AQ Bracket Issue [Resolved: Compensation Given]

BigBenny12

So last AQ we were in expert, we dropped a tier. So how did we end up in normal for this AQ???

Comments

PrinceIndia

we need 6 star crystal in compensation.

Christian899

Do you guys have a customer service line I can call? These auto-response emails seem to be getting me no where. Please and thank you

HigherPowered

I’ll relax when they get these constant issues calmed down... I’ve put a rather healthy investment into this game, have paid more than a few your bills and salaries... I expect better than this... we can’t forget who is the customer here... hire some better dev’s or better leaders of them and get this stuff resolved before it gets into the game... testing and most bug fixes should happen in dev and UAT, not in prod. @Kabam Miike @Ad0ra_ Fix your processes please....don’t expect perfection, but you all are better than this...

XxGoddessOfWar1

Same here, guess it’s all alliances

Brainimpacter

Been over two hours since it was first reported, surley you can decide a plan of action in that time, do the right thing and suspend AQ, give treasuries resources back and restart once you fix it, the resources we spent starting map 5 are not even going to get covered by rewards we get from the incorrect tier, so it cant carry on like this.

Strikout

The compensation for all of this awfulness should be significant. My alliance alone spent a couple thousand on the 4th of July. Might be time to ask for refunds.

Jmalark

We were in expert tier last week and finished high enough to not get demoted and now in normal tier as well.

oak

If you guys can keep this level of quality updates and decisions I can finally quit this game. My wife is rooting for you kabam!
Also keep on sending 2* champs and meaningless shards as "compensation". If I ran my business like you do, I'd be flat broke by now

jmorris1

Same issue here. Drop from expert to normal. Come on guys. You can do better than this.

unknown

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skullduggery72

My alliance has dropped 2 tiers from expert to normal !!! Seriously kabam get your $hit together. We normally score around 110 mil so will require all those milestones and the usual rank rewards not these turd rewards in normal tier

Xstasis

I'm so close to quitting this game bc of the constant ineptitude to run this game properly by kabam.

Joey0480

Another mess up. This game went downhill quick

CaTaliN1991

We have the same issue, we are an expert alliance but we were dropped in normal bracket... How did you guys manage to screw up everything without even releasing the changes?

oak

jmorris1

Doubt you will see anything other than an apology and "we're aware of the situation and working on it. Please be patient....." Whatever

Zarakik

[OD1N] we were 355 last AQ and now we droped to normal tier

So many bugs lately...

unknown

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TyEdge

Two more problems for us - 1) we dropped all the way to normal from expert. 2) we relied on Kabam’s representation brackets would disappear when choosing our maps this week. It seems horribly unfair to say the brackets won’t matter, then spontaneously decide to continue them to our detriment.

Zarakik

[OD1N] we were 355 last AQ and now we droped to normal tier

So many bugs lately...

KhanMedina

Thanks guys. Now my alliance leaders want to skip aq altogether because they are worried about getting stuck in normal. How do you not send a msg by now to let people know that this is a bug so they can continue on? Very small % on the forum.

oak

Player9876

What a **** show. There better be some devs, quality assurance, and some leadership looking for jobs tomorrow. **** rolls down hill except if you work for kabam appearently

arni2

Kabam Zibiit wrote: »

Hey everyone, we apologize for this issue and we have already begun investigating the cause. We will be providing updates here as soon as we have more information to share.

He might help:

BigTuna13

Full compensation ABOVE what they previously gave is far from due. You try explaining to 29 other members that we shouldn't run AQ because I don't know when this will be fixed. Nor can it be guaranteed that it'll reset next week AGAIN. We wasted resources for map 5 expecting something comparable in rewards.

After playing for 2 hours, we already acheived 6 milestone rewards, claimed 80....EIGHTY Glory points. Seriously? I'm playing how much gold and BC for this?

All alliances want refunded resources plus more for the inconvenience. And now war starts in about an hour, who knows what will happen to that if emergency maintenance pops up.

Shut the game down. I'd much rather see the game down for 3-4 downs for a true fixing rather than fake promises in a forum post.

StokesXC

Awesome so glad I won't get the glory I needed to buy the T1a I needed to r5 my gwenpool. Thanks you so much

Karakanli

Voltolos wrote: »

How exactly do you want them to fix the problems if they aren't allowed to investigate? @Karakanli

Ah thanks mate @Voltolos absolutely my bad

Im gonna send you 500 gold compensation for my incredible logical outrage, but please forgive me 🙃

Ol_Barce

Investigating the issue......???? Um kabam it’s you as always. Ridiculous

BigTuna13

Seriously, shut the game down for a few days. Actually do some WORK and get it handled. Leaving us up in the air like this is how you lose thousands of players overnight.

SandPounder

At this point, just shut down AQ and focus on the overheat issue.