turn it off!!........
  • Priest64Priest64 Member Posts: 56
    This problem happens on Android also! The phone gets hot, and when the phone is hot? The game freezes, and lag like crazy! Ever since the 19.0 update this problem is something that I cannot ignore anymore! I'm not here to bash KABAM, but I really want a solution to this. Do I have to get a newer phone just to play a game I love? My phone is fairly recent, but some would call it old!

    Device model: ZTE Blade Max Z
    WiFi and Mobile Network.
    MetroPCS
    Android 7.1.1

    I really you guys are working on a patch to fix this, or do I need to get a new phone?
    Also, does DRAM memory have anything to do with how the game lags?? And what would be your minimum specs for DRAM memory for to play your game?

    Thank you,

    Priest64!
  • Z_TERMINATORZ_TERMINATOR Member Posts: 2
    Same overheat problem that started with update. Mine is actually crashing my phone and causing it to shut the game down and return me to lock screen.

    iPhone 6s
    iOS 11.4
  • Duke_SilverDuke_Silver Member Posts: 2,421 ★★★★
    Device: iPhone 7
    IOS version: 11.4
    Problems: While my phone only gets moderately hot, occasionally my screen freezes and my buttons become unresponsive. Some apps I open don’t load until I open it 3 times. I am able to force restart, then most of the problems are gone. Regardless these 1.9 repercussions are unacceptable and quite disappointing. Please fix your game Kabam.
  • ChenChen Member Posts: 115
    Priest64 wrote: »
    This problem happens on Android also! The phone gets hot, and when the phone is hot? The game freezes, and lag like crazy! Ever since the 19.0 update this problem is something that I cannot ignore anymore! I'm not here to bash KABAM, but I really want a solution to this. Do I have to get a newer phone just to play a game I love? My phone is fairly recent, but some would call it old!

    Device model: ZTE Blade Max Z
    WiFi and Mobile Network.
    MetroPCS
    Android 7.1.1

    I really you guys are working on a patch to fix this, or do I need to get a new phone?
    Also, does DRAM memory have anything to do with how the game lags?? And what would be your minimum specs for DRAM memory for to play your game?

    Thank you,

    Priest64!

    You’re phone is most likely going into safety mode because it’s overheating. The cpu throttles (runs At a slower speed) to try to reduce the heat build up thus doesn’t have the proper power to run the game. Does the game run smooth for a couple of fights then you start to see the game performance go down as your phone heats up? Wait for them to address the problem before spending money on a broken game - iPhone X users are also having the same issues.
  • BlntzOvrAcesBlntzOvrAces Member Posts: 5
    Same issues to report. iPhone 7
    IOS 11.3
    Please do not focus (blame) IOS 11.4 because most reports of the issue run 11.4
    Perhaps, just maybe, most people run the latest version is all.
  • zhalimzhalim Member Posts: 1
    i using iphone 5s with iOS 11,4 and the game lag like crazy now since new update, whether iphone 5s is not compatible anymore with this game?
  • gabmucs_MYgabmucs_MY Member Posts: 143
    @zhalim its the game itself. Phone overheat now Aq bracket f’ed up. Lets just delete the game tho seriously. They are in a big mess
  • KarinshiKarinshi Member Posts: 280 ★★
    edited July 2018
    iPad mini 4 - iOS 11.4 - V19.0
    heating after 20-30m of game play, no shut down or anything massive, but! load time is x2 or x3 (after overheating), while fighting the fps is capped at 15 or something = missing parry and evades= deaths=angry customer, that 3 energy refills you gonna compensate us with keep it for yourself....... SMH
    AND STOP BANING ME
  • GlidarnGlidarn Member Posts: 7
    Why is this taking so long??? I have iPhone 7 with the latest update on the phone and l can be on 5 min then it’s super hot and the battery is draining so fast to. Are you guys buying us new phones? Work faster
  • BeagleBeagle Member Posts: 5
    edited July 2018
    OS - Android 8.0
    Device Model - Galaxy S7 Edge
    Carrier - AT&T
    Wifi or Cellular Network - WiFi

    Ever since the update my phone battery has been draining quickly.
    I enabled power saving mode, but it has not helped out the situation. The device also gets hotter than it used to when using the Contest of Champions app.

    As for the game itself, it has become glitchy and unresponsive in all game modes. A few examples:
    - the game just stays loading at the title screen and needs to be shut down and opened again
    - clicking on map nodes in Alliance Quest or the Antman Event Quest would not select a path for the icon to move and would just make the screen zoom in
    - clicking the help box on Arena champions takes a long time to process
    - attempting to dash in a fight just does a medium hit
    - fights in all modes have moments with extreme lag and occasionally the game has frozen when this happens
  • Mr_PlatypusMr_Platypus Member Posts: 2,779 ★★★★★
    If we ever needed evidence you don’t test your updates (not that we needed any more because it’s so ******* obvious you don’t) we have this bug which is most likely causing permanent damage to people’s phones.
    Time to pull your fingers out and take responsibility for your incompetence and start doing some overtime, I imagine that’s what most would do with this many issues going on at once.
  • Dr_Gonzo_IIIDr_Gonzo_III Member Posts: 24
    Seeing comments from moderators like we are looking at the interactions between the current build and IOS 11.4 seriously concerns me... do your developers not test your new builds against existing (and in this case current) operating system??
    Suggesting we try and look at upgrading to a beta version of an operating system to help diagnose issues in Live code on a platform it’s “designed” to work on feels wrong and really doesn’t give me any faith in kabams Dev/Test & release cycle.
    This game is absolutely our devices at the moment:

    iPhone 7+
    iOS 11.4
    Carrier O2
    WiFi & 4G

    I appreciate no matter how good your developers are or how robust your testing sprints are bugs in code will always slip through the net but someone should be working around the clock on this with someone providing regular, clear and concise updates to the community. Not only because it’s good business practice and customer support but because we as a community are the ones keeping you in business.. we are the ones that spend ALOT of money on this game and we are the ones that have a voice.. How many downloads do you think you have had as result of someone suggesting MCOC to their friends??

    There was a lot of talk about a boycott a few weeks ago.. there’s no need because with the current state of the game you can’t play it anyway!
  • luga123luga123 Member Posts: 8
    i always play ARENA now i have a problem
    i thought switching to android phone would fix it
    now for two days i feel my android is also overheating
    then starts to lag also, bad play on AQ & WAR!!!

    please let me play mcoc,
    iphone 6s 11.4 super overheating, i feel now broken, got to go to apple store to check
    huawei mate 10 PRO overheating and super lag
  • JanFunJanFun Member Posts: 4
    While not being able to solve the current problem with overhearing and lagging and crashing and pissing us off, there definitely shall be no quit-penalties in AQ and AW during this time. Just being kicked out in AQ... losing half of my health.
    Additionally we can’t grind arena intensively.. thus we’re not competitive against android-players.
    And what this issue does with our devices... ugh.. don’t want to think about it.

    This is really the worst nightmare you guys have ever produced.
  • Dr_Gonzo_IIIDr_Gonzo_III Member Posts: 24
    JanFun wrote: »
    While not being able to solve the current problem with overhearing and lagging and crashing and pissing us off, there definitely shall be no quit-penalties in AQ and AW during this time. Just being kicked out in AQ... losing half of my health.
    Additionally we can’t grind arena intensively.. thus we’re not competitive against android-players.
    And what this issue does with our devices... ugh.. don’t want to think about it.

    This is really the worst nightmare you guys have ever produced.

    It’s effectively introduced code that cripples a large % of its player base. Bad Devops 101 lol
This discussion has been closed.