Same problem here too. Have restarted iPad Pro several times, closed the app… my uncollected account the crystals are not visible and in the crystal special menu the option to buy them is not there. If you click on the picture where the crystal should be it shows I have enough to get 2 crystals .
Good day, I noticed there was a fix that was supposed to fix this issue but I am still unable to see the crystals as well as the shard image is just blacked out, but sometimes it is white out. When clicking the shard image it shows how many shards owned but unable to buy crystals on this account. Uncollected ,samsung a21s. Android11, latest game version. When I log into alt account who is just completed act3 he has shard image and crystals show up to be able to buy. Put in a ticket yesterday and not heard anything.
Hi, Works fine on my iPad Air 3 (Cav); not on my alt account (i7+ Uncollected). Deleted/Reinstalled game on i7+ and logged in with Cav and they show up. Relogin with alt account on i7+ and they are gone again. Clearly not a device issue, Kabam server issue. There must be a large section of Summoners DB records on a server that never got the tables for the new crystals
Same issues here, iPhone 12 Pro uncollected account, sat on 26k shards that I hope I don’t lose or once kabam finally sort a fix we best be rewarded with better gameplay issue compo
It does appear to be an uncollected issue. One of the members of my alliance had the crystal, then he got uncollected yesterday and the crystal disappeared for him too.
Comments
I noticed there was a fix that was supposed to fix this issue but I am still unable to see the crystals as well as the shard image is just blacked out, but sometimes it is white out.
When clicking the shard image it shows how many shards owned but unable to buy crystals on this account.
Uncollected ,samsung a21s. Android11, latest game version.
When I log into alt account who is just completed act3 he has shard image and crystals show up to be able to buy.
Put in a ticket yesterday and not heard anything.
please help.
Thanks
SMASH.
Works fine on my iPad Air 3 (Cav); not on my alt account (i7+ Uncollected).
Deleted/Reinstalled game on i7+ and logged in with Cav and they show up.
Relogin with alt account on i7+ and they are gone again.
Clearly not a device issue, Kabam server issue.
There must be a large section of Summoners DB records on a server that never got the tables for the new crystals
I did the same thing, reinstalled the game twice but still didn't work.
What is this and where do I get the crystal? It's nowhere in the vault