EMERGENCY MAINTENANCE CONCLUDED
The Team has identified a fix for the recent Catalyst Offer issue.
Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.
Doing this allows us to bring the Game back up for everyone else.
We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.
We apologize for the inconvenience.
The Team has identified a fix for the recent Catalyst Offer issue.
Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.
Doing this allows us to bring the Game back up for everyone else.
We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.
We apologize for the inconvenience.
Comments
I'm in FSI, we were supposed to place in the top 10 masters bracket but ended up getting top 20 masters rewards.
"if you placed higher than you should have, this will have no effect on you. If you placed lower than you should have and go up a Bracket, you’ll receive only the extra rewards you missed out on."
So the alliances we did better than in this season, are getting the same rewards us? That makes no sense at all. We should be getting some sort of compensation so that we're getting rewarded more than the alliances that were meant to place below us. You also said "punishing any Alliances for no fault of their own." however, this is what is happening with FSI and other alliances in the same situation. We played well and won our wars to get above others just to get the same rewards... I hope you guys can sort something out for FSI and other alliances that were affected the same way because its just unfair.
They were pressured by all the people crying over the gifting event and the result was worse
Here is a funny thing i dont understand.
They have put requirements on new accounts because it would be unsportmanship conduct ..
How is forming a new alliance with the sole purpose of just gifting a sportmanship conduct?
The harm done on this AW issue can't be repaired fairly, as some players have pointed out.. people get rewards they didnt deserve and get to keep em. Others get fixed and get "topped off". How do u top off a 5* or 6* Nexus crystal?!
It isn't literally impossible, but it is both time consuming and can create chaos within player accounts when they do this. And when you consider there's no way to tackle thousands of players with an expert developer who understands all the different ways resources can be used or are prerequisites for each other, you're bound to have all sorts of errors or anomalies made by less skilled people that will generate a flood of support tickets that you would then have to both deal with and arbitrate (arbitrate as in: many of those tickets will be due to support errors, but many others will be due to player error, and each one would have to be carefully investigated).
Could they *just* remove the excess T3A and T6B? Maybe: that stuff is less likely to have been used immediately. But for anyone that did use it, because there are bound to be players close to the borderline of forming them for R4s, yanking them back would still be problematic. And in situations like this, sometimes you have to make a blanket decision that simplifies things by treating everyone roughly the same way rather than try to customize a solution for each individual special case, because once you open the Pandora's box of special cases, there's no obvious place to stop.
Also incorrect war ratings still haven’t been addressed, so not only will some alliances get more than they earned they’ll also get a head start next season.
What a monumental BusterTruck
I got the exact rewards, right tier and what not. I’m not concerned about myself, but seeing people get more then they should makes me want to get more then I should. That’s “fair”.
Best to just move on.
The complaint that certain alliance's rival got 3k-10k+ more t3a and t5b this war season is not trivial.
It makes sense, seeing how Kabam charged $300 usd for half a t3a and t5b this cyber weekend (and that was considered the best value yet, before the equivalent was $1k+ usd).
Of course, to players not playing as competitively, or as invested time and money-wise, these complaints may seem ludicrous, but realize these upper-end competitive players do want an even playing field, and it did put them at a disadvantage.
How big of a disadvantage?
(If Kabam is still sluggish in providing t3a t5b to players at the cusp of getting a r4 6 star, they could be behind prestige-wise for 6+months to 1+years, since they don't even qualify for top 45 AQ rewards that actually do provide a tiny amount (~1000 shards, out of 45000) of t3a and t5b (out of 57000).
We were dropped down to gold 2 because we gave up on war 10 and boss rushed and lost the war. There are dozens of alliances that jumped up to gold 1.
Unless you want this whole process to take months and months, just let it go. I just want what we were supposed to get and that's it.
Though it's unfair that some allies got better rewards than others due to the war #10 issue, Kabam should find a way to compensate the other alliances. Most of us took War #10 super chill after Kabam announced that it would not affect season score. Huh, guess they stuck to their word on that announcement.
It's not that they didn't stick to their word, it wasn't done on purpose and it's the first time it's happened. Last time they had to do this, they didn't have this problem.
Example: Ig AW Rank 2 rewards are a little (catalyst wise) . Yeah okay smh
We simply do not accept the fact of trying so hard so that in the end an error that having days of the closing when sending rewards they will not notice it, they would have better warned and not deliver anything.
Yeah, a little.