Not sure if it is automated or not, but at least the very first sentences acknowledge the actual issue being raised. The previous automated messages didn't do that, they just referred to the cat selector issue instead. Progress. Just not very much progress.
We are headed into another weekend without any assurances that something will be done about our problem. I know the team is looking into what happened, but that doesn't mean that we will get our earned rewards. Can you let us know that this is still ongoing or even if KABAM intends to make this right for us, @Kabam Jax ?
Alright gang, last chance before we close this thread. As we have mentioned multiple times: this is still being looked into. Assume that is the case until we say otherwise. Tagging the mods every day does not make the process go faster.
Alright gang, last chance before we close this thread. As we have mentioned multiple times: this is still being looked into. Assume that is the case until we say otherwise. Tagging the mods every day does not make the process go faster.
You mentioned the team was looking into what caused the issue and you have given us a once weekly still looking into it update since then. Looking into what caused the issue doesn't offer any assurances that the rewards earned will be given just that you want to know what happened presumably so that it doesn't happen again.
When issues affect larger portions of the community you give assurances that the problem is being looked into and you look to correct the issue as soon as possible. There has been no mention of correcting the issue at all. The rewards owed are fantastic rewards so we are understandably frustrated that we still don't even know if the team intends to get those rewards to us.
As for the multiple tags you might notice that a new question has come up that is tied to this issue with the war season ending. We still haven't had an answer to those tags. At this point I assume we won't hear anything.
Thanks for reading this if you did. I don't care anymore.
Alright gang, last chance before we close this thread. As we have mentioned multiple times: this is still being looked into. Assume that is the case until we say otherwise. Tagging the mods every day does not make the process go faster.
So does that mean you're just gonna forget about us and hope we forget about the issue. Because saying it's being looked into does nothing for us. Thank you for your time. Sincerely the 7 year player who for some reason still plays the game despite of everything you guys do to make me actually quit
A timetable for when we might hear something would be useful. Then we just need to check in at those points to get an update. This somewhat feels like it is being brushed under the carpet. I hope this is not the case.
I would think this is pretty easy to resolve. Check the scores, look where the alliance should have landed, check who was in the alliance at that point, distribute the correct rewards.
It has been over 2 weeks now, can we at least get the official yellow announcement on the forum, the same that happens everytime when some strange issues appear?
It has been over 2 weeks now and nothing new happens with the case. Is Kabam really joking? Or is this case still being looked into? Me as many other players want to receive our well-earned rewards for god's sake. They honestly do nothing about it, except deleting comments - if only Kabam solved all their problems as quickly as they are deleting these comments.
I understand, someone had asked about individual, this thread deserves some kind of answer no matter the question since we’ve gotten nothing in 3 weeks.
Comments
As we have mentioned multiple times: this is still being looked into.
Assume that is the case until we say otherwise.
Tagging the mods every day does not make the process go faster.
You mentioned the team was looking into what caused the issue and you have given us a once weekly still looking into it update since then. Looking into what caused the issue doesn't offer any assurances that the rewards earned will be given just that you want to know what happened presumably so that it doesn't happen again.
When issues affect larger portions of the community you give assurances that the problem is being looked into and you look to correct the issue as soon as possible. There has been no mention of correcting the issue at all. The rewards owed are fantastic rewards so we are understandably frustrated that we still don't even know if the team intends to get those rewards to us.
As for the multiple tags you might notice that a new question has come up that is tied to this issue with the war season ending. We still haven't had an answer to those tags. At this point I assume we won't hear anything.
Thanks for reading this if you did. I don't care anymore.
I would think this is pretty easy to resolve. Check the scores, look where the alliance should have landed, check who was in the alliance at that point, distribute the correct rewards.
Will we get the correct rewards yes or no?
Me as many other players want to receive our well-earned rewards for god's sake.
They honestly do nothing about it, except deleting comments - if only Kabam solved all their problems as quickly as they are deleting these comments.
https://trello.com/b/yM4RGbuU/mcoc-community-bugs-and-issues-tracker
this is about individual rewards, not alliance rewards. my alliance still hasn't received the updated rewards and the issue seems to be still open.
https://trello.com/b/yM4RGbuU/mcoc-community-bugs-and-issues-tracker
I understand, someone had asked about individual, this thread deserves some kind of answer no matter the question since we’ve gotten nothing in 3 weeks.