[Android] Lag, Crashing and Performance Investigation

1495052545580

Comments

  • AndrarioAndrario Posts: 17
    In-Game Name: Andrario
    Device and Model: Xiaomi note 5, 4gb ram
    Device Operating System: 9 PKQ1, MIU 11.0.3
    Cellular or WiFi: WiFi
    Game Version Installed: 29.1.0
    Game Mode: All
    Description of the Issue: In AQ, after push fight button the game freeze a few second
    This happen a long long ago, until now not fixed at all, even getting worse affected another area as well not only AQ.

    In arena mode or story or else, lagging and game freezing during the battle occur always almost every battle

    Not only happen to me, but almost every android users in my alliance

    Please fix this ASAP, or your player maybe gone one by one in frustation not enjoying your game anymore
  • DazitmaneDazitmane Posts: 8

    In-Game Name: dezzuzu
    Device and Model: pixel 2
    Device Operating System: android 11 October 5 2020 update
    Cellular or WiFi: cellular, T-Mobile usa
    Game Version Installed: 29.1.0
    Game Mode: log in
    Description of the Issue: I keep getting the red weak connection icon when trying to log into the game, even though my connection works for every other app. Sometimes I can get past the login screen, but then the icon returns when I try to do anything else like claim rewards. This has happened since October's update, so I don't know what I should do. I can only play over WiFi, and I've already tried turning off my private DNS and restarting my phone while on cellular. Please help.
  • sacoma_sack78sacoma_sack78 Posts: 142
    edited December 2020
    Ign: That Sausage
    Phone: Samsung A20
    Ops software: Android 10
    App: 29.1.0
    Persistent connection issues during boot up of the app, between arena fights, and today, with AQ even connected to wifi. In AQ, could not fight Apocalypse boss on map 5. Seen the pinwheel and connection icon on map screen. Then it went to the load screen and stayed there for a good 4 minutes. I had to force close it.


  • Gaug66Gaug66 Posts: 4
    In-Game Name: gaug66
    Device and Model: pixel 3
    Device Operating System: android 11
    Cellular or WiFi: cellular, T-Mobile
    Game Version Installed: 29.1.0
    Game Mode: all
    Description of the Issue: starting the game on cellular takes about 5 minutes to get to the main screen. Picking a game mode takes about another 5 minutes. Arena is almost entirely unplayable. This problem has been going on since the start of the new November update. This weekend I went to a small family wedding out of state. About 14 hours of total drive time... The perfect time to smash arena... and in that time I was able to do just TWENTY ROUNDS of the 6* arena. That is how long and slow load times and crashes are. This is ridiculous. I am not totally regretting getting any of the Black Friday offers. This is now a 2 month problem.
  • Ketchup1791Ketchup1791 Posts: 114
    In-Game Name: Ketchup1791
    Device and Model: Galaxy Tab A
    Device Operating System: android 10
    Cellular or WiFi: Wifi
    Game Version Installed: 29.1.0
    Game Mode: Everything
    Description: Everything worked fine up until 7:30pm CST on Friday; now I can barely get on. When I do get on; I can't do anything. As soon as the title screen appears; the red connection problem icon appears and it stays there. It takes me about 10 minutes to get to the main menu; if it even gets there at all. If I do manage to get in; selecting and any loading screens that happen causes this same 5-10 minute wait for the non-existant connection error to go away. I can't do AQ this week so far because it's either I can't get on to even go into AQ or my game gets stuck loading the fight and my character loses half of their health. I've only done one fight today for AQ and 2 of my characters are down half health because of this nonsense. FIX IT because the game is 100% unplayable with this happening. My brother; who has the same device and everything, has been having the same issue since then as well.
  • kander7474kander7474 Posts: 1
    In-Game Name: Kander74
    Device and Model: Lenovo tab M10
    Device Operating System: android 9
    Cellular or WiFi: Wifi
    Game Version Installed: 29.1.0
    Game Mode: Everything
    Description: Everything worked fine up until this weekend; now I can barely get on. When I do get on; I can't do anything. As soon as the title screen appears; the red connection problem icon appears and it stays there. It takes me about 10 minutes to get to the main menu; if it even gets there at all. If I do manage to get in; selecting and any loading screens that happen causes this same 5-10 minute wait for the non-existant connection error to go away.
  • K1aymationK1aymation Posts: 12


    This is just getting ridiculous, the game always crashes after maintenance and updates. It was working fine for a bit and now it's back to a wifi only game, data connection simply isnt stable enoguh. Even more BS is when I finally was able to log in (numerous attempt for the past 2 hrs with spotty connected, lag, disconnect) I beat the AQ fight but instead i lost half my HP and have to do the fight again as it went disconnected after the fight won. No explanation nor any patches to fix the issue, the least you can do kabam is read the forum, refund us the pots we use. After all, we are your bread and butter for without us there is no kabam.

    This is me for the last 2 hrs, I cant any content. Period, scn just spins and I drained 20% of phone battery waiting and waiting.....
  • K1aymationK1aymation Posts: 12
    I have 2 accounts and play on both iOS and android. Both have same issue, so it definitely isnt a hardware issue. Just acknowledge it's a game issue and the servers you're using isnt working, the game makes enough revenue to get better servers and all the players deserves better treatment than silence as it doesnt solve the issue and only piss us off further. Kabam should just focus on fixing bugs instead of keep introducing new features, champs, side quests, etc as it's pointless if none of us can play, stability is the thing we want and yet the game had sucked since the Nov update. Kabam you better fix it soon before more decides to stop playing
  • CaramesCarames Posts: 284 ★★
    This latest update is absolutely awful. After 2 or 3 fights, my device completely bogs down and I have to force close the game and restart. Older tablet (android 7), but for months now I've had a reasonable amount of time to play before everything slows to crawl. It's basically unplayable at this point.
  • Berc_Berc_ Posts: 2
    Same things been happening to me for up to 6-8 months now and I'm tired of sending tickets to complain and also spending time and money to get units to heal back up. Anytime I click the fight button in AQ, it stays loading endlessly until I manually restart the game myself and boom I've lost half the health of my champions. Please do something about this cause I'm on the verge of quitting as I'm tired of this bug ruining AQ for me. @Kabam Zibiit @Kabam Miike @Kabam Porthos @Kabam Lyra

    DEVICE DETAILS
    In-game name : Bercouli001
    Device name: Tecno Camon 12
    Model : Tecno CC7
    Android version : 9
    Game version: 29.1.0
  • BobbyD87BobbyD87 Posts: 1
    edited December 2020
    In-Game Name: Bobbyd487
    Device and Model: Samsung Galaxy Note 10+
    Device Operating System: android 11
    Cellular or WiFi: cellular, T-Mobile usa
    Game Version Installed: 29.1.0
    Game Mode: log in
    Description of the Issue: Everytime im on cellular data, i can not log in to the game. This has happened since October's update, so I don't know what I should do. I can only play over WiFi. I cant get in when im not home on wifi and it is affecting modes like alliance quest and alliance war.
  • Ayushk12Ayushk12 Posts: 152
    In-Game Name: Ayushk12
    Device and Model: OnePlus 7Pro
    Device Operating System: 10
    Cellular or WiFi: WiFi/ cellular
    Game Version Installed: 29.1.0
    Game Mode: All
    Description of issue : Constant network issues when on cellular data. Network speed is not an issue as I can stream live videos at max resolution. Tried this when the game shows error and disconnects.
  • Abhro12_3Abhro12_3 Posts: 40
    Well I had problem for last 2 days
    Now it's ok.
    Thanks Kabam !!!!
  • K1aymationK1aymation Posts: 12

    I have buy pots daily to start my AQ fight coz I lose half hp from this stupid lag/disconnect issue every time. Kabam you need to really fix this **** as it costing me unnecessary resources for simple fight(i cant even get pots as this lag is ****) All AQ fights lag, cant play any content at all, nothing works via cellular. This will get me kicked off my alliance for no fault of my own, if this is how you treat your customers and loyal players then you will lose many as this is just unacceptable with zero follow up, even simple acknowledgement of the issue. Refunding all the items use for this **** issue should be a necessary
  • In-Game Name: ReAnimatorPDX
    Device and Model: LG V60
    Device Operating System: Android 10
    Cellular or WiFi: Bith
    Game Version Installed: 1091048
    Game Mode: All
    Description of the Issue: The biggest issue I'm having lately is with controls. Instead of blocking my champion with attach. Or instead of attacking the champion will dex. This happens randomly and
    it makes it very difficult to win fights. It's especially frustrating when I get KO in AQ or AW because of it as it affects the whole alliance.

    Unrelated but also an issue is the audio lag when using BT devices as others have started.
  • DeckardRJDeckardRJ Posts: 43


    My FPS lel?
  • CLOVERSHOTCLOVERSHOT Posts: 3
    In-Game Name: CLOVERSHOT
    Device and Model: Revvl 2 by T-Mobile
    Device Operating System: Andriod 8
    Cellular or WiFi: WiFi
    Game Version Installed: 29.1.0
    Game Mode: Quests
    Description of the Issue: when fighting in the new quest (not in the the varient version) If I go to the last chapter (joe fixit's chapter) and when I fight the aptiod on the left path it leaves me in the louding screen permanetly and now I can't play the game. When I shut down the game and reopen it forces me to join the match then it forever loads.( I know becuse my phone is slow and it always lags but this time it's smoother than butter) Please fix this I want my account back I just bought a 5 doller pack right before for units and I feel like this is how Im getting scamed. Curse you Kabam Miike and to hell with you slow glitchy scamy game.
  • CLOVERSHOTCLOVERSHOT Posts: 3
    In-Game Name: CLOVERSHOT
    Device and Model: Revvl 2 by T-Mobile
    Device Operating System: Andriod 8
    Cellular or WiFi: WiFi
    Game Version Installed: 29.1.0
    Game Mode: Quests
    Description of the Issue: when fighting in the new quest (not in the the varient version) If I go to the last chapter (joe fixit's chapter) and when I fight the aptiod on the left path it leaves me in the louding screen permanetly and now I can't play the game. When I shut down the game and reopen it forces me to join the match then it forever loads.( I know becuse my phone is slow and it always lags but this time it's smoother than butter) Please fix this I want my account back I just bought a 5 doller pack right before for units and I feel like this is how Im getting scamed. Curse you Kabam Miike and to hell with your team's stupid slow glitchy scamy game.
  • CLOVERSHOTCLOVERSHOT Posts: 3

    In-Game Name: CLOVERSHOT
    Device and Model: Revvl 2 by T-Mobile
    Device Operating System: Andriod 8
    Cellular or WiFi: WiFi
    Game Version Installed: 29.1.0
    Game Mode: Quests
    Description of the Issue: when fighting in the new quest (not in the the varient version) If I go to the last chapter (joe fixit's chapter) and when I fight the aptiod on the left path it leaves me in the louding screen permanetly and now I can't play the game. When I shut down the game and reopen it forces me to join the match then it forever loads.( I know becuse my phone is slow and it always lags but this time it's smoother than butter) Please fix this I want my account back I just bought a 5 doller pack right before for units and I feel like this is how Im getting scamed. Curse you Kabam Miike and to hell with your team's stupid slow glitchy scamy game.

    Edit: it's all symbiods that do this
  • In-Game Name: xDreamspawnX
    Device and Model: Moto G Stylus by MetroPcs
    Device Operating System: Andriod 10
    Cellular or WiFi: Data
    Game Version Installed: 29.1.0
    Game Mode: Quests/PVP
    Description of the Issue: When logging in it takes well over 5 minutes to pass the first loafing screen. Quests as well as PVP both time out on me as well very frequently, and when I say frequently, it's every other fight/action I do. I'm also going to attach a photo of what it said when I reinstalled the game. Please fix, cause my data reception for other apps are perfectly fine!
  • Ketchup1791Ketchup1791 Posts: 114
    I have a question for everyone here about this. I play 3 games on my device and my brother plays 3 device. I play this, DBZ Dokkan, and PR Legacy Wars. He plays this, Dokkan, and DB Legends. MCoC, Dokkan, and Legacy Wars are all connected to Google Play while DB Legends isn't. Guess which game hasn't been having connection issues? Legends. He hasn't linked that game to his Google Play account and it runs perfectly. Every other game he have doesn't and they're all account linked to Google Play. So do any of you play other games and are they linked? A part of me wants to think it's a Google Play issue.
  • In-Game name: 마블명예회장
    Device: Samsung Galaxy Note 10+
    Device OS: Android 10
    Cellular or WiFi: both
    Game Version: updated version
    Game Mode: Everything

    few month ago,
    When I playing mcoc Everymoment.
    I don't know what's problem in my phone or game.
    Game is have many network error and Many Issues
    ASAP help Its been a long time. I just wanna play
    this game easily. Kabam plz help US.
    My english is so bad.. but I Love kabam company.
    Have a great time, and Make MCOC Great Again..:)
    Have a Nice day Ladies and Gentleman.
  • SchmooSchmoo Posts: 19
    Schmoo said:

    Name: The Schmoo
    Device: Samsung Galaxy S10+
    OS: Android 10
    Cellular or WiFi: Cellular (WiFi works fine)
    Game version: 29.0.0
    Game mode: All modes
    Description:
    Hey Kabam, since I've heard nothing since my November 12, 2020 post about this problem and the problem remains the same, I'm reposting: "When I'm on my cellular network, it's virtually impossible to logon. It keeps freezing and telling me that the connection is lost, even though that is not the case and I have 4 or 5 bars and all other apps are working fine. This does not happen when I'm on wifi. Please help!"

    Ok Kabam, this is really ridiculous. This has now gone on for over a month. No problem on wifi, but virtually impossible to connect on cellular networks (I use Sprint, btw). I see numerous others posting about the same issues. When will this be addressed? Or will you just continue ignoring it in the hope that it goes away?
  • Ron12Ron12 Posts: 5
    In-Game Name: Spider-Mae
    Device and Model: Samsung Galaxy J7 prime
    Device Operating System: Android 8.1.0
    Cellular or WiFi: Only when I'm using WiFi
    Game Version Installed: 29.1.0
    Game Mode: All
    Description of the Issue: I can't log in when using WiFi and take hours to get in again, but I can use other apps and the connection is fine, it's the game.
Sign In or Register to comment.