For those who were experiencing issues with Android 10 on the Samsung A70, we've continued to look into this but haven't found anything on our end that could lead to the issues that were being reported. We hadn't made any changes around that time that would specifically impact those devices that had begun experiencing the issues. Based on our investigation, players still experiencing the issue may need to reach out to Samsung or may try changing to a different version of the Android OS as a workaround.
So we need to get a different phone... what about all the resources lost to people who were affected
For those who were experiencing issues with Android 10 on the Samsung A70, we've continued to look into this but haven't found anything on our end that could lead to the issues that were being reported. We hadn't made any changes around that time that would specifically impact those devices that had begun experiencing the issues. Based on our investigation, players still experiencing the issue may need to reach out to Samsung or may try changing to a different version of the Android OS as a workaround.
Are you able to replicate the issue? Are you trying to adjust the game so everybody can play it? Also it is not only the A70, several models are affected and they are not all samsungs.
For those who were experiencing issues with Android 10 on the Samsung A70, we've continued to look into this but haven't found anything on our end that could lead to the issues that were being reported. We hadn't made any changes around that time that would specifically impact those devices that had begun experiencing the issues. Based on our investigation, players still experiencing the issue may need to reach out to Samsung or may try changing to a different version of the Android OS as a workaround.
Wow, that's the kind of response that would get my support team fired. Fix your netcode, it is broken.
Here in AW just happened to me yet again at the start of the fight. The match screen shows up, and just as you get to start, it crashes. Yesterday happened multiple times inside Variant 2, as well as the new UC EQ. Today it happened only this once in AW. but that is a death
In-Game Name: suplex~1 Device and Model: HUAWEI MATE 30 PRO
Device Operating System: 10.0 Cellular or WiFi: both. Wifi - maxis broadband Cellular - celcom Game Version Installed: 27.1.0
Game Mode: Event Quests
Description of the Issue: 1) Fights in Arena and lost my win streak it shows network issue. Champions automatically lost.
2) Problem started yesterday till now, app crash in the mid of fights in event quests. Restarted game, restarted phone same result over and over again. Each time it crashed, champions health damaged automatically.
Description of the Issue: Whenever I am in the middle of the match The wifi Bar pops up and disconnects sometimes It always happens when a fight goes on longer then a certain amount of time It is frustrating when you finish a fight and disconnect and have to do a fight again pls fix this
-Game Name: Ancur Lebur Device and Model: Galaxy a9 Device Operating System: 10 Cellular or WiFi: both Game Version Installed: 27.0.0 Game Mode: All Description of the Issue: I have connection problems almost every fight during more than 20-30 seconds. The connection red icon begins to blink at the bottom right. Sometime it crashes during fight, sometimes I can finish fights but then it crashes. Sometimes it happens also when just taking a look at the game. Smartphone works perfectly.
In game name - Penantian Device and model - Samsung galaxy A9 Device operating system - Android 10 Cellular or WIFI - Both Game version - Latest version Game Mode - All
Since 1.5 months I am facing this. When this can be resolved
In game name - Huru Hara Device and model - Samsung galaxy A9 Device operating system - Android 10 Cellular or WIFI - Both Game version - Latest version Game Mode - All
Since 1.5 months I am facing this. When this can be resolved
-Game Name: bumbunyon Device and Model: samsung. Note 9 Device Operating System: 10 Cellular or WiFi: both Game Version Installed: up to date Game Mode: AW, AQ Description of the Issue:
For months now my champs stop responding in fights. This mostly presents itself as the champion I'm playing will not block or dash. They stand there, and they die. I've completely had it with this issue. This costs me resources in AW and AQ. I have abandoned higher levels of competition because I simple cannot rely on my controls to work.
Ive been playing this game since the beginning, and all the money spent I don't care anymore. I'm so tired of this issue unless I can get some HELP I'm done.
I have submitted tickets for this issue but they went nowhere.
Game Name: Ancur Lebur Device and Model: Galaxy a9 Device Operating System: 10 Cellular or WiFi: both Game Version Installed: 27.0.0 Game Mode: All Description of the Issue: I have connection problems almost every fight during more than 20-30 seconds. The connection red icon begins to blink at the bottom right. Sometime it crashes during fight, sometimes I can finish fights but then it crashes. Sometimes it happens also when just taking a look at the game. Smartphone works perfectly
In-Game Name: Dueel Device and Model: Galaxy S9 Device Operating System: 9.0 Cellular or WiFi: Wifi Game Version Installed: 27.1.0 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War. Description of the Issue: I just can't play that game since early friday morning, My game is not loading, please help me and sorry for my english, i'm from Brazil
Don't wast your time guys kabam will not fix this they even didn't agree to any solution you could use to fix this the solution is using vpn to avoid network problem but if you use it you will get banned so it's an infinite loop thanks kabam for taking our money and worst customer service i ever faced in my life.
In-Game Name: Hsc1836 Device and Model: Samsung Galaxy A71 Device Operating System: Android 10 Cellular or WiFi: Both Game Version Installed: 27.1.0 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest, and Alliance War. Description of the Issue: After a minute into a fight (in any game mode), a red sign appears on the bottom right side of the screen, indicating connection issues. Then the fight is lost, and I am taken to a screen showing "Lost Connection". It has become impossible for me to continue playing the game. Please look into this issue and try resolving it as soon as possible.
In-Game Name: muriba Device and Model: samsung, galaxy note 10 Device Operating System: 10 Cellular or WiFi: Both, my carrier is Vivo Game Version Installed: 27.1.0 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War. Description of the Issue: After the last update the window is freezing when I try to enter at aq, aw, unit store, alliance help or arena. Tried on a different smartphone and I got the same result.
In-Game Name: bmr182 Device and Model: samsung, A80 Device Operating System: 10 Cellular or WiFi: Both, my carrier is vodafone Game Version Installed: 27.1.0 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War. Description of the Issue: randomly having connection issues, appers the symbol and takes me out of the fight all the time, each single fight takes me out of the game due to connection problem but internet is full speed without any problems when I play other games that requires more speed. I have spend already a lot of units and resources because when I connect again I have only half of my life.
In-Game Name: Skwirker Device and Model: Samsung Galaxy A8 Device Operating System: 9 Cellular or WiFi: Both Game Version Installed: 27.1.0 Game Mode: Everywhere Description of the Issue: My inputs will randomly drop mid fight. I'll be trying to dash back, block, dash forward, medium or light attack and my champion just won't respond. This has been especially problematic in the Island of Dr Modok side quest as it's not possible to back out and retry like in other quests. I have cleaned my phone and washed my hands before playing and still get issues. I've tested the general input and don't believe the problem lies with my phone. Please look into this, it is making the game virtually unplayable
For those who were experiencing issues with Android 10 on the Samsung A70, we've continued to look into this but haven't found anything on our end that could lead to the issues that were being reported. We hadn't made any changes around that time that would specifically impact those devices that had begun experiencing the issues. Based on our investigation, players still experiencing the issue may need to reach out to Samsung or may try changing to a different version of the Android OS as a workaround.
So i've chatted today with the samsung Support. Ive described them the Problem with MCoC, that i lose the connection after a timeperiod. But my Internetconnection is fine with every other AndroidGane. So they checked my phone to see if it loses packages while playing. No, it didnt. After 4 hours of discussions with the Samsung Support, they said that in the NetCode from MCoC is a issue that causes no Traffic inside the Fight itself. So the Gamecode blocks my Internet.
The Result? Samsung said, its defenitiv on kabams side that makes it lose connection mid fight. They said, kabam have to code their game around Android 10, not let it stay as it is and hope Samsung codes their Update around MCoC.
So Kabam, you have to fix this Problem, not we or samsung, YOU!
Even when i'm downgrading my A70 back to Android 9, i cant use it, because there its makes no sense. Why would every game work on Android 10 and Mcoc doesnt? For only one **** game, i dont Downgrade my phone......what Kind of joke is that?
My device, model and operating system also same as K_k. Im 155% agree with K_k, this problem has been troubling us so long but no fix yet up untill now. The problem also the same. Keep disconnecting from game, in long fight, in aq or aw and mostly in the end of fight. Win the fight but then auto disconnect itself..while other game just running smooth and internet also no prob. How bizarre is this?! Cant do grinding, cant even play normally.. When will this prob will be fixed guys??
Samsung A70S Android version 10 Game version 27.1.0 Cellular or wifi: both Description: After a minute into a fight (in any game mode), a red sign appears on the bottom right side of the screen, indicating connection issues. Then the fight is lost, and I am taken to a screen showing "Lost Connection". It has become impossible for me to continue playing the game. Please look into this issue and try resolving it as soon as possible.
For those who were experiencing issues with Android 10 on the Samsung A70, we've continued to look into this but haven't found anything on our end that could lead to the issues that were being reported. We hadn't made any changes around that time that would specifically impact those devices that had begun experiencing the issues. Based on our investigation, players still experiencing the issue may need to reach out to Samsung or may try changing to a different version of the Android OS as a workaround.
So i've chatted today with the samsung Support. Ive described them the Problem with MCoC, that i lose the connection after a timeperiod. But my Internetconnection is fine with every other AndroidGane. So they checked my phone to see if it loses packages while playing. No, it didnt. After 4 hours of discussions with the Samsung Support, they said that in the NetCode from MCoC is a issue that causes no Traffic inside the Fight itself. So the Gamecode blocks my Internet.
The Result? Samsung said, its defenitiv on kabams side that makes it lose connection mid fight. They said, kabam have to code their game around Android 10, not let it stay as it is and hope Samsung codes their Update around MCoC.
So Kabam, you have to fix this Problem, not we or samsung, YOU!
Even when i'm downgrading my A70 back to Android 9, i cant use it, because there its makes no sense. Why would every game work on Android 10 and Mcoc doesnt? For only one **** game, i dont Downgrade my phone......what Kind of joke is that?
Fully agree. It's just not logical that we should be forced to downgrade (which is actually pretty complicated to do if you don't know much about phones).I can believe it's not easy to figure out, but it looks that more and more phones will run Android 10, and encounter the same issue. Ultimately they'll make it impossible for a large part of your game audience to play their own game.
Maybe you can share the Samsung information (including the details, if available) - it might help the devs. Maybe wishfull thinking, but still.
In game: EduardPLM Device: Samsung a70 Does anybody do something about this f***** network problem? From march, i'm sick of this, i payed money to buy offers and other stuffs, and this in the compensation you Kabam, offer??? I don't need shards or potions from you. I need the game work properly...So do something about this, i see we are hundreds with this problem...or we will have to uninstall the game...it would be dissapointing, because i play for almost 6 years...
In-Game Name: defteros88 Device and Model: Galaxy S9 Device Operating System: Android 10 Cellular or WiFi: Both Game Version Installed: 27.1.0 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War. Description of the Issue: I cannot access any quest or event. Every time I try to enter a mode the screen freezes, even the global chat and clocks on screen keeps running. At this rate I'll be kicked out of my alliance and loose all season reward. It's been 3 days sinnce this issues started. Tried everything you can imagine (cache, data, reinstall, logoff, different device) and each time get worse.
For those who were experiencing issues with Android 10 on the Samsung A70, we've continued to look into this but haven't found anything on our end that could lead to the issues that were being reported. We hadn't made any changes around that time that would specifically impact those devices that had begun experiencing the issues. Based on our investigation, players still experiencing the issue may need to reach out to Samsung or may try changing to a different version of the Android OS as a workaround.
So i've chatted today with the samsung Support. Ive described them the Problem with MCoC, that i lose the connection after a timeperiod. But my Internetconnection is fine with every other AndroidGane. So they checked my phone to see if it loses packages while playing. No, it didnt. After 4 hours of discussions with the Samsung Support, they said that in the NetCode from MCoC is a issue that causes no Traffic inside the Fight itself. So the Gamecode blocks my Internet.
The Result? Samsung said, its defenitiv on kabams side that makes it lose connection mid fight. They said, kabam have to code their game around Android 10, not let it stay as it is and hope Samsung codes their Update around MCoC.
So Kabam, you have to fix this Problem, not we or samsung, YOU!
Even when i'm downgrading my A70 back to Android 9, i cant use it, because there its makes no sense. Why would every game work on Android 10 and Mcoc doesnt? For only one **** game, i dont Downgrade my phone......what Kind of joke is that?
Comments
Are you trying to adjust the game so everybody can play it? Also it is not only the A70, several models are affected and they are not all samsungs.
All updated system and game
Here in AW just happened to me yet again at the start of the fight. The match screen shows up, and just as you get to start, it crashes. Yesterday happened multiple times inside Variant 2, as well as the new UC EQ. Today it happened only this once in AW. but that is a death
Device and Model: HUAWEI MATE 30 PRO
Device Operating System: 10.0
Cellular or WiFi: both.
Wifi - maxis broadband
Cellular - celcom
Game Version Installed: 27.1.0
Game Mode: Event Quests
Description of the Issue:
1) Fights in Arena and lost my win streak it shows network issue. Champions automatically lost.
2) Problem started yesterday till now, app crash in the mid of fights in event quests. Restarted game, restarted phone same result over and over again. Each time it crashed, champions health damaged automatically.
Please fix this tq
Device and Model: Samsung Galaxy A9
Device Operating System: 10
Cellular or WiFi: Wifi
Game Version Installed: 27.1.0
Game Mode: All type of Quests
Description of the Issue: Whenever I am in the middle of the match The wifi Bar pops up and disconnects sometimes It always happens when a fight goes on longer then a certain amount of time It is frustrating when you finish a fight and disconnect and have to do a fight again pls fix this
Device and Model: Galaxy a9
Device Operating System: 10
Cellular or WiFi: both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue:
I have connection problems almost every fight during more than 20-30 seconds. The connection red icon begins to blink at the bottom right. Sometime it crashes during fight, sometimes I can finish fights but then it crashes.
Sometimes it happens also when just taking a look at the game.
Smartphone works perfectly.
Device and model - Samsung galaxy A9
Device operating system - Android 10
Cellular or WIFI - Both
Game version - Latest version
Game Mode - All
Since 1.5 months I am facing this. When this can be resolved
Device and model - Samsung galaxy A9
Device operating system - Android 10
Cellular or WIFI - Both
Game version - Latest version
Game Mode - All
Since 1.5 months I am facing this. When this can be resolved
Device and Model: samsung. Note 9
Device Operating System: 10
Cellular or WiFi: both
Game Version Installed: up to date
Game Mode: AW, AQ
Description of the Issue:
For months now my champs stop responding in fights. This mostly presents itself as the champion I'm playing will not block or dash. They stand there, and they die. I've completely had it with this issue. This costs me resources in AW and AQ. I have abandoned higher levels of competition because I simple cannot rely on my controls to work.
Ive been playing this game since the beginning, and all the money spent I don't care anymore. I'm so tired of this issue unless I can get some HELP I'm done.
I have submitted tickets for this issue but they went nowhere.
Device and Model: Galaxy a9
Device Operating System: 10
Cellular or WiFi: both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue:
I have connection problems almost every fight during more than 20-30 seconds. The connection red icon begins to blink at the bottom right. Sometime it crashes during fight, sometimes I can finish fights but then it crashes.
Sometimes it happens also when just taking a look at the game.
Smartphone works perfectly
Device and Model: Galaxy S9
Device Operating System: 9.0
Cellular or WiFi: Wifi
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: I just can't play that game since early friday morning, My game is not loading, please help me
and sorry for my english, i'm from Brazil
Device and Model: Samsung Galaxy A71
Device Operating System: Android 10
Cellular or WiFi: Both
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest, and Alliance War.
Description of the Issue: After a minute into a fight (in any game mode), a red sign appears on the bottom right side of the screen, indicating connection issues. Then the fight is lost, and I am taken to a screen showing "Lost Connection". It has become impossible for me to continue playing the game. Please look into this issue and try resolving it as soon as possible.
Device and Model: samsung, galaxy note 10
Device Operating System: 10
Cellular or WiFi: Both, my carrier is Vivo
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: After the last update the window is freezing when I try to enter at aq, aw, unit store, alliance help or arena. Tried on a different smartphone and I got the same result.
Device and Model: samsung, A80
Device Operating System: 10
Cellular or WiFi: Both, my carrier is vodafone
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: randomly having connection issues, appers the symbol and takes me out of the fight all the time, each single fight takes me out of the game due to connection problem but internet is full speed without any problems when I play other games that requires more speed. I have spend already a lot of units and resources because when I connect again I have only half of my life.
Device and Model: Samsung Galaxy A8
Device Operating System: 9
Cellular or WiFi: Both
Game Version Installed: 27.1.0
Game Mode: Everywhere
Description of the Issue: My inputs will randomly drop mid fight. I'll be trying to dash back, block, dash forward, medium or light attack and my champion just won't respond. This has been especially problematic in the Island of Dr Modok side quest as it's not possible to back out and retry like in other quests. I have cleaned my phone and washed my hands before playing and still get issues. I've tested the general input and don't believe the problem lies with my phone. Please look into this, it is making the game virtually unplayable
Android 10 Samsung A70
Latest Gameupdate
Everywhere lose connection.
It seems that when no input is given in form from tapping at the Screen, the game lose the connection... So i've chatted today with the samsung Support. Ive described them the Problem with MCoC, that i lose the connection after a timeperiod. But my Internetconnection is fine with every other AndroidGane. So they checked my phone to see if it loses packages while playing. No, it didnt.
After 4 hours of discussions with the Samsung Support, they said that in the NetCode from MCoC is a issue that causes no Traffic inside the Fight itself. So the Gamecode blocks my Internet.
The Result? Samsung said, its defenitiv on kabams side that makes it lose connection mid fight. They said, kabam have to code their game around Android 10, not let it stay as it is and hope Samsung codes their Update around MCoC.
So Kabam, you have to fix this Problem, not we or samsung, YOU!
Even when i'm downgrading my A70 back to Android 9, i cant use it, because there its makes no sense. Why would every game work on Android 10 and Mcoc doesnt? For only one **** game, i dont Downgrade my phone......what Kind of joke is that?
Im 155% agree with K_k, this problem has been troubling us so long but no fix yet up untill now.
The problem also the same. Keep disconnecting from game, in long fight, in aq or aw and mostly in the end of fight.
Win the fight but then auto disconnect itself..while other game just running smooth and internet also no prob. How bizarre is this?!
Cant do grinding, cant even play normally..
When will this prob will be fixed guys??
Android version 10
Game version 27.1.0
Cellular or wifi: both
Description: After a minute into a fight (in any game mode), a red sign appears on the bottom right side of the screen, indicating connection issues. Then the fight is lost, and I am taken to a screen showing "Lost Connection". It has become impossible for me to continue playing the game. Please look into this issue and try resolving it as soon as possible.
Maybe you can share the Samsung information (including the details, if available) - it might help the devs. Maybe wishfull thinking, but still.
Device: Samsung a70
Does anybody do something about this f***** network problem? From march, i'm sick of this, i payed money to buy offers and other stuffs, and this in the compensation you Kabam, offer??? I don't need shards or potions from you. I need the game work properly...So do something about this, i see we are hundreds with this problem...or we will have to uninstall the game...it would be dissapointing, because i play for almost 6 years...
Device and Model: Galaxy S9
Device Operating System: Android 10
Cellular or WiFi: Both
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: I cannot access any quest or event. Every time I try to enter a mode the screen freezes, even the global chat and clocks on screen keeps running. At this rate I'll be kicked out of my alliance and loose all season reward. It's been 3 days sinnce this issues started. Tried everything you can imagine (cache, data, reinstall, logoff, different device) and each time get worse.
As I asked previously, have you been able to replicate the issue? Did you guyz investigated on the issue Samsung found?
Regards,