[Android] Lag, Crashing and Performance Investigation

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  • VmoferVmofer Member Posts: 47


    Now in AW please can someone talk with us give some explanation please... 🙏🙏. We Android users like that will just stop playing because is impossible keep like this. I spend all my resources in AW and AQ in stupid fights just because this connection problem @Kabam Miike @Kabam Zibiit @Kabam Vydious @Kabam Porthos @Kabam Lyra please tell us something please
  • Yash_dahiyaYash_dahiya Member Posts: 3
    In-Game Name: yash_dahiya
    Device and Model: Lg g7 think plus
    Device Operating System: android 9.0
    Cellular or WiFi: both
    Game Version Installed: 27.2.5
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: games lags alot. Like missing frames. Loosing half health in aq and aw. Taking time in loading fight screen etc. Etc.
    It's really frustrating.
  • Danklacrank1Danklacrank1 Member Posts: 59
    3rd straight week of being disconnected after aw and aw fights also after arena fights. ive lost unbelievable amount of health and resources because of this issue. this only happens when connected to wifi which I must use on weekends and evenings. ive played for 4 years spent thousands and now all of the sudden the game is unplayable. kabam just keeps says there working on it but 3 dam weeks??? all I can do now is complain vent my frustrations and pray they fix the game
  • FuntimeFuntime Member Posts: 2
    edited August 2020
    In game name: Isntit
    Android samsung note10
    Disconnected during final AW battle!! STILL FIGHTING AFTER SIGNING IN OVER 5TIMES!! I lost life but not opponents!! They have full life everytime I sign in over and over again. Cost my team few AW lost cause can't finish!!
  • BahubaliBahubali Member Posts: 438 ★★★
    Seriously guys.. I had Corvus on 1 point health in AQ..fought science doombot and healed him 100% and won the fight. And then connection problems and login to see KOed Corvus.. Are you seriously kidding me?
  • CharlieRegis20CharlieRegis20 Member Posts: 6
    In-Game Name: Jos Canela
    Device and Model: Huawei Nova 5T
    Device Operating System: Android 10
    Cellular or WiFi: Wifi
    Game Version Installed: 27.2.5
    Game Mode: Actually in any game mode, AQ is most painful right now
    Description of the Issue: 3rd straight week of being disconnected after any game mode. I'm so sick and tired of not being able to play without getting disconnected. Please do something.
  • omega_ray07omega_ray07 Member Posts: 6
    In-Game Name: Omega Rayden
    Device and Model: Samsung Galaxy S8+ and Samsung Galaxy A50
    Device Operating System: ANDROID 10
    Cellular or WiFi: BOTH
    Game Version Installed: Latest
    Description of the Issue: Unable to log into the game, Facing this issue since 4 hours. I cant get past the loading screen. It shows the weak connection icon (Lower Right Corner).
    Please fix this, I don't want to miss out on the calendar rewards.
    Thanks
  • sailesh509sailesh509 Member Posts: 35
    i am so sick of these crashes my game keeps crashing does this happen to u too
  • omega_ray07omega_ray07 Member Posts: 6
    edited August 2020
    @Kabam Porthos thank you for replying to the other post.

    Device and Model: Samsung Galaxy S8+ and Samsung Galaxy A50
    Device Operating System: ANDROID 10
    Cellular or WiFi: BOTH
    Game Version Installed: Latest

    I went through the TShoot guide you posted on the other thread.
    I cleared the cache, restarted my device and I primarily use the dedicated game mode while playing MCOC.
    Switched from WiFi to cellular, the issue still remains.
    I don't have connectivity issues as I can access other web based applications and games on both my devices.
    I can understand if it was a device issue, but the same thing happens when I try to load the game on my alternate device. My Samsung S8 may be an older device but why doesn't it load on the newer Samsung A50 which is not even a year old.
    I assume this might be an MCOC android issue.

    If this doesn't work out, I'll have to quit MCOC. Invested a lot of time and effort to come this far. Don't want it wasted.

    Please try to fix this as soon as possible.
    Thanks and regards
  • Naus79_Naus79_ Member Posts: 89
    In-Game Name: Naus__
    Device and Model: Samsung galaxy s9
    Device Operating System: 10
    Cellular or WiFi: Both
    Game Version Installed: 27.2.5
    Game Mode: Any
    Description of the Issue: Randomly during a fight, the game freezes aboult half or one second. I don't recall happening more than one per fight, through. Tried deleting and reinstalling the game, but no changes. Most of the people in my alliance have similar issues.
    Was partially fixed in update 22 but a few updates ago it started to happen again.
    Thank you!
  • CarlitobenazCarlitobenaz Member Posts: 5
    edited August 2020

    In-Game Name: Carlitobenaz
    Device and Model: HUAWEI NOVA 3i
    Device Operating System: ANDROID 9.0
    Cellular or WiFi: BOTH
    Game Version Installed: Latest (up to date 29 Jun 2020)
    Game Mode: All
    Description of the Issue: Disconnect on every game mode and difficult to login.
  • ThecurlerThecurler Member Posts: 875 ★★★★
    Weird thing for me is the game runs just about ok in incursions. Not as smooth as pre 27.2.5 but not far off.
    All other game modes are bad, choppy as hell.
  • omega_ray07omega_ray07 Member Posts: 6
    @Carlitobenaz I too am facing the same issue since morning (10 hrs now). Couldn't login

  • omega_ray07omega_ray07 Member Posts: 6
    @Kabam Miike @Kabam Porthos please do something. its been 10 hrs now!!!! Tried all the tshooting which was pointed in the support page!!
  • HeatherXanarchyHeatherXanarchy Member Posts: 2
    I'm not even going to post my specs because it's been posted already and honestly what is the point. I just wanted to say I'll be quitting the game until this issue is fixed. I do nothing but lose atk bonus in war from disconnect and have to use a ridiculous amount of units/resources in AQ to get through map and I'm supposed to be boss killer for my bg. This is just unnaceptable.
  • ShredwardoShredwardo Member Posts: 1

    I'm not even going to post my specs because it's been posted already and honestly what is the point. I just wanted to say I'll be quitting the game until this issue is fixed. I do nothing but lose atk bonus in war from disconnect and have to use a ridiculous amount of units/resources in AQ to get through map and I'm supposed to be boss killer for my bg. This is just unnaceptable.

    Same
  • kabanossoskabanossos Member Posts: 3
    In-Game Name: Koliii
    Device Model: motorola one
    Device Operating System: Android 10
    Cellular or Wifi: Both
    Game Version: 27.2.5
    Game Mode: All game modes, especially AQ and AW

    Whenever i press fight in aq the game freezes and stops for like 20 seconds till it goes into the loading screen to get into the fight and sometimes the game crashes and when i log back my champ is half health without fighting
  • lockitup11lockitup11 Member Posts: 28
    In-Game Name: lockitup11
    Device and Model: Galaxy S9+
    Device Operating System: Android 10.0
    Cellular or WiFi: Both
    Game Version Installed: 27.2.5
    Game Mode: All modes. AQ, AW, arena, questing, etc.
    Description of the Issue: I can't go more than a couple screens without the game lagging, then losing connection and being kicked off the game. I can restart the App and play a little longer, but it soon will lose connection and get kicked, which typically resets the fights, I lose min. 50% health and defender loses none.
  • Jeff42000Jeff42000 Member Posts: 19
    In-Game Name: Jeff42000
    Device and Model: Galaxy S8
    Device Operating System: 9
    Cellular or WiFi: Cellular/WiFi
    Game Version Installed: 25.0?
    Game Mode: All
    Description of the Issue: After 1-5 min after being logged in connection causes a crash. I am then unable to even log in unless I close the app and restart. After restart same thing happens again after 1-5 min. When in a match game will lose connection, cant even complete one match before it happens. Has been going on for 3-4 days now. Unable to join in any of the content that will be gone forever in the near future. Started a support ticket, they told me they were aware of the issue then closed the ticket... that was 3 days ago.
  • JMORG1111JMORG1111 Member Posts: 178 ★★
    Embarrassing. Take the game down and fix it.
  • AJ_Engel30AJ_Engel30 Member Posts: 170
    In-Game Name:
    ColossalJuggies/KhanMan/BigManSlaps - 3 accounts
    Device and Model:
    SAMSUNG GALAXY S8+ (SM-G955U)
    Device Operating System:
    ANDROID OS 9.0 G955USQU7DTF4
    Cellular or WiFi:
    WiFi (full signal, only 5' from Router, HiSpeed)
    Game Version:
    v27.2.5
    Game Mode:
    EVERYWHERE! Home screen, EQ, AQ, AW
    Description of the Issue:
    Game crashes! Usually get a couple of fights in and then Crash. Last night, I was shocked to have completed a half dozen paths of Variant 4 without issue. I thought maybe this was fixed. Today o have had random crashes while just sitting on the home screen. Moments ago I had a crash during AW, which pisses me off to no end. How can these wars be considered fair when there are crashes? Alliance mates are reporting similar issues. Have come to the point were many members of a top 100 AQ Alliance are all talking of quitting.
  • AJ_Engel30AJ_Engel30 Member Posts: 170
    edited August 2020


    This is during War. Free kill for the opponent.
  • CmwoodruffCmwoodruff Member Posts: 1
    In-Game Name: SGT.DaDp0oL
    Device and Model: Galaxy S8+
    Device Operating System: Android 9
    Cellular or WiFi: both
    Game Version Installed: 27.2.5
    Game Mode: all
    Description of the Issue:
    Disconnects during fights consistently. Usually able to finish shorter fights and game disconnects at the end. When I come back the defender has full health. This has been ongoing since the last update. Happens in all game modes. I havent been able to finish any fights in ROL LOL or RTTL at all because they are longer fights.
  • CarlitobenazCarlitobenaz Member Posts: 5

    @Carlitobenaz I too am facing the same issue since morning (10 hrs now). Couldn't login

    My ally almost kick co'z thought i giving excuses
  • omega_ray07omega_ray07 Member Posts: 6
    edited August 2020
    @Kabam Miike @Kabam Porthos Guys!!!! Come on!!! Same old stuff. Cant login. It says problems with my internet connection.
    Was able to place my defenders for AW, now I cant login to attack.
    This is the second day that this has been happening.
    This is not an device issue. Its an issue with the game on android.
    Please do something!
  • PaperTaperPaperTaper Member Posts: 2
    FIX. THE. INPUT. LAG.

    Seriously... it's been around WAY too long for how frustrating and gamebreaking it is!

    I just died to a Havok in AW that had 3% hp left because of this lag. I was a few hits into my auto->SP combo and then my character decides to stop and charge a heavy attack which gave Havok enough time to get off his SP3. My entire strategy is screwed now because of this garbage gameplay.

    Having this **** in the game still is absolutely disgusting and completely unacceptable when 1 mistake can literally cost hundreds of units. I'm done until this gets fixed. And I'm entirely done with buying ANYTHING afterwards.

    Good f***in game Kabaam
  • Air98Air98 Member Posts: 81 ★★
    Jeff42000 said:

    In-Game Name: Jeff42000
    Device and Model: Galaxy S8
    Device Operating System: 9
    Cellular or WiFi: Cellular/WiFi
    Game Version Installed: 25.0?
    Game Mode: All
    Description of the Issue: After 1-5 min after being logged in connection causes a crash. I am then unable to even log in unless I close the app and restart. After restart same thing happens again after 1-5 min. When in a match game will lose connection, cant even complete one match before it happens. Has been going on for 3-4 days now. Unable to join in any of the content that will be gone forever in the near future. Started a support ticket, they told me they were aware of the issue then closed the ticket... that was 3 days ago.

    I hate a Samsung S8 also and am having the exact same problem. Keep the game keeps disconnecting/crashing and its made arena unplayable for me. Kabam please fix your game!
  • LightvayneLightvayne Member Posts: 518 ★★★
    edited August 2020
    Device: Samsung Galaxy Note 10+
    Operating system: Android 10.0
    Cellular or WiFI: Both
    Game version: Current
    Game mode: AW
    Issue: (coping and pasting above cause it literally the same issue) Towards the end of the fight i get the disconnected sign popping up on my bottom right corner, fight finishes then i get the "Lost connection" message. Happens every fight, everywhere, and on every network. LTE, wifi, 4G cellular. Literally unplayable due to losing all of my champion health every fight.
  • Hemantsharma685Hemantsharma685 Member Posts: 4
    Game is getting glitch between the fights in the summoner smackdown boss fights. While fighting with champions the fps drops very badly.
    In Game Name- SaitamaAndZoro
    Device- Samsung Galaxy m30s
    Cellular- yes on cellular
    Playing on Latest version
  • N1ghtwolfN1ghtwolf Member Posts: 33
    edited August 2020



    im addressing this matter 4,5,6, 7 ,8th time really dont knw how many time but you guys have really messed up the game dont realease any stupid dumbhead content which your not capable of handling , loads with bugs it would have been better if you would have winded up the season rather than given all that rubbish compensation and in turn taking it back in the form of bugs occurring in AQ and AW, refer the attachd images which are evidential proof of the resources being wasted due to bugs in the game, just waiting for AW rewards and say good bye to this stupid game of yours
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