The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!
Loading time and images issues 20.1 [Merged Threads]
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Now if only I could get back the energy, catalysts, items and dungeons or whatever the daily thing is this month that I've been missing out on...
Silent resolution.
Better late than never.
However, it should not have happened in the first place. Many summoners, myself included, missed out on the grind for Proxima Midnight and (though not as impactful) a handful of days to work through Epic UC.
today after login on my air 2 , i found the ui display glitch, usally it disappears after re login . but this time after re login several times , it didn't go away .
so i reinstall the game , guess what , BIG mistake : the missing image & long loading glitch happened .
It seems they didn't actually fix the issue ，instead just moved it around.
i wonder if this happened to other players.
if you are experiencing long loading times i think you may need to look at upgrading your phone.
every time a new version of the game is released it is bigger and more advanced and requires more system resources than before.
just as a PC game requires higher specs to run well.
long loading times is mostly an indicator of your device falling behind in performance.
For those of you still struggling with the game, I'll be watching for a speedy resolution to you too. Any word on Kabam's part would be appreciated.
Not sure how but after seeing "The problem has been solved" I reopened the app and it worked just fine. There wasn't an update or anything, it just started working as it should.
Its slower and laggier compared to before the issue.. but "working".
OMG, I just told my wife the same thing. I have load times that never finish after fight ends or when beginning a quest...AQ and AW are even worse because even after a fresh restart it takes forever.
Kabam, the spinner just sits there spinning and every few seconds it stops on repeat.
I could never do a legends run ever with this. I can barely use my energy on a 1 energy per tile map so I am avoiding them LOL.
I am on IPhone 6+...wife experiencing same issue on her phone. The only thing that doesn't have loading issues on iphone now are arenas (thank god). The massive FPS drops I was experiencing in 20.1 seem to be gone, but now both my wife and I are dealing with this loading issue. Please help!
Iphone 6s ios12
False. This has nothing to do with space or anything like that. The game engine is the same as when the game ran fine on day one. They have added a few background maps for fights, but in all honesty, I think this is a memory leak/resource unloading issue that has been causing these lag/FPS drop/crashing/loading issues over the last yaer. It seems to get worse and worse the more characters are added and when more events that are going on at the same time. What's also weird is I think the issue is a combination of server-side inefficiency and client-side memory leak/resource unloading issue (at least for iOS) because at 2am PST-5am PST, the lag and loading are slightly better.
The reason people with newer phones don't experience it as much is because they have much more memory to blow thru before the leak affects them, and most newer phones have 4GB+ of memory which means they can load the entire game easily into memory and not experience any slowdown. There still is obviously a problem, and someone at kabam has to have an iphone 6+ to be able to test this out on. Simply try to get thru one path in an event quest an you will experience slower loading times as you go until it becomes faster to restart the game vs waiting for teh fights to unload.
it may well be a combination of both things.
there may very well be a memory leak.
i do not have the tools required to test his on my phone.
if it was a PC app i would be able to test it and tell you for sure.
just because the game engine is the same does not mean there has not been updates to it and the code which take a larger toll on you device.
there is more things going on at once then there were before with these advanced champion mechanics and fancy graphical effects leading to more info being required to be stored in ram at the same time.
iphone 6+ is now becoming an older device and we cant be expecting it to perform the same for running MCOC as it did 1 year or 2 years ago.
It is not just the size of the ram on newer phones but more importantly the speed of the ram, as it can read / write the data alot faster.
Unlikely it has anything to do with hardware spec .
my experience：
no game file change until UI glitch appeared , missing images happened after unintalling & reintalling game . and then , after reinstalltion via vpn , the missing images & loading time issue go away , with the UI glitch. And now if i don't play via vpn , the UI glitch reappears .
So it seems the issues are connection related.
Don't get me wrong , the game added quite a lot graphic effects，some of those are hardware demanding and some are unnecessary and eye straining imho , and i guess it may cause memory leak and overheating . kabam should really optimize these things . but in this case , i don't think they're related.
Device Operating System: IOS v12.0.1
Cellular or WiFi: Tried both
Game Version Installed: 20.1.1
I open my game yesterday and I see this weird MS_ID_UI error everywhere!!! Not like I haven't experienced this bug before, but this time its everywhere unlike before when it was found only in some headings and the inventory. The game was literally unplayable!! I restarted the game a couple of times and there was still no change. So I did what I am supposed to do. I reinstalled the game. But once the game was back up, the condition was even worse!! There were even small images missing!!! That's not all. I thought I will restart the game again and I did. But it won't go past the damn loading screen. I'm seeing Venom the Duck for over 10 minutes now and still no change.
iOS 10.3.3 (latest for that model)
WiFi
Game version: 20.1.1 (problem started in 20.1.0)
Game mode: Post-Fight "Loading.." (Sym.Duck graphic) screen
Issue: whenever at "Loading.." screen waiting to return to the quest map after a fight (AQ, AW, monthly quest, or Lab), seems to take up to several minutes to get past Loading screen and return to map. Sometimes takes sooo long that just have to give up and restart game.
Was happening ever since 20.1.0 (although general slowness has gone on for many versions now). Before updating to 20.1.1, I even totally deleted game, shutdown device, rebooted, and fresh install, and that did not seem to help.
Even happens sometimes after very first fight after starting up game and doing nothing else first. While other times seems to be worse after switching apps (ie, to a chat app) and then back to game.
I'll post my Device information. Hopefully there's a future improvement for us android users. Thank you. #saveandroiduserinmcoc