TenebrousTenebrific
Comments
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Hey Bigboyman! Sorry to hear you're not able to get into The Contest. Have you checked to see if your device is compatible with the latest minimum requirements? You can find a link to them here: https://help.kabamsupport.com/hc/en-us/articles/360052392992-Device-Compatibility If your device does meet the minimum…
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Hey ShrimpR! Thank you for letting us know of the bug you're experiencing with this very helpful video! Could you fill out the following questions for us, so we can get more information please? Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the…
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Hey there! This doesn't seem to be an issue with the game itself. Please reach out to our Support Team for further assistance. They'll be able to review your in-game account and provide further assistance with this issue. In the game, please tap the grey gear icon in the top left corner. From there, tap on the button that…
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Thanks for bringing this issue to our attention. There's a thread open already on the topic, located here. We've alerted the team to this issue. To keep everything more organized, please post any updates in that thread, and keep an eye out. As soon as we have more details, we'll update. Thank you so much for your patience,…
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The forums are not the place to discuss any actions taken on individual accounts, including in-game bans. There is more information here in our forums regarding bans.
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Indeed! The other thread can be found here!
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We're sorry to hear you're experiencing this with the new update. There is already a thread going on the topic, so we'll be closing others to help keep the forums more organized and information in one place. We'd really appreciate additional details you can provide with: device, OS version, confirmation you've updated to…
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We're sorry to hear you're experiencing this type of issue with the new update. There is already a thread going on the topic, and our Teams are watching it for information from players. To help keep the forums organized, we'll be closing additional threads on the topic. We would greatly appreciate additional details you…
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We're sorry to hear you're experiencing this with the new update. There is already a thread going on the topic, and we'd appreciate additional details you can provide with: device, OS version, confirmation you've updated to the latest version of the game, details on where/when this is happening in the game, etc. To help…
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Hey all! This has been addressed a few times over in the forums. We don't have any plans to add Rank Down Tickets into the game at this time. We do appreciate your feedback, and will make sure the Team is aware that some players are still interested in seeing them added! Since this has been addressed, we'll be closing this…
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Hey @ALLEN0921 , Demonzfyre helped out with a short video on where to scroll. Did this help out and resolve the issue for you, or are you not able to scroll down to see "C" in the list of options? If you're still experiencing an issue, please provide more details for our team regarding the device and operating system…
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Spreading rumors doesn't do anyone any good, and really just clogs up the forums. We'll be closing down any threads like this. Please review the official thread for details. Everything you need to know has been announced in the thread located by clicking here
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Hey all! This has been addressed a few times over in the forums. We don't have any plans to add Rank Down Tickets into the game as a normal thing. We do appreciate your feedback, and will make sure the Team is aware that some players are still interested in seeing them added! Since this has been addressed, we'll be closing…
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You can find information HERE regarding account bans. These Forums are a place for community discussion, not one-on-one support, and we are unable to assist with these matters in the public forums.
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Hello, @Kingsquest . The Google translate version of your message is difficult to discern, however, I believe you are talking about the recent Emergency Maintenance (unable to log into the game). We do apologize for the frustration this caused, and our Teams will be reviewing how this impacted players and having…
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Creating a ticket was the correct first step! The Support Team has access to your in-game account and can better assist with this issue. A few troubleshooting steps may help! Have you tried closing out the app completely (swipe to close) and then opening it back up? You may also try logging out and then back into your…
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I have to say, the entire team works very hard to keep the forums organized and ensure members are following the rules and guidelines to keep this space constructive for forum members. A lot of work goes on in the background that isn't seen publicly. Miike and Ad0ra did a fantastic job communicating during the downtime, as…
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Hey there! The ability to change your in-game name is limited to once per 90 days. There is more information located in the article linked here. The Moderation Team does not have access to in-game accounts, therefore this issue does need to be handled directly with our Support Team. I apologize, however, we do not have…
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As was noted earlier, this issue is now resolved. We apologize for how long it took to get things back up and running and appreciate everyone's patience. As previously mentioned, we will be assessing the full impact and start discussions regarding what compensation will look like early next week. For the remainder of the…
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In the event you haven't yet seen the stickied thread, we will be assessing the full impact and start discussions regarding what compensation will look like early next week. More details are available here: http://forums.playcontestofchampions.com/en/discussion/77965/emergency-maintenance-june-29
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For those that didn't see the announcement message (stickied here), we will be assessing the full impact and start discussions regarding what compensation will look like early next week. Thank you to those sharing constructive feedback and suggestions regarding what you'd like to see.
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The team will be looking into the impact this has had on all Summoners and discussing compensation. Please keep your eyes on Stickied threads in the forums for updates! There are more details here regarding the downtime and our plans:…
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It wasn't meant that way. We were all getting excited to see the game coming back up, and excited for you all to be able to get back in (many of us were up crazy hours, as well, keeping an eye on things).
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Hey @Lego_Avengers2 , thanks for letting us know. The game was just brought back online, so it's possible there could be a bit of a delay. We're really sorry about the frustration with this. There are more details in this thread regarding how the issues surrounding the downtime have been and are currently being handled:…
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We have been advised that the game servers are back up and running. As previously noted, the team is monitoring for server stability at this time. A 30-minute timer for AQ is in place for the remainder of this current AQ. Unfortunately, we won't be able to make that shorter, although can understand the frustration with the…
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Hey Summoners, we are happy to report that the game is now back up. We will be continuing to closely monitor stability. We apologize for how long it took to get things back up and running, and appreciate everyone's patience. As previously mentioned, we will be assessing the full impact and start discussion regarding what…
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Sorry, it looks like bringing it back up included some hiccups. We'll let you know once we have some more info!
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:( Thank you for letting us know. We'll pass this on to ensure the Team is aware that some players are still having errors.
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We are happy to report that the game is now back up. We will be continuing to closely monitor stability. We apologize for how long it took to get things back up and running, and appreciate everyone's patience. As previously mentioned, we will be assessing the full impact and start discussion regarding what compensation…
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That's correct, we will be looking at the full impact this outage has caused after it has been resolved. We don't have an ETA on when the game will be back up, however, you can find more details in this stickied thread: http://forums.playcontestofchampions.com/en/discussion/77965/emergency-maintenance-june-29#latest To…