[iOS] Lag and Performance Investigation

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  • fettlahfettlah Member Posts: 3
    Hi
    I have iPhone 6 iOS version 11.3 issues occur over both cellular and WiFi, game version 19.0 according to uk App Store last update was for the new antman eq
    Current issues are: sluggish champs, game lag in all fighting modes and also when moving between champs screen crystal screen store etc items in overflow do not show correctly for example a t5 iso often has the image of a tier 1 or 2 iso, champs randomly stopping mid combo dash back just not happening, screen over heating constantly and a 100% battery draining completely after only 1 hour of game play,
  • DnextbigtingDnextbigting Member Posts: 3
    iPhone 7 Plus. I’m all game modes. This weekend after my phone overheating 3 times. I did not even play long. Phone just froze and shut down. This is ridiculous.
  • RobyOneKenobyRobyOneKenoby Member Posts: 18
    edited July 2018
    Hello,

    I have the latest iOS on my Ipad Mini 4 and until the last version the game works like a charms now with the last update is impossible to play latency in aq and aw kill me all the time plus the latency to block opponent is impossible in this way i can't play the game anymore so I have to leave the game please make it something quick and fast to fix latency issue in many iOS devices.... thanks

    PS. For your info as a iOS developer I can tell that the game start good and is deteriorating every time you play AQ or AW so seem like a leak of memory that after some time crash the game.
  • Boom25Boom25 Member Posts: 3
    Device and Model: iPhone 6s
    Device Operating System: iOS 11.4
    Cellular or WiFi: WiFi and LTE
    Game Version Installed: 19.0.0
    Game Mode: ALL
    Description of the Issue: My device is over heating. Game becomes unresponsive and lags.
    Sometimes my phone restarts and the volume shuts out. Battery draining completely after only 40 min of game play. I don't have this problem until update game.
  • EscoutsEscouts Member Posts: 428
    Device and Model: Phone 7+
    Device Operating System: IOS 11.4
    Cellular or WiFi: Both. Verizon
    Game Version Installed: 19.0.0
    Game mode: All
    Over heats and reboot’s back to home screen.
    Deleted, reinstalled, and rebooted
  • Mephi1983Mephi1983 Member Posts: 7
    I have IOS 11.4 in iPhone 6. My phone overheats resets of on more than 5 minutes arena at moment is no go. I was getting emergency screen black screams and everything in between since update 19.0
  • Danbull91Danbull91 Member Posts: 2
    Device- 6s plus
    Iso- 11
    Connection- WiFi
    Ever since the update this game only has been overheating my phone and the game has been lagging and freezing none of the other games/apps are doing this.
  • wytcoleswytcoles Member Posts: 1
    Device and Model: iPhone 7 Plus
    Device Operating System: iOS 10.3
    Cellular or WiFi: Cellular
    Game Version Installed: 19.0.0
    Game Mode: AW/AQ
    Description of the Issue:
    Mostly happens during alliance war. Some controls don't function and sometimes there is a lag. There are delays in blocking, evading, and attacking. It is sometimes frustrating to see your champion punching and kicking air. No problems during arena fights though.

    I have been reading some posts here. It seems these problems have been going on since April. Are they working on a solution to these problems? Or did the complaints fell on deaf ears?
  • Galaxy76Galaxy76 Member Posts: 62
    iPhone 7...11.3 ,,,,overheating, freezing, black screen issue
  • PicklechipsPicklechips Member Posts: 45
    iPhone SE
    Operating system 11.0.2
    Both cellular and WiFi connections
    Game version 19.0.0

    Game is lagging and glitching during fights in AQ, AW, event quests and arena. I am losing easy fights caused by missed blocks and evades because of glitching.


  • Mini_GrMini_Gr Member Posts: 31
    Put phone into power save mode it fixes the performance issues I've tested this on both iOS (iPhone 7) and android (Samsung s7 edge, Samsung s6)
  • Ohf1shOhf1sh Member Posts: 4
    iPhone 7 iOS 11.4

    Crashing, overheating, lag

    Crashing during fights is a huge disadvantage and particularly bothersome.
  • PicklechipsPicklechips Member Posts: 45
    Mini_Gr wrote: »
    Put phone into power save mode it fixes the performance issues I've tested this on both iOS (iPhone 7) and android (Samsung s7 edge, Samsung s6)

    Doesn’t work, I tried it.
  • Ohf1shOhf1sh Member Posts: 4
    Device and Model: iPhone 7
    Device Operating System: iOS 11.4
    Game Version Installed: 19.0.0
    Game Mode: All modes ie: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: Lag, overheating, crashing app, overheating phone, crashing and restarting phone
  • electraspantieselectraspanties Member Posts: 4
    OS: 11.4 Device Model : iPhone 7 Carrier: Sprint Wifi or Cellular Network: Both Phone runs hot to the touch after approx. 20 mins. Phone shut down twice within 10 mins and froze once. Battery dropped from 74% to 20% in less than 10 mins. Ha…
  • Spidey0486Spidey0486 Member Posts: 81
    Device and Model: iPad Pro 9.7
    Device Operating System: iOS 11.4
    Cellular or WiFi: Issue occurs when using both cellular data and WiFi. Mobile carrier = Verizon
    Game Version Installed: 19.0.0
    Game Mode: Story Quests, Event Quests, Arena
    Description of the Issue: I have been experiencing issues since downloading v. 19.0, which was the day it was released. The game will frequently shut down on me mid-fight, typically in Arenas but it has rarely occurred in Quests as well. It seems to recover the fight every time. The most significant issue this caused was a shut down fighting the last boss (tile 4) in the Evangeline Lilly Challenge. Additionally, I have noticed extreme lag and unresponsiveness in arena fights with all champions. I have also had some arena fights that input seems to lag as much as 2 to 3 seconds. AI seemed to function at normal speed, etc. I have screen shots from a shut down and recovered fight.
  • Vitalis_StarrVitalis_Starr Member Posts: 6
    Device:iPhone 7+
    Operating system: iOS 11.3
    Game version: whatever this latest one is
    Game mode: all
    Every time I load the game my screen starts flashing and I can’t do anything. I have to force close the app or the problem carries over to every other app on my phone. Once I force close it phone works fine but the moment I open mcoc it starts again.
  • Vitalis_StarrVitalis_Starr Member Posts: 6
    Sorry iOS 11.4
  • VoltronVoltron Member Posts: 12
    edited July 2018
    iPhone 7
    IOS 11.4.1
    Telstra carrier (australia)
    Game version - latest
    Overheating, battery dropping 30%+ in a 15 minute playing session, crashing for AQ and AW only after 15+ minutes of gameplay.
  • Sonnyt4jrSonnyt4jr Member Posts: 50
    I updated to 12.0 beta 2, still not fixed. Kabam this is your fault
  • ZendricZendric Member Posts: 12
    Device/Model: iPhone 6s Plus
    Device OS: iOS 11.4
    Cellular/WiFi: WiFi
    Game Version: 19.0
    Game Mode: Quest, Arena, Alliance Quest and Alliance War

    Common:

    [1] Slow champ responses, sluggish hits, blocks and dashes
    [2] Can't combo into special consistently
    [3] Too fast AI recovery, e.g. use S3 and AI hits me before I can block
    [4] Block not working consistently
    [5] Accidental Hard Punch comes out even when not intended
    [6] Game play slows down, and moving in slow motion then screen becomes unresponsive
    [7] Game now tends to drain more battery than before
    [8] Game tends to overheat the phone more than before
    [9] In quest Auto Mode, seems less intelligent when fighting AI bots. My 4k-6k rating hero loses to a 2k AI. Sometimes my character just stands there and do nothing. Fights like a beginner



    Less Common:

    [1] Occassional Crashes in Arena while in mid fight. Game shuts down then after a few seconds have to reopen the game again to continue the fight
    [2] Sometimes Specials not responding even when tapped
    [3] Champs becomes unresponsive and just stand there waiting to get hit
    [4] Champs sometimes automatically dash forward/backward on its own
    [5] Visual Lag and Frame Drops
    [6] Unintentional Heavy
    [7] Missing visual elements, like buffs or debuffs
    [8] Champ dashes immediately after releasing block
    [9] Dash back instead of heavy
    [10] Champ stop suddenly, e.g. doesn't do 5th hit of a combo or doesn't heavy after parry
  • Rohan_Butt89Rohan_Butt89 Member Posts: 1
    Device and Model: Ipad 2017
    Device Operating System: iOS 11
    Cellular or WiFi: Cellular 4G
    Game Version Installed: 19
    Game Mode: Monthly Event Quests, Alliance Quest and Alliance War is all i do and all of them lags
    Description of the Issue: My game is crashing and i face lag after 5-7mins into game. During fight i feel like frame rates are going low. If i restart my game everything start working ok for 5-7minutes and after that lag start again
  • MathstadonMathstadon Member Posts: 15
    Device and model: iPhone 7plus
    Device operating system: iOS 12.0 public beta
    Cellular or WiFi: both
    Game version installed: 19.0.0
    Game mode: arena
    Description of the issue: after about 6 rounds of arenas the volume cuts out the gameplay starts to lag, cannot swipe to access notifications center and control center volume buttons don’t do anything or appear on screen and 30 seconds later the phone reboots itself.
  • TankRichardsonTankRichardson Member Posts: 87
    Device and Model: iPhone 7 plus
    Device Operating System: iOS 11.4
    Game Version Installed: 19.0.0
    Game Mode: All modes ie: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: Lag, overheating, crashing app, overheating phone, crashing and restarting phone
  • BrnbbyBrnbby Member Posts: 51
    IPhone 10 latest update having problems in war quest arena crystals... Everywhere.
  • MathstadonMathstadon Member Posts: 15
    I put up 12 mil every arena to grow my roster Are we going to be compensated for the way this game is performing? I’m missing out on 5* and 6* shards every arena because the way this update is affecting my phone and gameplay!
  • Kevin110Kevin110 Member Posts: 69
    This morning has been brutal in arena aw and aq for crashing and losing out
    I run iPhone 7plus lastest update
    This needs to get fixed the game is almost unplayable at the moment
  • SHIELD_Agent_10SHIELD_Agent_10 Member Posts: 17
    edited July 2018
    -iPhone 6s Plus
    -IOS 11.1
    -Both WiFi and cellular
    -Game version 19.0.0
    -All game modes but only during fights
    -Experiencing moderate to severe lag in nearly every, but not all, fights since July 3rd or 4th. The lag only occurs during fights in all game modes and with any champion. The lag seems to mostly be effecting just animations and not so much the ability for game controls to work although that has happened on occasion. However I will say that the occasional unresponsive game controls has been happening for months. The rest of the game outside of fights runs well. Overheating just started today, July 10th.
  • TheMartTheMart Member Posts: 22
    Device and Model: New ipad Pro
    Device Operating System: 11.4
    Cellular or WiFi: It happens with both.
    Game Version Installed: Latest.
    Game Mode: Any mode.
    Description of the Issue: Lag. The AI is way too fast at the moment, mainly due to lag, getting caught in multiple circumstances.
  • Sonnyt4jrSonnyt4jr Member Posts: 50
    iPhone 6plus
    IOS 12.0 beta 2

    Overheating, lag, self rebooting, disconnects, shuts down. Random glitches.
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