[iOS] Lag, Crashing and Performance Investigation

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Comments

  • milomikemilomike Member Posts: 92

  • milomikemilomike Member Posts: 92

  • McOBGMcOBG Member Posts: 47
    KP6

    iPhone XR

    Latest everything.

    WiFi: not sure, but Japanese so solid.

    Can’t always dex but instead will parry. That’s IF parry works. If it doesn’t, I get damaged.

    Lag is sporadic/inconsistent

    Affecting other alliance members, according to what they say, significantly worse.

    I cannot finish Cavalier EQ because of it.
  • Chilly_OmeChilly_Ome Member Posts: 43
    In game name: Chilly One
    iPhone 11
    Latest update phone/game

    Consistent lag. Constantly crashes on both WiFi and data. I get that you all working on fixes for the game, but at some point, you are going to stop adding content and fix what you have. It is annoying to play. I can’t even get through war or Aq with crash and losing my champs.

    I have given up on doing regular content because of the input drops. I am not wasting units, revives, or potions on content that is broken.
  • JMORG1111JMORG1111 Member Posts: 181 ★★
    It would be great if we could great weekly updates on what is actually a problem and what is not. What is being worked on? The lack of any communication is beyond frustrating and is seriously going to kill this game.

    I'm experiencing dropped connections, slow loading times, missed parries, bugged nodes like Cornered, AI recovering MUCH faster than the player can react, and the list only grows. This is completely unacceptable and if this is the future state it will either require constant compensation or most of us will leave.
  • JoseCarlosGD17JoseCarlosGD17 Member Posts: 3
    Ainz_Ooal_Gown
    iphone xs Max
    IOS 14.7.1
    Both
    Latest version 32.2.0
    When I am about to block an attack he just stand there to take the whole damage, I need to tap like 3 times or swipe left or right to get a response, parry sometimes is not working and is annoying, my brother has an iphone XR and he doesn't have those problems.
  • IsaiahGrandeIsaiahGrande Member Posts: 7
    In-Game Name: zauh
    Device and Model: iPhone 12
    Device Operating System: iOS 14.6
    Cellular or WiFi: Both WiFi and Cellular
    Game Version Installed: 32.2.0
    Game Mode: Alliance War and Event Quest
    Description of the Issue: Blocking isn’t working. And therefore Parry isn’t working. Dashing back also lags. This has happened with Doom, Nick Fury, updated Miles, Diablo, Tigra and Corvus.
    This has been happening since before you started compensating for this ridiculous issue. It got better a couple weeks ago it seemed and now it’s happening again. How long before you give compensation again?
  • alegka312alegka312 Member Posts: 67
    edited September 2021
    Device and Model: iPhone XR
    Device Operating System: iOS 14.7.1
    Cellular or WiFi: Both WiFi and Cellular
    Game Version Installed: 32.2.0
    Game Mode: All fights
    Description of the Issue: stutters and lags in fights makes game unplayable for last few months. I can’t evade special attacks and can’t counter attack because game running sometimes like 5 fps, and of course I can’t enjoy the game! When I fighting with gross, I paused game to read new mission, and after unpause have a great slideshow and fight is over, that’s works after all unpauses in all modes and lags comes randomly, even if I don’t use pause button. Also crashes, connection problems… can I know, this issue will be fixed? I can’t find any answers from developers about this issue.
  • Newbie1_KenobiNewbie1_Kenobi Member Posts: 27
    Newbie1 Kenobi
    iPhone XR
    iOS 14.7.1
    Game 32.2.0
    Both wifi and cellular
    Arenas
    Game stalled and would not move once an arena fight was won, closed the app and reopened it and got a message that there was an error connecting when I went back to the arena fight. It showed me losing the fight even though I had won. I then lost the final fight due to input issues resulting in a loss of multiplier, an arena boost, and several thousands of points. The arenas are already time-consuming, so these issues really discourage me from playing the game at all.

    The lag issues also occur in all game modes with AQ and AW app crashes causing a loss of 50% health. Input issues are causing more potion use and can even affect war outcomes.

    It feels incredibly like being cheated and severely impacts the enjoyment of the game. It seems like more is taken than given in all aspects of game play. Fun things such as EQ and AQ/AW now have an aspect of dread. I don’t think this is how you intended the game to run. Please adjust reward ratios while also addressing these issues more quickly. It’s been too long.
  • VeronVeron Member Posts: 21
    I really used to enjoy playing this game and am very grateful for the effort you all put in to create the characters etc. However the experience had now become very very frustrating with almost constant crashing whatever device or internet you have and very bizarre control responses. The compensation is really inadequate for the pain being suffered. If you are just hanging on as a game be honest and tell us. We will mourn your demise as a once great game. P,ease don’t keep fobbing us off though as it takes away your dignity.
  • SJSSJS Member Posts: 14
    In game name: Disco 007
    Device and model: I-phone 8
    Device op system: 14.7.1
    Cellular or WiFi. Both
    Game version installed: the most current to date.
    Issues: I have 2 runs left at Gwenmaster. Currently I am sat at her after exhausting my item stash on the tech phase. Nothing is removing her armour ups. 4 hit light combo is doing nothing and fury unblockable doing nothing.
  • saimsaim Member Posts: 27
    In-Game Name: Saim369
    Device and Model: Iphone6
    Device Operating System: IOS 12.5.4
    Cellular or WiFi: Wifi
    Game Version Installed: Latest
    Game Mode: Every
    Description of the Issue: Games Crashes Every 10 min Pls Help Its So annoying it crashes Even in middle of a Fight
  • B1o_BoostedB1o_Boosted Member Posts: 10
    Just got to the boss of uncollected 2.2. Got kicked. Reloaded. No steps registered. Lost all my energy and refills
  • B1o_BoostedB1o_Boosted Member Posts: 10
    14.7.1 iPhone 8+ both
  • B1o_BoostedB1o_Boosted Member Posts: 10
    Have to say; I’ve had ‘some’ of these issues over a couple of months , but nowhere near the savagery described by so many. A few crashes, several parry dex issues, but these are near gone. The odd whiffing I’m sure is going to occur, bugs or not.
    As for customer service, I think in my experience, what’s described above is unfair. And not true.
    The compensation is good. AW stuff is fine, I don’t need them anyway these days, but the Glory has been invaluable.
    There’s going to be bugs and outrages. That’s the digital world for you. I get worse at my own desk job. Plus, imho, this was a tiny game, it’s now huge and complicated. It’s not been impossible to play, it has not been great, but I think sometimes the Kabam team are getting too much flack and the issues way overblown.
    Chill out
  • Darkknight_94Darkknight_94 Member Posts: 462 ★★★
    I bet they are even reading these posts !!
    Massive issue:- unresponsive feedbacks from kabam guys
  • Mohgame84Mohgame84 Member Posts: 4
    Thugboy84
    ISO: 7+
    Latest version phone
    Latest version game

    4G
  • Deder80Deder80 Member Posts: 710 ★★★
    This is totally still messed up! The game still is lagging and dex is messed up! When is going to be fixed? Come on Kabam!!!!!!! This game isn’t even fun fun anymore because your added control issue bugs! You allowing the AI to cheat to take our health so we have to buy more is is unethical. How is the AI cheating… the lags for us not your AI. So when the game lags the AI can can still move at perfect speed with no lag getting in that split time frame to where we should have been to block but the lag prevents it and alllows the AI to do whatever the heck it please! That in my eyes is cheating us! Get your system fixed! You ha e intelligent developers and I don’t believe for one second they don’t know what the issue is. Come on now!
  • GarryDKGarryDK Member Posts: 135 ★★
    I’ve had nothing but lag and connection issues all evening. Constant spinning wheels and disconnects.
  • thewass1980thewass1980 Member Posts: 151
    2 Apple devices: iPhone 11 Pro Max and iPad Pro M1 2021. Both running iOS 15.
    The game frequently stutters, disconnects, and generally has poorer performance. Seems to be directly tied to the new iOS, as I wasn't having this specific issues when running iOS 14's last update.
    In-game name: The Wass.
    Issues happening on both WiFi and Cellular networks. Latest version of MCOC.
  • Tyler1140Tyler1140 Member Posts: 14
    In-Game Name: Tyler~1140
    Device and Model: iPhone 12 Pro Max
    Device Operating System: iOS 14.8
    Cellular or WiFi: WiFi
    Game Version Installed: 32.2.0
    Game Mode: AQ and arena
    Description of the Issue: I was in AQ and when I started fight it quit. Same thing with Arena.
  • Vinsanity365Vinsanity365 Member Posts: 3
    edited September 2021
    In Game Name: Sigma Ghost
    Device and version: iPhone Xs
    Device operating system: 15.0
    Mobile carrier: Verizon
    Cellular or Wi-Fi: Both
    Game version installed: 32.2.0
    Game mode: Arena, Alliance Quest, Event Quest
    Champions affected: All Champions
    Active boosts: None
    Description of the issue: Although I am holding block on the phone, block is suddenly released. Other times I hold block but the champ launches a medium attack. When I try swiping back the champ stands idle, not responding.
    Screenshots:



  • Vinsanity365Vinsanity365 Member Posts: 3

    In Game Name: Sigma Ghost
    Device and version: iPhone Xs
    Device operating system: 15.0
    Mobile carrier: Verizon
    Cellular or Wi-Fi: Both
    Game version installed: 32.2.0
    Game mode: Arena, Alliance Quest, Event Quest
    Champions affected: All Champions
    Active boosts: None
    Description of the issue: Although I am holding block on the phone, block is suddenly released. Other times I hold block but the champ launches a medium attack. When I try swiping back the champ stands idle, not responding.
    Screenshots:



    UPDATE:
    Arena is working fine so far but the Quests are unbearable to play. Neither Parry’s (and Blocks) nor combo inputs are registering for Event Quest, Back Issue Quests or Side Quests.

  • TerriersForeverTerriersForever Member Posts: 11
    In Game Name: Terriersforever
    Device and version: iPhone XR
    Device operating system: IOS 14.8
    Provider: O2
    Cellular or Wi-Fi: Wi-fi
    Game version installed: 32.2.0
    Game mode: Alliance War, Event Quest
    Champions affected: All Champions
    Active boosts: None
    Description of the issue:
    The parry / Dex problem affects me a lot but inconsistently so it is difficult to adapt to it. I appreciate kabam know of this and that it is connected to a change of timings/time lag.

    There is a similar inconsistent time lag when doing a combo which makes it appear that the AI can attack or trigger a special or dex away mid combo. When, in fact, the time lag changes how the combo is registering:
    1. A light light light, becomes a light and medium - for which the AI can counter
    2. A medium, light, light, - becomes a medium medium for which the AI can counter

    The inconsistency is very frustrating though. I could adapt if every fight was the same.
  • ImFronDCImFronDC Member Posts: 2
    In-Game Name: •l’m from DC•
    Device and Model: iPhone 11 Pro Max
    Device Operating System: iOS 15.0
    Cellular or WiFi: both
    Game Version Installed: 32.2.0
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: The game will randomly crash upon hitting the Fight button to start a fight or lose server connection and need to reestablish connection whereupon you need to navigate back to the appropriate quest/fight and start again. This is particularly frustrating in Alliance Quest and Alliance War fights where champions lose 50% health and in war this counts as a Time Out or KO.
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