"Lost connection bug" Game Down - July 10 [Merged Threads]
Zuko_ILC
Member Posts: 1,516 ★★★★★
IOS 11.4.1
Iphone 8+
Tmobile
Getting old
Iphone 8+
Tmobile
Getting old
Post edited by Kabam Lyra on
4
Comments
I can not start a battle.
sometimes I can start the battle but when I won the battle, lost connection and start the same battle again....
I apologize for the inconvenience and frustration this issue is causing. I did, however, reach out to the team about this. We will be sure to let you guys know what is going on as soon as we get an update.
In the meantime, can you please post any information on the issue that may help? Is it only losing connection during the Arena fights? Or have you noticed it other times? How long does the connection stay down? Be sure to include your device make and model as well as the operating system in your post.
Iphone X
Tried wifi and mobile network
I haven’t tried AQ for fear of losing fights or half health with a crash.
A word of advice on compensation for all of these problems. You are trying to mete out compensation based on your estimates of what players have lost due to the issues. That misses the point. The biggest loss is being unable to play when you planned, disrupted gaming schedules and being frustrated and angry by the game rather than spending time enjoying the game. You need to add enough compensation to make up for the fact that your game problems are causing players to be frustrated and angry at a time when they are trying to relax and enjoy the game.
IOS 11.4.1
Home WiFi
O2
Have been kicked out of alliance war, lost half of my hero life there.
Have been kicked out of 4* basic arena and lost the infinity streak.
Magic moments. I feel the Christmas is close.
STOP providing pathetic & poor quality gaming service and connection. CHECK YOUR CONNECTION Kabam, it is NOT us! We do NOT need to check, YOU NEED TO CHECK! Something wrong with you, not us! Your QUALITY is pathetic!
For the past 1 hour, I encountered 4 connection issue, and it just kicked me out.
First time, I won an AQ fight, it kicked me out & didn't register the win, and my 4* Blade lost 50% of his health!
Second time, I won an AW fight, it again kicked me out & didn't register the win, and my 5* Blade lost 50% of his health too!
Third time, I won an Arena fight, it again kicked me out & didn't register the win, and I almost lost my infinite streak
Fourth time, I opened a crystal, once again the spinning wheel of death, and it kicked me out, I have NO idea what I got from the crystal!.....
Again, your apology is meaningless. Please get the quality and service right is UTMOST IMPORTANT!!!
Even if they tell you okay, guess you can't trust them anymore, given the poor quality and constantly breaking trust and poor communication. Better wait longer so you don't loose your streak. Good luck!
I'm all for it! .... good to pull the game down, shut it for say 7 days, go fix everything, if necessary, replace the development team, get someone competent and capable, fix it once for all, and bring it back ONLINE and LIVE, and let it run smoothly for the next 5 years without emergency maintenance or server instability.