Can't login to the game after update

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  • IVARTHEBONELESS456IVARTHEBONELESS456 Member Posts: 3
    Hello, anyone else having problems logging into their account with this new update? 7 hours and still can't log in. Please help.
  • FrankWhiteFrankWhite Member Posts: 181 ★★
    This is all we got so far Guys..
    Kabam Jax said:

    Good news!
    The dev team has found the cause of the issue and the solution should be pushed out soon!

  • GlobalgodzGlobalgodz Member Posts: 36
    Oh how the hope is fading... haha
  • FrankWhiteFrankWhite Member Posts: 181 ★★

    Oh how the hope is fading... haha

    😂 I Hope that they don’t need to bring a Hotfix. New update certification could slow down the fix..
  • HoskyHosky Member Posts: 8
    Kabam Jax said:

    Good news!
    The dev team has found the cause of the issue and the solution should be pushed out soon!

    Any update?
  • Tango_235Tango_235 Member Posts: 9
    edited August 2022
    Well i am a alliance Leader , i have to set up New Alliance Quest , find New players:) And there is nobody who can do this except me. İ can't Still Login. Wish i could use previous version of the game.
  • MusafaMusafa Member Posts: 2
    Not logging showing game error
  • alersd25alersd25 Member Posts: 1
    edited August 2022
    hello i have the same problem, i can't login . My phone is a Redmi note 8 pro miui 12 operating system 12.5.8 - android 11
    I did not participate in the beta, I deleted the game and reinstalled but the problem persists
  • TojToj Member Posts: 1
    This is still happening...
    IPhone 13 IOS 15.6

    Game deleted and reinstalled after initially showing message. Still showing message.
  • RekamRekam Member Posts: 16
    Same problem here
    My phone poco m3 pro 5g
    Android 12
    Miui 13

    This happen when installed the new update
  • Invincible007Invincible007 Member Posts: 7
    Same problem man. Cant login to the game
  • BartolomeoBartolomeo Member Posts: 57
    edited August 2022
    Kabam Jax said:

    Good news!
    The dev team has found the cause of the issue and the solution should be pushed out soon!

    Any update @Kabam Miike @Kabam jax ?
  • LukeCYKACageLukeCYKACage Member Posts: 3
    Kabam Jax said:

    Hey summoners,

    We have seen a couple of people with this issue. I'm hoping you can give us a bit more information and we'll try to resolve the issue asap. Can you please provide:

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Edit: looking for additional info.

    • Did you update overtop the existing app or did you delete the existing then update?
    • Have you tried to delete the app and reinstall it?
    • Were you a participant in the Battlegrounds Beta? (just a shot in the dark)
    Vivo v23e, android 12
    1. Yes, first variant
    2. Yes
    3. Only once
  • MordMord Member Posts: 135 ★★
    I'm having the same problem

    Phone model: IPhone Xs Max

    OS version: 15.6
    Kabam Jax said:


    • Did you update overtop the existing app or did you delete the existing then update?
    Updated the existing app
    Kabam Jax said:


    • Have you tried to delete the app and reinstall it?
    Yes. After updating I tried deleting & reinstalling. Didn't work.
    Kabam Jax said:


    • Were you a participant in the Battlegrounds Beta? (just a shot in the dark)
    No.
  • DUOCENTODUOCENTO Member Posts: 43
    Is there any information for us? @Kabam Jax
  • Gonc3dGonc3d Member Posts: 7
    Same problem here... HUAWEI P30 PRO

  • Himi4Himi4 Member Posts: 4
    I am also facing the same issue since I have update..
    I have re-installed the game but same issue still persists.
  • RekamRekam Member Posts: 16
    ARJINDER said:

    This is getting ridiculous now, it’s been 16 hours since we are not able to get into the game.

    Yes totally my alliance thinks this is a problem for ban and they are conserned
  • Tango_235Tango_235 Member Posts: 9
    İt will be not good for kabam When the nessesary update comes.This place will be really crowded . İt will be a bigger problem if they don't solve the problem quickly. Time is running out guys .
  • BartolomeoBartolomeo Member Posts: 57
    Rekam said:

    ARJINDER said:

    This is getting ridiculous now, it’s been 16 hours since we are not able to get into the game.

    Yes totally my alliance thinks this is a problem for ban and they are conserned
    Ban for what? Playing the game?
  • Knorr7227Knorr7227 Member Posts: 187
    Same issue here, I can't log in after the update, tried to force quit, uninstall/reinstall but nothing works. Still get the error code. Any update for a fix @Kabam Miike
    iPhone 11
    OS version 15.6
  • Tango_235Tango_235 Member Posts: 9
    I installed the game to my girlfriends phone ( for the first time), and Tried to login guess what ,? The same Thing happened , which means problem is not about devices or software. İts all about our Accounts dear kabam .
  • PumaanPumaan Member Posts: 4
    It's been 20 hours and still no update.
  • Sw33tySw33ty Member Posts: 24
    Tango_235 said:

    I installed the game to my girlfriends phone ( for the first time), and Tried to login guess what ,? The same Thing happened , which means problem is not about devices or software. İts all about our Accounts dear kabam .

    This is most likely where the problem lies. But why some account affected and some not, make me thinking what I think as above.
  • CaptaininsaneoCaptaininsaneo Member Posts: 8
    I can't log in and have tried reinstalling after the update. Neither have worked. In game name is J-Train_TooTooT. I'm on android Galaxy S22 ultra.
  • Sw33tySw33ty Member Posts: 24
    Give us rollback function to previous version at least...how about that, then your team can take whole time you want to figure out and fix the issue, while we can play as usual.
  • tsmurf606tsmurf606 Member Posts: 7
    Really frustrating that we can't finish up some of the Monthly EQ stuff because of this. Know I had a couple of Uncollected paths I was gonna do this morning.
  • EtlaleEtlale Member Posts: 1
    I also encountered this problem, and I'm very worried about EOP
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