Incursion - my screen goes black [resolved in hotfix, available now!]

Is this Dust’s new power? She makes the screen go black? I lost a champ and most of herc. Is this a glitch?

Comments

Hey Summoners,

Thank you for bringing this to our attention.

We brought this to the team, we'll provide updates as we get more information!

Any update on this, how are we supposed to do 25 rooms in sector 6 with a black screen

TheShinyDome

How did those of you that say you got through some of the fights with a black screen actually win a fight if you can't see what's going on?
the game always goes on a matter of timing. just charge and attack and if they block, retreat back and intercept them or parry them, just listen for the sounds and then its a matter of 1, 2, 3, 4, 5 retreat repeat. its just like grinding arena while watching tv.. just listen for the game sounds and respond

Not everyone plays with sound.

bumble-bee

I got KO'ed by knull in sector 6 room 4.
At first, I thought it is a new node.
Thanks to the forum I got to know it is a bug.
Looking forward to the compensation from Kabam.

Theshadowpanther

Is this fixed yet?

OldManHop

I don’t always ask for compensation, but when I do…I mean it! Lol

Don't hold your breath.

SecondSkriller

I don’t always ask for compensation, but when I do…I mean it! Lol
Don't hold your breath.

lol, if you think compensation isn’t due for an unplayable game mode that basically imsta-kills your character in zone 14 like it happened to me, you’re tripping

Chuck_Finley

Still waiting for an update on this…

Oakenshield

To note - this isn’t just an incursions issue. I think it is a Sand issue. I just had it happen on Thronebreaker EQ 3.1.

WorldEater

@Kabam Miike
@Kabam Lyra
@Kabam Zibiit
@Kabam Porthos
@Kabam Vydious

ValisFett

Is this fixed yet? I’m afraid to try again

CaboDestro1

Kabam should shut down incursion until they fix this black screen issue. Stuck in room 20 fighting Dust on a black screen. Units wasted sucks!

Malchaeis

Here I'll say what they should say.

"Sorry everyone, this bug is more complicated than we Initially thought. We don't want to take the whole event down, as it's not affecting every player. We will implement some changes we hope will fix this when this weeks incursion timer is over. We are looking into appropriate compensation for those that have been affected. This may include return of items used, units spent on buying incursion items or additional artifacts given. We are actively discussing this with the game team. Sorry for the inconvenience this has caused everyone."

Or something like that

BeastDad

For everyone asking, no the issue has not been fixed yet.

DocWest

It’s really amazing they have let it gone on this long without updating us on what’s being done.

Teds_1_Rooster

Hey Summoners,

Thank you for bringing this to our attention.

We brought this to the team, we'll provide updates as we get more information!

Going on 3 days now! A little bit of communication would be nice

Teds_1_Rooster

There’s 2 other threads of people having same issue

Teds_1_Rooster

Has anyone submitted a ticket and got a response?

Chuck_Finley

It’s really amazing they have let it gone on this long without updating us on what’s being done.

They are probably overwhelmed trying to come up with the next WoW combination where we can only use Groot, SP1’s, can only cause damage with specials, while having 3 power stings on us at all times.

Teds_1_Rooster

Here’s what I got from submitting a ticket…

Huron2344

It’s not only happening in incursions, I had it yesterday in the monthly quest too. Could it be tied to a specific scenario? Ultron? When any of the fighters launch an special it looks like the ultron scene in the background.

DrZola

Here’s what I got from submitting a ticket…

That is a “don’t hold your breath” response from the Support team (in my humble opinion).

Dr. Zola

SummonerNR

@Vex Prime
See here, since you hadn’t seen that this issue was already asked about, with this main merged post (and ton of others) having been on 1st page of Forum Posts all week.

Chuck_Finley

So I guess we are going to go another day without a fix for this. Awesome.

GrO_ot78

Same thing just happend to me. I was looking for 150 7* shards…but no, not today…

GroundedWisdom

It happened to me a few times, but I had fun playing anyway.
Congratulations, I guess? What are you even trying to say here?

You can't understand what I said? I said it happened and I made the most of the situation and played anyway.

SIlverProfessor

I too have had the black screen of death. It's not a fun way to end an incursions session.

crazygodz

Faced this issue and immediately came to the forums. Glad to know I'm not the only one. 😅

BigPoppaCBONE

How did those of you that say you got through some of the fights with a black screen actually win a fight if you can't see what's going on?
the game always goes on a matter of timing. just charge and attack and if they block, retreat back and intercept them or parry them, just listen for the sounds and then its a matter of 1, 2, 3, 4, 5 retreat repeat. its just like grinding arena while watching tv.. just listen for the game sounds and respond
Not everyone plays with sound.

*clears throat*
This game has sound?

Oldie, but goodie.

Gaborrrrr

Can’t believe this still hasn’t been fixed

And not even a word of update…

Worst of all when you force close the fight to restart with 50% less health in hopes that the lights come back up… you lose Galan and Odin pre-fights and horsemen etc.

BeastDad

There needs to be some compensation for this issue.