In-game name: MediocreSweater Device model: Samasung Galaxy S10+ Device operating system: Android 10 Cellular or wifi: Cellular Game version: 29.1.0 Game mode: all game modes Description of the issue: Everytime i even load into the game it has connection issues. It takes at least 6-8 minutes to load into the game. This is all recent but i havent played the game in a few months but decided to load it up only to find this problem. Everything else on my phone works perfectly fine and this issue is annoying and never used to happen.
I think Google play needs to know about kabams refusal to do anything about the android issue have screen shots of the issues and of their responses to everything. Google owns them.
Game ID Not-a-cop Samsung Galaxy S9+ Provider = Sprint
I, like many others, essentially cannot play on my cell network due to inability to connect and extreme load times.. no problem while on wifi. No issues with any other app or function, and its been an on going issue since this last update (with immortal hulk)
i have been staring at the loading screen for the last 10/15 minutes waiting for an aq fight to start. so when i restart my game now i am going to lose half my health. are you gonna do anything about this? or am i just gonna have to deal with this bs over and over again
i have been staring at the loading screen for the last 10/15 minutes waiting for an aq fight to start. so when i restart my game now i am going to lose half my health. are you gonna do anything about this? or am i just gonna have to deal with this bs over and over again
Instead of closing the game out, just toggle airplane mode on/off. It won't take half your health when it reconnects.
It may take a few times, and sometimes it doesn't work at all, but I'd say 75% if the time it'll reconnect and let you move on with the fight.
In-Game Name: Andrario Device and Model: Xiaomi note 5, 4gb ram Device Operating System: 9 PKQ1, MIU 11.0.3 Cellular or WiFi: WiFi Game Version Installed: 29.1.0 Game Mode: All Description of the Issue: In AQ, after push fight button the game freeze a few second This happen a long long ago, until now not fixed at all, even getting worse affected another area as well not only AQ.
In arena mode or story or else, lagging and game freezing during the battle occur always almost every battle
Not only happen to me, but almost every android users in my alliance
Please fix this ASAP, or your player maybe gone one by one in frustation not enjoying your game anymore
@Not_a_cop try to restart phone. I couldn't open game at all but after restarting phone issue disappeared.
Oh trust me friend, I've tried restarting, reinstalling, toggling airplane, screaming, pleading, and sacrificing a small goat at midnight while chanting "KABAM" and staring into a mirror. No change in performance issues.
In-Game Name: dezzuzu Device and Model: pixel 2 Device Operating System: android 11 October 5 2020 update Cellular or WiFi: cellular, T-Mobile usa Game Version Installed: 29.1.0 Game Mode: log in Description of the Issue: I keep getting the red weak connection icon when trying to log into the game, even though my connection works for every other app. Sometimes I can get past the login screen, but then the icon returns when I try to do anything else like claim rewards. This has happened since October's update, so I don't know what I should do. I can only play over WiFi, and I've already tried turning off my private DNS and restarting my phone while on cellular. Please help.
Ign: That Sausage Phone: Samsung A20 Ops software: Android 10 App: 29.1.0 Persistent connection issues during boot up of the app, between arena fights, and today, with AQ even connected to wifi. In AQ, could not fight Apocalypse boss on map 5. Seen the pinwheel and connection icon on map screen. Then it went to the load screen and stayed there for a good 4 minutes. I had to force close it.
In-Game Name: gaug66 Device and Model: pixel 3 Device Operating System: android 11 Cellular or WiFi: cellular, T-Mobile Game Version Installed: 29.1.0 Game Mode: all Description of the Issue: starting the game on cellular takes about 5 minutes to get to the main screen. Picking a game mode takes about another 5 minutes. Arena is almost entirely unplayable. This problem has been going on since the start of the new November update. This weekend I went to a small family wedding out of state. About 14 hours of total drive time... The perfect time to smash arena... and in that time I was able to do just TWENTY ROUNDS of the 6* arena. That is how long and slow load times and crashes are. This is ridiculous. I am not totally regretting getting any of the Black Friday offers. This is now a 2 month problem.
In-Game Name: Ketchup1791 Device and Model: Galaxy Tab A Device Operating System: android 10 Cellular or WiFi: Wifi Game Version Installed: 29.1.0 Game Mode: Everything Description: Everything worked fine up until 7:30pm CST on Friday; now I can barely get on. When I do get on; I can't do anything. As soon as the title screen appears; the red connection problem icon appears and it stays there. It takes me about 10 minutes to get to the main menu; if it even gets there at all. If I do manage to get in; selecting and any loading screens that happen causes this same 5-10 minute wait for the non-existant connection error to go away. I can't do AQ this week so far because it's either I can't get on to even go into AQ or my game gets stuck loading the fight and my character loses half of their health. I've only done one fight today for AQ and 2 of my characters are down half health because of this nonsense. FIX IT because the game is 100% unplayable with this happening. My brother; who has the same device and everything, has been having the same issue since then as well.
In-Game Name: Kander74 Device and Model: Lenovo tab M10 Device Operating System: android 9 Cellular or WiFi: Wifi Game Version Installed: 29.1.0 Game Mode: Everything Description: Everything worked fine up until this weekend; now I can barely get on. When I do get on; I can't do anything. As soon as the title screen appears; the red connection problem icon appears and it stays there. It takes me about 10 minutes to get to the main menu; if it even gets there at all. If I do manage to get in; selecting and any loading screens that happen causes this same 5-10 minute wait for the non-existant connection error to go away.
Guys, stop wasting your time posting. I've read through the last roughly 10 pages of this thread and all the different people posting about the same issue (connection issues/unable to connect unless on wifi), and do you know what I haven't seen in those 10 pages? An update or even a response from any kabam representatives. They're either not reading this thread, or they're reading it and simply ignoring us. Those are the only two possibilities. Either way, they've made it clear that it's pointless to post issues here, so the next places I post about this will be on Google play reviews, Google reviews, maybe even the BBB. I suggest you all do the same, because this clearly isn't going to get us anywhere, let alone back in the game.
This is just getting ridiculous, the game always crashes after maintenance and updates. It was working fine for a bit and now it's back to a wifi only game, data connection simply isnt stable enoguh. Even more BS is when I finally was able to log in (numerous attempt for the past 2 hrs with spotty connected, lag, disconnect) I beat the AQ fight but instead i lost half my HP and have to do the fight again as it went disconnected after the fight won. No explanation nor any patches to fix the issue, the least you can do kabam is read the forum, refund us the pots we use. After all, we are your bread and butter for without us there is no kabam.
This is me for the last 2 hrs, I cant any content. Period, scn just spins and I drained 20% of phone battery waiting and waiting.....
I have 2 accounts and play on both iOS and android. Both have same issue, so it definitely isnt a hardware issue. Just acknowledge it's a game issue and the servers you're using isnt working, the game makes enough revenue to get better servers and all the players deserves better treatment than silence as it doesnt solve the issue and only piss us off further. Kabam should just focus on fixing bugs instead of keep introducing new features, champs, side quests, etc as it's pointless if none of us can play, stability is the thing we want and yet the game had sucked since the Nov update. Kabam you better fix it soon before more decides to stop playing
This latest update is absolutely awful. After 2 or 3 fights, my device completely bogs down and I have to force close the game and restart. Older tablet (android 7), but for months now I've had a reasonable amount of time to play before everything slows to crawl. It's basically unplayable at this point.
Same things been happening to me for up to 6-8 months now and I'm tired of sending tickets to complain and also spending time and money to get units to heal back up. Anytime I click the fight button in AQ, it stays loading endlessly until I manually restart the game myself and boom I've lost half the health of my champions. Please do something about this cause I'm on the verge of quitting as I'm tired of this bug ruining AQ for me. @Kabam Zibiit@Kabam Miike@Kabam Porthos@Kabam Lyra
DEVICE DETAILS In-game name : Bercouli001 Device name: Tecno Camon 12 Model : Tecno CC7 Android version : 9 Game version: 29.1.0
In-Game Name: Bobbyd487 Device and Model: Samsung Galaxy Note 10+ Device Operating System: android 11 Cellular or WiFi: cellular, T-Mobile usa Game Version Installed: 29.1.0 Game Mode: log in Description of the Issue: Everytime im on cellular data, i can not log in to the game. This has happened since October's update, so I don't know what I should do. I can only play over WiFi. I cant get in when im not home on wifi and it is affecting modes like alliance quest and alliance war.
In-Game Name: Ayushk12 Device and Model: OnePlus 7Pro Device Operating System: 10 Cellular or WiFi: WiFi/ cellular Game Version Installed: 29.1.0 Game Mode: All Description of issue : Constant network issues when on cellular data. Network speed is not an issue as I can stream live videos at max resolution. Tried this when the game shows error and disconnects.
I have buy pots daily to start my AQ fight coz I lose half hp from this stupid lag/disconnect issue every time. Kabam you need to really fix this **** as it costing me unnecessary resources for simple fight(i cant even get pots as this lag is ****) All AQ fights lag, cant play any content at all, nothing works via cellular. This will get me kicked off my alliance for no fault of my own, if this is how you treat your customers and loyal players then you will lose many as this is just unacceptable with zero follow up, even simple acknowledgement of the issue. Refunding all the items use for this **** issue should be a necessary
In-Game Name: ReAnimatorPDX Device and Model: LG V60 Device Operating System: Android 10 Cellular or WiFi: Bith Game Version Installed: 1091048 Game Mode: All Description of the Issue: The biggest issue I'm having lately is with controls. Instead of blocking my champion with attach. Or instead of attacking the champion will dex. This happens randomly and it makes it very difficult to win fights. It's especially frustrating when I get KO in AQ or AW because of it as it affects the whole alliance.
Unrelated but also an issue is the audio lag when using BT devices as others have started.
Comments
Device model: Samasung Galaxy S10+
Device operating system: Android 10
Cellular or wifi: Cellular
Game version: 29.1.0
Game mode: all game modes
Description of the issue: Everytime i even load into the game it has connection issues. It takes at least 6-8 minutes to load into the game. This is all recent but i havent played the game in a few months but decided to load it up only to find this problem. Everything else on my phone works perfectly fine and this issue is annoying and never used to happen.
Name in game: caletry
Phone: huawei y72019
Hello, I did not receive the anniversary gift. My title is already irreclable
In-game: caletry
It's been like 15 times that I claim the same sixth anniversary title, but my gift just doesn't come 😠
Total complacency and lack of accountability...
Here's some advice for the people at the top: since your current employees obviously can't fix the problem, hire someone who can...
It may take a few times, and sometimes it doesn't work at all, but I'd say 75% if the time it'll reconnect and let you move on with the fight.
I hope this helps!!
Device and Model: Xiaomi note 5, 4gb ram
Device Operating System: 9 PKQ1, MIU 11.0.3
Cellular or WiFi: WiFi
Game Version Installed: 29.1.0
Game Mode: All
Description of the Issue: In AQ, after push fight button the game freeze a few second
This happen a long long ago, until now not fixed at all, even getting worse affected another area as well not only AQ.
In arena mode or story or else, lagging and game freezing during the battle occur always almost every battle
Not only happen to me, but almost every android users in my alliance
Please fix this ASAP, or your player maybe gone one by one in frustation not enjoying your game anymore
In-Game Name: dezzuzu
Device and Model: pixel 2
Device Operating System: android 11 October 5 2020 update
Cellular or WiFi: cellular, T-Mobile usa
Game Version Installed: 29.1.0
Game Mode: log in
Description of the Issue: I keep getting the red weak connection icon when trying to log into the game, even though my connection works for every other app. Sometimes I can get past the login screen, but then the icon returns when I try to do anything else like claim rewards. This has happened since October's update, so I don't know what I should do. I can only play over WiFi, and I've already tried turning off my private DNS and restarting my phone while on cellular. Please help.
Phone: Samsung A20
Ops software: Android 10
App: 29.1.0
Persistent connection issues during boot up of the app, between arena fights, and today, with AQ even connected to wifi. In AQ, could not fight Apocalypse boss on map 5. Seen the pinwheel and connection icon on map screen. Then it went to the load screen and stayed there for a good 4 minutes. I had to force close it.
Device and Model: pixel 3
Device Operating System: android 11
Cellular or WiFi: cellular, T-Mobile
Game Version Installed: 29.1.0
Game Mode: all
Description of the Issue: starting the game on cellular takes about 5 minutes to get to the main screen. Picking a game mode takes about another 5 minutes. Arena is almost entirely unplayable. This problem has been going on since the start of the new November update. This weekend I went to a small family wedding out of state. About 14 hours of total drive time... The perfect time to smash arena... and in that time I was able to do just TWENTY ROUNDS of the 6* arena. That is how long and slow load times and crashes are. This is ridiculous. I am not totally regretting getting any of the Black Friday offers. This is now a 2 month problem.
Device and Model: Galaxy Tab A
Device Operating System: android 10
Cellular or WiFi: Wifi
Game Version Installed: 29.1.0
Game Mode: Everything
Description: Everything worked fine up until 7:30pm CST on Friday; now I can barely get on. When I do get on; I can't do anything. As soon as the title screen appears; the red connection problem icon appears and it stays there. It takes me about 10 minutes to get to the main menu; if it even gets there at all. If I do manage to get in; selecting and any loading screens that happen causes this same 5-10 minute wait for the non-existant connection error to go away. I can't do AQ this week so far because it's either I can't get on to even go into AQ or my game gets stuck loading the fight and my character loses half of their health. I've only done one fight today for AQ and 2 of my characters are down half health because of this nonsense. FIX IT because the game is 100% unplayable with this happening. My brother; who has the same device and everything, has been having the same issue since then as well.
Device and Model: Lenovo tab M10
Device Operating System: android 9
Cellular or WiFi: Wifi
Game Version Installed: 29.1.0
Game Mode: Everything
Description: Everything worked fine up until this weekend; now I can barely get on. When I do get on; I can't do anything. As soon as the title screen appears; the red connection problem icon appears and it stays there. It takes me about 10 minutes to get to the main menu; if it even gets there at all. If I do manage to get in; selecting and any loading screens that happen causes this same 5-10 minute wait for the non-existant connection error to go away.
This is just getting ridiculous, the game always crashes after maintenance and updates. It was working fine for a bit and now it's back to a wifi only game, data connection simply isnt stable enoguh. Even more BS is when I finally was able to log in (numerous attempt for the past 2 hrs with spotty connected, lag, disconnect) I beat the AQ fight but instead i lost half my HP and have to do the fight again as it went disconnected after the fight won. No explanation nor any patches to fix the issue, the least you can do kabam is read the forum, refund us the pots we use. After all, we are your bread and butter for without us there is no kabam.
This is me for the last 2 hrs, I cant any content. Period, scn just spins and I drained 20% of phone battery waiting and waiting.....
1) The connection issues, freezing, and lag aren't getting fixed.
2) We won't be getting any compensation for our losses.
Time to move on...
DEVICE DETAILS
In-game name : Bercouli001
Device name: Tecno Camon 12
Model : Tecno CC7
Android version : 9
Game version: 29.1.0
Device and Model: Samsung Galaxy Note 10+
Device Operating System: android 11
Cellular or WiFi: cellular, T-Mobile usa
Game Version Installed: 29.1.0
Game Mode: log in
Description of the Issue: Everytime im on cellular data, i can not log in to the game. This has happened since October's update, so I don't know what I should do. I can only play over WiFi. I cant get in when im not home on wifi and it is affecting modes like alliance quest and alliance war.
Device and Model: OnePlus 7Pro
Device Operating System: 10
Cellular or WiFi: WiFi/ cellular
Game Version Installed: 29.1.0
Game Mode: All
Description of issue : Constant network issues when on cellular data. Network speed is not an issue as I can stream live videos at max resolution. Tried this when the game shows error and disconnects.
Now it's ok.
Thanks Kabam !!!!
I have buy pots daily to start my AQ fight coz I lose half hp from this stupid lag/disconnect issue every time. Kabam you need to really fix this **** as it costing me unnecessary resources for simple fight(i cant even get pots as this lag is ****) All AQ fights lag, cant play any content at all, nothing works via cellular. This will get me kicked off my alliance for no fault of my own, if this is how you treat your customers and loyal players then you will lose many as this is just unacceptable with zero follow up, even simple acknowledgement of the issue. Refunding all the items use for this **** issue should be a necessary
Device and Model: LG V60
Device Operating System: Android 10
Cellular or WiFi: Bith
Game Version Installed: 1091048
Game Mode: All
Description of the Issue: The biggest issue I'm having lately is with controls. Instead of blocking my champion with attach. Or instead of attacking the champion will dex. This happens randomly and
it makes it very difficult to win fights. It's especially frustrating when I get KO in AQ or AW because of it as it affects the whole alliance.
Unrelated but also an issue is the audio lag when using BT devices as others have started.