Wait I didnt receive any compensation.
I wanted to go for Star lord (3 star) but just left it after the issue happened although i did unlock rank rewards......
What do I get?
This compensation is more than adequate. If you really wanted the champ you should've grinded out to get him. I got voodoo and starlord this week. Your not entitled to anything. No one owes you anything. Go out and get it if you lost, you lost. I think most people did 5.7 thinking they would get voodoo and they didn't. Then they want to cry about not getting him. You had to know voodoo would go high.
I Stopped On 1.5mil Cause i lost 10hours of my day so my time Matters to Me and my money i would never be forced from situations to buy refills and boosts Cause kabam cannot deliver an arena Without Issues and a very important arena I would have gotten him the 2nd but i had to work so Am entitled to a third round of this arena during the weekend cause most of people thats when they can grind Plus An explaination as to why the game was down telling me that it was down for something complicated doesnt mean anything to this whole community! We had other arenas replayed for a 3rd time for minor things but voodoo no we dont get another ? i dont give a ff as to what u did!
This compensation is more than adequate. If you really wanted the champ you should've grinded out to get him. I got voodoo and starlord this week. Your not entitled to anything. No one owes you anything. Go out and get it if you lost, you lost. I think most people did 5.7 thinking they would get voodoo and they didn't. Then they want to cry about not getting him. You had to know voodoo would go high.
I Stopped On 1.5mil Cause i lost 10hours of my day so my time Matters to Me and my money i would never be forced from situations to buy refills and boosts Cause kabam cannot deliver an arena Without Issues and a very important arena I would have gotten him the 2nd but i had to work so Am entitled to a third round of this arena during the weekend cause most of people thats when they can grind Plus An explaination as to why the game was down telling me that it was down for something complicated doesnt mean anything to this whole community! We had other arenas replayed for a 3rd time for minor things but voodoo no we dont get another ? i dont give a ff as to what u did!
Like I said your entitled to nothing. You lost get over it. Kabam owes you nothing. Your not forced to play the game it's voluntary but you want another arena. What about the other 12,000 players who did grind and get voodoo? What should they get? You will take your boosts and get over it.
Sorry to add to the list of negative comments but my view is the same as most, the outcome that has been decided is a bad one. My issue is that the compensation, as generous as you believe it is, doesnt address my issue personally.
Luckily for me I got Voodoo in the second arena as planned (normally lower cut off than weekend arena) and very rarely do I attempt for a featured champ so bonus refills and boosts do not interest me. On the day of 'servergate' I was most annoyed at the fact that I couldn't get on to play any game mode. Don't need to hear the normal troll bs because the wife was working, kids with granny and it was pissing down outside so all I wanted to do was pack a bowl and play some contest.
I understand that tailoring rewards would take a considerable amount of time so why not give a small package of items which will address a larger amount of players affected. As it stands for me this issue has not been resolved and when it comes to my quarterly review of the game I will take this into account.
Things Ive never expected as compensation:
Dr. Voodoo of any *
An awakening gem
A Hot Tub Time Machine
Surely there is a middle ground between your list and mine.
Thank you for waiting very patiently for an update on the Android log-in problem that occurred on the morning of June 2nd.
Our investigation into this matter was lengthened due to the complexity of the situation - a number of different Android players were affected in several different ways. We also wanted to ensure that the issue itself was entirely resolved and would not crop back up again. During this time, some Android players were not able to collect items from their Subscription Cards, some Android players were not able to compete in Arenas, and some people missed out on collecting rewards from the Log In Calendars.
To address these issues, we are taking a number of steps:
First, any affected players that had purchased a Subscription Card will have the rewards for that day granted to them, regardless of whether or not they were able to claim the rewards that day.
Second, we will be adding an extra flex day on the end of the Monthly Calendar for all players. This means that if you missed a day, you still have an extra day to claim those rewards.
Last, the trickiest one, addresses the players that were in Arenas. We will be issuing all players that reached Ranked Rewards in each of the Arenas a number of Arena Boosts and Stamina Refills, the amounts of which will be determined by which Arena you were competing in.
You may be wondering how we decided on the Arena Boosts and Stamina Refills for players in the Arenas. This was a complicated situation where not all players were affected, and those that were, were once again affected in different ways. Many players that were locked out were still able to Rank and win top prizes, and many had already reached their goal before they were locked out and received top rewards as well.
Players reacted to the situations very differently, with some continuing to grind after the fact, and some deciding to stop. There is also no guarantee that having that extra time would have given players a chance at winning the Champion, because cut offs would also have changed. Being close to what the cut off was now doesn’t mean that you would have been had the situation been different.
We chose to give all affected Summoners Arena Boosts and Stamina Refills to help them make up the time and effort in a future arena of their choosing.
Thank you all for your patience in this matter, and we are very sorry for the inconvenience that was caused by the down time for all of our Android players.
I personally don't think this is enough compensation, sure it fixes problems that were made due to the lockout, but where is the compensation for actually being locked out itself? Where is the compensation for missing out of 6 hours of war, or 6 hours of quests? Some shards and energy refills could be nice, you are only addressing half the problems.
Flag my comments as much as you like. I hope they see it, I've had enough of being lied to, ignored, cheated and stolen from. I want some damn answers!! I want to speak to someone who represents Kabam/Netmarble officially, and I want answers, not excuses. And not copy and pasted messages either!
Thank you for waiting very patiently for an update on the Android log-in problem that occurred on the morning of June 2nd.
Our investigation into this matter was lengthened due to the complexity of the situation - a number of different Android players were affected in several different ways. We also wanted to ensure that the issue itself was entirely resolved and would not crop back up again. During this time, some Android players were not able to collect items from their Subscription Cards, some Android players were not able to compete in Arenas, and some people missed out on collecting rewards from the Log In Calendars.
To address these issues, we are taking a number of steps:
First, any affected players that had purchased a Subscription Card will have the rewards for that day granted to them, regardless of whether or not they were able to claim the rewards that day.
Second, we will be adding an extra flex day on the end of the Monthly Calendar for all players. This means that if you missed a day, you still have an extra day to claim those rewards.
Last, the trickiest one, addresses the players that were in Arenas. We will be issuing all players that reached Ranked Rewards in each of the Arenas a number of Arena Boosts and Stamina Refills, the amounts of which will be determined by which Arena you were competing in.
You may be wondering how we decided on the Arena Boosts and Stamina Refills for players in the Arenas. This was a complicated situation where not all players were affected, and those that were, were once again affected in different ways. Many players that were locked out were still able to Rank and win top prizes, and many had already reached their goal before they were locked out and received top rewards as well.
Players reacted to the situations very differently, with some continuing to grind after the fact, and some deciding to stop. There is also no guarantee that having that extra time would have given players a chance at winning the Champion, because cut offs would also have changed. Being close to what the cut off was now doesn’t mean that you would have been had the situation been different.
We chose to give all affected Summoners Arena Boosts and Stamina Refills to help them make up the time and effort in a future arena of their choosing.
Thank you all for your patience in this matter, and we are very sorry for the inconvenience that was caused by the down time for all of our Android players.
Dear Kabam Miiike,
Why do you keep referencing and thanking only Android users for their patience when you should know by now that the game's bugs and issues have also been affecting iPhone users such as myself?
It's been 8 days and counting for me since I was last able to log in and play the game.
I've sent a few messages to Kabam customer support and waited patiently for a reply and I've gotten nothing.
I've stated my in-game user name, operating system, version and phone type along with the subject: I can't log in, and patiently waited for a response on the forums from Kabam anyone and have gotten no response.
I really wanted that Iceman and I've received no reassurances that I'll get him despite not being able to log in because of this issue.
Not to mention I've probably been kicked from my Alliance due to inactivity because of this issue which means that I'll probably lose all the rewards I'd otherwise be entitled to had I been able to log in by now.
Unfortunately, I feel relieved that I didn't purchase that subscription card I'd thought about buying or else, I'd be out $30 too.
I'm sure I'm not the only one.
Can you tell us, the iPhone users and the Android users who still can't log in something?
Been trying to play alliance war, each time I win a fight the game keeps loading and does not confirm my win and the game does not stop loading, thus every time I have to close the app and effectively lose the fight !!!! Really pissing me off.
This compensation is more than adequate. If you really wanted the champ you should've grinded out to get him. I got voodoo and starlord this week. Your not entitled to anything. No one owes you anything. Go out and get it if you lost, you lost. I think most people did 5.7 thinking they would get voodoo and they didn't. Then they want to cry about not getting him. You had to know voodoo would go high.
Dude why don't you STFU?!? It was not your issue so why are you here trolling us all, I got Voodoo and this is not just about Voodoo or SL, this is about no respect for thousands of users, this is about no customer care cause no six digits players are in, this is about incompetence on the process to figure out a compensation, this is alao because Kabam did a disappointing U turn on all the good stuff post v12. So please, leave the thread and us alone!
This compensation is more than adequate. If you really wanted the champ you should've grinded out to get him. I got voodoo and starlord this week. Your not entitled to anything. No one owes you anything. Go out and get it if you lost, you lost. I think most people did 5.7 thinking they would get voodoo and they didn't. Then they want to cry about not getting him. You had to know voodoo would go high.
Dude why don't you STFU?!? It was not your issue so why are you here trolling us all, I did Voodoo and this is nothing about Voodoo, this is about no respect for thousands of users, this is about no customer care cause no six digits players are in, this is about incompetence on the process to figure out a compensation, this is alao because Kabam did a disappointing U turn on all the good stuff post v12. So please, leave the thread and us alone!
He was not worth the answer mate...We just feed the troll
By the way, the discussion should not be focused on arena only but on such subject there is much more than rank rewards, loads of milestones rewards were gone cause that is main target of players...
One last point, if you extended the rank rewards from 10% to say 15 or 20%, it's not like you are out anything kabam. You aren't giving us a real world product that you have to manufacture. I know it costs money to code and everything, but writing a code to extend rank rewards would be an easier fix than boost and stamina refills, and it would please a lot more people who continued to put time into the arena.
This is not how you manage a crisis guys. Give everyone back what they have spent in those two arenas and run a third one. Problem solved and would make everyone happy!
Sorry to add to the list of negative comments but my view is the same as most, the outcome that has been decided is a bad one. My issue is that the compensation, as generous as you believe it is, doesnt address my issue personally.
Luckily for me I got Voodoo in the second arena as planned (normally lower cut off than weekend arena) and very rarely do I attempt for a featured champ so bonus refills and boosts do not interest me. On the day of 'servergate' I was most annoyed at the fact that I couldn't get on to play any game mode. Don't need to hear the normal troll bs because the wife was working, kids with granny and it was pissing down outside so all I wanted to do was pack a bowl and play some contest.
I understand that tailoring rewards would take a considerable amount of time so why not give a small package of items which will address a larger amount of players affected. As it stands for me this issue has not been resolved and when it comes to my quarterly review of the game I will take this into account.
Things Ive never expected as compensation:
Dr. Voodoo of any *
An awakening gem
A Hot Tub Time Machine
Surely there is a middle ground between your list and mine.
Kabam weighting 2h additional maintenance well warned in advance, over 8h of Android outage is just incredible!
This compensation is more than adequate. If you really wanted the champ you should've grinded out to get him. I got voodoo and starlord this week. Your not entitled to anything. No one owes you anything. Go out and get it if you lost, you lost. I think most people did 5.7 thinking they would get voodoo and they didn't. Then they want to cry about not getting him. You had to know voodoo would go high.
Dude why don't you STFU?!? It was not your issue so why are you here trolling us all, I did Voodoo and this is nothing about Voodoo, this is about no respect for thousands of users, this is about no customer care cause no six digits players are in, this is about incompetence on the process to figure out a compensation, this is alao because Kabam did a disappointing U turn on all the good stuff post v12. So please, leave the thread and us alone!
He was not worth the answer mate...We just feed the troll
How about energy refills for the lack of questing available? Or missed solo/alliance events rewards? Arena wasn't the only facet that people had issue with. Those outside of the U.S were affected the most, and depending on timezone it wiped out an entire evening/night of playtime. Please consider. Thanks.
Thank you for waiting very patiently for an update on the Android log-in problem that occurred on the morning of June 2nd.
Our investigation into this matter was lengthened due to the complexity of the situation - a number of different Android players were affected in several different ways. We also wanted to ensure that the issue itself was entirely resolved and would not crop back up again. During this time, some Android players were not able to collect items from their Subscription Cards, some Android players were not able to compete in Arenas, and some people missed out on collecting rewards from the Log In Calendars.
To address these issues, we are taking a number of steps:
First, any affected players that had purchased a Subscription Card will have the rewards for that day granted to them, regardless of whether or not they were able to claim the rewards that day.
Second, we will be adding an extra flex day on the end of the Monthly Calendar for all players. This means that if you missed a day, you still have an extra day to claim those rewards.
Last, the trickiest one, addresses the players that were in Arenas. We will be issuing all players that reached Ranked Rewards in each of the Arenas a number of Arena Boosts and Stamina Refills, the amounts of which will be determined by which Arena you were competing in.
You may be wondering how we decided on the Arena Boosts and Stamina Refills for players in the Arenas. This was a complicated situation where not all players were affected, and those that were, were once again affected in different ways. Many players that were locked out were still able to Rank and win top prizes, and many had already reached their goal before they were locked out and received top rewards as well.
Players reacted to the situations very differently, with some continuing to grind after the fact, and some deciding to stop. There is also no guarantee that having that extra time would have given players a chance at winning the Champion, because cut offs would also have changed. Being close to what the cut off was now doesn’t mean that you would have been had the situation been different.
We chose to give all affected Summoners Arena Boosts and Stamina Refills to help them make up the time and effort in a future arena of their choosing.
Thank you all for your patience in this matter, and we are very sorry for the inconvenience that was caused by the down time for all of our Android players.
Dear Kabam Miiike,
Why do you keep referencing and thanking only Android users for their patience when you should know by now that the game's bugs and issues have also been affecting iPhone users such as myself?
It's been 8 days and counting for me since I was last able to log in and play the game.
I've sent a few messages to Kabam customer support and waited patiently for a reply and I've gotten nothing.
I've stated my in-game user name, operating system, version and phone type along with the subject: I can't log in, and patiently waited for a response on the forums from Kabam anyone and have gotten no response.
I really wanted that Iceman and I've received no reassurances that I'll get him despite not being able to log in because of this issue.
Not to mention I've probably been kicked from my Alliance due to inactivity because of this issue which means that I'll probably lose all the rewards I'd otherwise be entitled to had I been able to log in by now.
Unfortunately, I feel relieved that I didn't purchase that subscription card I'd thought about buying or else, I'd be out $30 too.
I'm sure I'm not the only one.
Can you tell us, the iPhone users and the Android users who still can't log in something?
Thank you for this update, i lost a lot of play time that i could have used, however my push really died down after the down time, however i am more then happy to accept this as there is no way of saying that i WOULD Have got the champ but this will help me in a push to get another one later. again THANK YOU!!!!!
Comments
I wanted to go for Star lord (3 star) but just left it after the issue happened although i did unlock rank rewards......
What do I get?
I Stopped On 1.5mil Cause i lost 10hours of my day so my time Matters to Me and my money i would never be forced from situations to buy refills and boosts Cause kabam cannot deliver an arena Without Issues and a very important arena I would have gotten him the 2nd but i had to work so Am entitled to a third round of this arena during the weekend cause most of people thats when they can grind Plus An explaination as to why the game was down telling me that it was down for something complicated doesnt mean anything to this whole community! We had other arenas replayed for a 3rd time for minor things but voodoo no we dont get another ? i dont give a ff as to what u did!
Device samsung s7 edge
Like I said your entitled to nothing. You lost get over it. Kabam owes you nothing. Your not forced to play the game it's voluntary but you want another arena. What about the other 12,000 players who did grind and get voodoo? What should they get? You will take your boosts and get over it.
This discussion has been closed
Luckily for me I got Voodoo in the second arena as planned (normally lower cut off than weekend arena) and very rarely do I attempt for a featured champ so bonus refills and boosts do not interest me. On the day of 'servergate' I was most annoyed at the fact that I couldn't get on to play any game mode. Don't need to hear the normal troll bs because the wife was working, kids with granny and it was pissing down outside so all I wanted to do was pack a bowl and play some contest.
I understand that tailoring rewards would take a considerable amount of time so why not give a small package of items which will address a larger amount of players affected. As it stands for me this issue has not been resolved and when it comes to my quarterly review of the game I will take this into account.
Things Ive never expected as compensation:
Dr. Voodoo of any *
An awakening gem
A Hot Tub Time Machine
Surely there is a middle ground between your list and mine.
Hahahah ,perfect.
I personally don't think this is enough compensation, sure it fixes problems that were made due to the lockout, but where is the compensation for actually being locked out itself? Where is the compensation for missing out of 6 hours of war, or 6 hours of quests? Some shards and energy refills could be nice, you are only addressing half the problems.
Dear Kabam Miiike,
Why do you keep referencing and thanking only Android users for their patience when you should know by now that the game's bugs and issues have also been affecting iPhone users such as myself?
It's been 8 days and counting for me since I was last able to log in and play the game.
I've sent a few messages to Kabam customer support and waited patiently for a reply and I've gotten nothing.
I've stated my in-game user name, operating system, version and phone type along with the subject: I can't log in, and patiently waited for a response on the forums from Kabam anyone and have gotten no response.
I really wanted that Iceman and I've received no reassurances that I'll get him despite not being able to log in because of this issue.
Not to mention I've probably been kicked from my Alliance due to inactivity because of this issue which means that I'll probably lose all the rewards I'd otherwise be entitled to had I been able to log in by now.
Unfortunately, I feel relieved that I didn't purchase that subscription card I'd thought about buying or else, I'd be out $30 too.
I'm sure I'm not the only one.
Can you tell us, the iPhone users and the Android users who still can't log in something?
Neerajk
Dude why don't you STFU?!? It was not your issue so why are you here trolling us all, I got Voodoo and this is not just about Voodoo or SL, this is about no respect for thousands of users, this is about no customer care cause no six digits players are in, this is about incompetence on the process to figure out a compensation, this is alao because Kabam did a disappointing U turn on all the good stuff post v12. So please, leave the thread and us alone!
He was not worth the answer mate...We just feed the troll
Unfortunately he is the kind that feeds himself!
Mention something before the weekend then go silent. Will show up Monday type some bs and close the thread.
Thank you for this update, i lost a lot of play time that i could have used, however my push really died down after the down time, however i am more then happy to accept this as there is no way of saying that i WOULD Have got the champ but this will help me in a push to get another one later. again THANK YOU!!!!!