[Android] 20.0 Lag, Crashing and Performance Investigation

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  • Chan103148Chan103148 Member Posts: 6
    In-Game Name: chan103148
    Device and Model: sony Xperia Z1
    Cellular or WiFi: cellular
    Mobile carrier: smart
    Game Version Installed: 20.0.0
    Game Mode: Story Quests, Event Quests, Danger modes, opening crystals and just everywhere in general
    Description of the Issue: lagging, choppiness, in game freezing making it impossible to have fair fights.
  • AvergosAvergos Member Posts: 1
    Device and Model: meizu m3 note
    Device Operating System: 5.1
    Flyme OS: 6.3.0.0.
    Game Version Installed: 20.0.0
    Game Mode: everything from opening crystals to very choppy fighting.
    Description of the Issue: its just very laggy. It doesnt freeze and it doesnt dc me. Its just very fast pauses that start almost as soon as they finish. Please help.
  • amfm981amfm981 Member Posts: 11
    In-Game Name: amfm1047
    Device and Model: ZTE Blade Z MAX Z982
    Device Operating System: 7.1.1
    Cellular or WiFi: lag happens on wifi as well as cellular network
    Game Version Installed: 20.0.1
    Game Mode: I experience lag in every game mode. The quest for this month has been really bad. As well as trying to open crystals.
    Description of the Issue: Any time I try to open any crystals I have to wait like to minutes before the screen will let me scroll down. If I try to scroll down immediately it will just do nothing or click on the crystal that my finger touches last. In gameplay it is having bad lag for frame rates per second. I have had fights where I swipe back and the screen freezes for a second and then skips a few frames and Ive lost half my life by the time I know what even happened. Then there are times where my swipe doesn't register at all. It has progressively been getting worse over the past couple of months. Its to the point where I don't play this game even half the time I did 6 months ago.
  • Username719233932Username719233932 Member Posts: 58
    Name: Bastarred
    Samsung Galaxy S7 Edge
    Android 8.0
    Cellular mode
    Game ver 20.0
    Alliance Quest

    Added 3 boosts to 5* Thor to face 1st Mordo in AQ map4. Game lag. Kicked me. Lost 50% health. Lost fight.
    Thanks.
  • DepecheDepeche Member Posts: 17
    In-Game Name: DepecheX
    Device and Model: Xiamo redmi 3s
    Device Operating System: android 6.0.1
    Cellular or WiFi: both
    Game Version Installed: 20.0.1
    Game Mode: everywhere
    Description of the Issue: game is lagging so bad it is unplayable to put it in perspective its loading takes about 3 mins per fight moving on map lag s so bad frame rate doesnt even appear and moves so slow it might be 12 frame per minute
  • FranciscoNtFranciscoNt Member Posts: 1
    In-Game Name: FranciscoNt
    Device and Model: LeNovo Motorola Moto G4 Plus
    Device Operating System: Android 7.0
    Cellular or WiFi: This is happening on both 4g and Wifi. My mobile carrier is brazilian TIM.
    Game Version Installed: 20.0.1
    Game Mode: I'm having this lag issues all over the game, mainly between screen changes and on crystals screen.
    Description of the Issue: I'm experiencing issues all over the contest, mainly between screen changes and on crystal screen, during fights it becomes lighter, but not enough to turn into a good experience.
  • FreakydFreakyd Member Posts: 206
    As above
    Oneplus 6
    Can't play because so few movements are responding. Worse since update.
  • Kakashi1Kakashi1 Member Posts: 1
    Hey kabam

    i've been enjoying this game with clean and fluidity performance in the game.Besides, 20.0 version is so lagging and annoying the game experience just the ruining the best impressions on the game these days. please, give us an another update for smooth and fluid gaming experience.

    Model:Mi 4A

    OS: Android 7.1.1
  • horrendous_toohorrendous_too Member Posts: 236 ★★★
    In-Game Name: horrendous too
    Device and Model: HTC 10
    Device Operating System: Android 8.0.0
    Cellular or WiFi: Both
    Game Version Installed: 20.0.1
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. Anything that takes more than 2 fights
    Description of the Issue: Main issue seems to be the overheating. When it does overheat I then get massive random lag. the game will stutter and pause in the middle of fights, ignoring inputs for either blocking or attacking. Seems to be directly caused by the overheating, when I place my phone on an ice pack in between fights it does seem to mitigate the lag in game. It is completely insane that I would have to have external cooling for my phone to play this game.
  • axtell5000axtell5000 Member Posts: 9
    edited September 2018
    It has been bad since 19.1 Why does it take so long to fix. Only positive is this garbage company wont get a single cent from me. Beyond disgusting
  • Stark78AlfaStark78Alfa Member Posts: 502
    In-Game Name: Stark78Alfa
    Device and Model: Moto G5 Plus (XT1683)
    Device Operating System: Android 7.0
    Cellular or WiFi: Both
    Game Version Installed: 20.0
    Game Mode: All of them
    Description of the Issue: The game freezzes in general. Champions do not responde imediatly to commands, this makes it difficult for evading atacks. It is almost impossible to see all the map (AQ, WAR or mission) without having to restart the game. If I insist playing despite the lags, the game will close after some minutes.
  • JayBird_IsTheWordJayBird_IsTheWord Member Posts: 163 ★★
    In-Game Name: JayBird_IsTheWord
    Device and Model: Samsung Galaxy Grand Prime
    Device Operating System: 5.0.2
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? Dedicated WiFi
    Game Version Installed: 20.0
    Game Mode: In which game mode did the error occur? AQ late movements after input such as dash and combos that result in getting punished. LOL practice, after a few minutes the fight becomes choppy and skipping frames with my inputs not being accepted. AW unblockable sp1 nodes, I dex the sp1 but the return attack delays leading to standing intercept.

    Extremely frustrated with the game right now. I am getting punished and the only recommended solution is to go IOS.
  • AnkalagonnAnkalagonn Member Posts: 535 ★★
    edited September 2018
    In-Game Name: Ankalagonn
    Device and Model: Samsung Galaxy Note 8
    Device Operating System: 8
    Cellular or WiFi: Both
    Game Version Installed: 20.0.1
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
    Description of the Issue: 30 mins of game play depletes the battery almost through a 25%, takes forever to load stages. No other apps on background (I always kill them), no developer options activated. Settings on game mode performance.
  • Hünkar1453Hünkar1453 Member Posts: 5
    In-Game Name: Hünkar1453
    Device and Model: redmi 2
    Device Operating System: 7.1.2 android
    Cellular or WiFi: Wifi and mobile
    Game Version Installed: 20.0.1
    Game Mode: Story Quests, Event Quests, Danger modes, opening crystals and just everywhere in general
    Description of the Issue: lagging, choppiness, in game freezing making it impossible to have fair fights.
    All problem there I have, begin with new update,with 20.0.0. Before I don't have problem just was becoming my phone hot, now is impossible to play. Even can't open crystals, can't move on the map. Pls kabam do somethings for this. Like I said before too, old version we don't have any problem. All problems is begin this month with 20.0.0 and 20.0.1. This is so bad and sad
  • Jlemos818Jlemos818 Member Posts: 83
    This is **** ridiculous why should I have to go look all that info up bs all I know is I'm on android lg aristo2. After update same issues as everyone else on here please fix!
  • darkmirrorimagedarkmirrorimage Member Posts: 12
    User name dark.mirrorimage
    Lg K20 plus
    Android 7.0
    Game version 20
    both WiFi and mobel network
    Like most everyone else, just combat in general is so laggy it's almost unplayable. It does kinda lag a little when loading but as soon as the players start running at each other everything slows down and freezes then jumps to after fight started and your already in the middle of being hit with a combo, which has made the harder levels a joke to even try, I wasted a ton of units buying revives and health after burning through my stash I had before giving up cause I kept getting one shot killed because the lag would freeze up right at the beginning of the fight and unfreeze after I'm already being hit. Most of my alliance won't even do danger rooms at all because of it.
  • mikejs1mikejs1 Member Posts: 52

    In-Game Name: mikejs1
    Device and Model: Samsung Galaxy Tab A 9.7 (SM-T550)
    Device Operating System: 7.1.1
    Cellular or WiFi: Wifi
    Game Version Installed: 20.0
    Game Mode: All of the above, including the crystal vault and menus.
    Description of the Issue: After the Ant man update we got lag, skipping, and other issues, but they were easy to play over and power through. Now we get the danger room update and EVERY aspect of the game lags HORRIBLY. If i go to hit the help button that screen lags, sometimes hitting "help 4" does nothing. Going to the crystal vault, it lags, you're trying to scroll through and it just keeps tapping instead and dropping down crystal menus instead. Spinning or popping crystals, even a single one takes more than a minute to do. You could wait up to 2 minutes to find out what champ you got because it freezes between openings or tapping to stop. Lag during combat makes AQ almost impossible to finish, the fights don't start until right before the background music loops, and the whole fight is just skipping frames. Doing things like intercepting, baiting a heavy attack, parrying, or dexterity use is hard to do, because the whole fight will freeze right before any input is successfully registered. Swiping sometimes throws a medium attack, tapping might throw a heavy attack. Every time we get new game modes or characters, it seems to pile on a ton of bugs and lag. We really appreciate what Kabam is trying to do, but I've been playing the game less and less, only popping on for alliance modes to avoid getting kicked, but it takes longer than it should to finish a fight or do anything in game of significance
  • Pappee526Pappee526 Member Posts: 3
    edited September 2018
    In-Game Name: Pappee526
    Device and Model: Vodafone Tab mini 7
    Device Operating System: android 6
    Cellular or WiFi: both
    Game Version Installed: To 20.0.1
    Game Mode: every mode
    Description of the Issue: At the beginning of fights i only see like 1 frame /sec and it goes on for like 20-30 secs. After that it works almost fine with short periods of lags. Also when browsing crystals cant scroll easily. Its been going on for about a week.
  • Darkstar4387Darkstar4387 Member Posts: 2,145 ★★★
    Still lagging really bad especially at night and it's only this game that is having issues with lag.

    Any word on when it's going to be fixed.
  • BraderSawBraderSaw Member Posts: 76
    YEAH ME TOO STILL LAGGING EYERY 10 MINUTES WITH LAG AND BATTERY DRAIN. PLEASE KABAM FIX THIS UNTIL 25 SEPT
  • BigKOBigKO Member Posts: 25
    ign: wuzu85
    Device and Mode Samsung Galaxy S4 GT-I9505)
    Device Operating System: 5.0.1
    Cellular or WiFi: both (WiFi & Cellullair T-Mobile)
    Game Version Installed: 20.0.0
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
    Description of the Issue: The game loads very slow to extreme with late response, can't block or parry in time. In AQ or AW game lags, opening crystals game lags, moving in quests and viewing my roster game lags and at the start of fights game lags. So the main issue is Game performance, when will there be a stable fix or can you guys acknowledge that you are not going to fix this, this problem started from version 12+ and we are now at version 20

    8 versions with no fix :(:(:(

  • Titan_MikeTitan_Mike Member Posts: 14
    In game name: Titan Mike
    Phone: LG V30+
    Software: Android 8.0
    Wifi - my connection is strong and normal on all other connected devices
    Game modes affected: moving in quest maps, scrolling through champions for arena lineups, loading screens, the starts of fights where it says "ready...fight". Pretty much everything outside of the actual fights, although occasionally I've seen some lag there, too.
    Game version: I'm assuming is 20.0? It's the latest updates version of the game.
  • M1k0rinM1k0rin Member Posts: 605 ★★
    edited September 2018
    IGN : T3mu
    Device and Model: oppo neo 7
    Device Operating System: 5.1
    Game Version Installed: 2.0.1
    Game Mode: AW, AQ, EQ, opening crystal, moving from map to map, insanely lag
    Internet : wifi and cellular
  • J_MadroxJ_Madrox Member Posts: 6
    In game ID: J_Madrox

    Device: Wiko Wim light
    Android version: 8.0
    Cellular or wifi: both

    Game version: 20.0
    Game mode: manely Arena, a bit in event Quest (did not try alliance quests or wars with such lags)

    Description: When the game starts to lag: each time a champ is selected for arena the game screen freezes for a few seconds. I say the game screen because the phone itself is still responsive to everything else.
    When starting a fight, I got like 3 2sec freezes in a 8sec timeframe when "ready" is on screen.
    The lag desapears when I restart my phone.
    One time I did not restart my phone. I quited the app and opened another one (namely Clash Royale). Oh god this was awful. Bug bug bug lag lag lag, the phone at one point did not respond anymore and had to be restarted. On again, I had sort of a "scar" on the phone: When the phone was at high luminosity, a philigrane of the last Clash Royale screen I was on was present on my screen whatever I was doing. Moreover the screen was pulsating with light. This issue faded in a few minutes, mainly with diminuing luminosity and occupying my RAM with MCOC.
    Last thing last: It happens to me episodically that during a long fight, whichever game mode I'm playing, I get a 3sec freeze at any given moment in the fight. "Fortunately" it acts like a small "Pause" in the game.

    Here you go with your info

    Best regards.
  • xborarosxboraros Member Posts: 2
    In-game Name: xboraros
    Device and model: redmi5+
    Operating System: 8.0.0
    Cellular or WiFi: both of them
    Game Version Installed: 20.0.1
    Game Mode: Story Quest, Event Quest, AQ, AW, Arena
    Description: Lag is certainly not consistent, but the following occurrences are the most common for me:
    1) When the defender dashes in towards me, the game would stop for a split second, not allowing me to block.
    2) At the beginning of the fight, right after the attacker and the defender run toward each others, the game would stop for a split second, not allowing me to block or parry.
  • DRTODRTO Member Posts: 1,649 ★★★★★
    It's been a couple days since I posted on here, but I'd like to say that at least for me the severe lag no longer seems to be a problem, game is running pretty smoothly for me so hopefully other players have seen this improvement.
  • NihungNihung Member Posts: 108
    @Kabam Lyra

    In-Game Name: Nihung
    Device and Model: NVidia Shield Tablet K1
    Device Operating System: Android Version 7.0 - Kernel 3.10.96+
    Cellular or WiFi: Wifi - however happens on my Sony phone using cellular as well
    Game Version Installed: 20.00
    Game Mode: Happens randomly in all game modes.
    Description of the Issue: the game sometimes lags and frame rate drops. Sometimes the game just crashes without warning. Happens at least 3 times in the day. It's getting to the stage where the game is becoming unplayable. Also scrolling tabs the game lags. Moving along energy game lags. Sometime tablet gets very hot.
  • CS_arenaCS_arena Member Posts: 17

    This thread is for Android users only.[/b]

    In-Game Name: UnstoppableCs
    Device and Model: Lenovo A7000
    Device Operating System: 6.0
    Cellular or WiFi: cellular/what is your mobile carrier? Reliance JIO
    Game Version Installed: 20.0 version of the game only. (Example, 17.1.5)
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest ,Alliance War.
    Description of the Issue: when I go for opening crystals, it like takes years to go from one corner to start point then from there to vault, I might have got blade dupe but then the lag ended up with Hawkeye, when I play story it takes so time for landing a hit, then suddenly no Perry opponents evade, lot of units got wasted to kill ultron, and duck, aw too I used 15/15 0 items left, for this performance I have to leave ally
  • crystaldsmithcrystaldsmith Member Posts: 471 ★★
    In-Game Name: crystaldsmith

    Device and Model: Google Pixel XL

    Device Operating System: 9.0

    Cellular or WiFi: Both, oddly enough it's as best on WiFi as it is in mobile data. Verizon is carrier.

    Game Version Installed: 20.0

    Game Mode: event quests, alliance quests, alliance war.

    Description of the Issue: there is a significant to severe lag that occurs when you are fighting. So if you swipe backwards or forwards there is a delay. There is no delay for the opponent so the AI is far more difficult to fight. Swiping back doesn't always move the champ backwards. After activating a special there is about a 1 to 2-second delay where the champ doesn't respond. when activating dexterity there is a 1 to 2-second delay where the champ does not respond. The AI can block special one and two but it seems to be arbitrary and I cannot pinpoint exactly what makes it occur. When attempting to block or parry the opponent the functionality does not always work. I've tested it thoroughly and it seems to be arbitrary as I cannot pinpoint exactly when it occurs or what specific Champs it occurs with.
  • mohamed_anismohamed_anis Member Posts: 5
    In-Game Name: mohamed_anis
    Device and Model: sony T2
    Device Operating System: 5.1.1
    Cellular or WiFi: Does this issue happens on both
    Game Version Installed: 20.0.1
    Game Mode: happens the most when questing but also happens on AQ and AW
    Description of the Issue: at the start of the fight it's like if the game is on slow motion and few seconds later it becomes almost normal but a bit slower but sometimes in the middle of the fight it feels like the screen froze for a couple of seconds
    also when opening crystals the app freezes for like 10 seconds before being able to purchase the crystal and when tapping the crystal the lag goes through the roof with more slow motion than ever and the crystal starts stopping on champions for more than 2 to 3 seconds then rolling over to the next champion and again and again till it stops on the fourth
This discussion has been closed.