Not having any information on how events are effected with 1 day left is unacceptable, you need to give answers. You have RUINED a whole arena cycle and a special arena, time to give answers not put your head in the sand.
We're definitely not putting our heads in the sand. Your frustration is very valid.
This is getting beyond a joke now. I have been grinding for star lord both arenas and now I will have the dupe taken away from me by your issues! Compensation is not going to make up from missing out on duping my star lord!!
This list touches on a lot of points our team is also discussing, thank you for the comprehensive comments. There was another great list in the thread as well that summarized a bunch of things, that also covers off stuff already on our radar for discussion.
Can we have an extra week of the anniversary golf/battlechip boosts? With the game not operating for more than an hour at a time this week, it’s been impossible to take advantage of the boosts because we can’t play enough. This would be in addition to any compensation already planned.
I think restarting and reimbursing AQ map costs for those that pay for maps is a good start, adding a few revives or potions wouldn't hurt either. Possibly extending featured and basic arena as well, some 4&5* boosts would also be a good token. I don't think either of those are asking too much.
Lol as for the compensation I can see maybe like 3 level 1 revives and 3 energy refills when in reality this has been a week long thing and will continue longer than that because 5.4 won’t be realeased fair compensation would be a 5 star crystal
Lolx u kidding aren't u?? 5* crystal as compensation!!??
So coincidental that the servers just took a dump the day 5.4 cape out now our aq is messed up as well as our arena
The servers have been screwed up since Sunday. We've had at least 10 hours of downtime since the anniversary arena began. It's affected 2 wars, AQ, arena, every mode in the game.
We are all frustrated but we have to realize **** happens. This must be serious because in 3 years I've never seen anything like this. Let's cut them some slack, they have really done a great job with this anniversary stuff, the server problem is out of their hands. It's hurting everyone, them especially. I am trying to stay positive and hoping for the best.
1. Stop the timer on items in stash, (until its fixed and 5.4 is open due to people that hoarded them for 5.4)
2. Next AQ rotation 30 minute timers, and free map admission
3. and whatever compensation the game team thinks of.
How about an extended 3 year anniversary boost honestly the game was fun and I could actually see my battlechips rising without having to grind until my life was basically me playing the game 24/7 I think this boost they have should become standard honestly I’m not sure how people get up to 6 million gold because I grind arenas and open gold but I can never get that high this boost we have was great for me as well as the 5 star arena I liked that very much maybe do those once a month
I have an account that was just recently made, pulled an all nighter running through Act 1&2 to get units to reach 1 million in Road to a Million arena. I’ve put units into recharging champs to get back in arena ASAP because, being that I just started, have very little champs. These server outages have caused me to waste boosts and units. There’s only a few days left and I intended to do most my grinding today because I was off school and it was the only convenient day I’ve really had all week. I now am starting to doubt that I’ll be able to reach the goal and it’s all thanks to your malfunctioning servers. I really hope you have some good way to make up for this.
We're seeing a lot of questions so far about compensation, currently running events, and these are all valid concerns. One thing from our announcement post that I do need to re-emphasize is that we don't have specific details on any of this yet, but the team is actively discussing ALL of it.
Our first focus is to resolve the issues and assess the full impact - an assessment we won't be able to do until things are stable again. But once they are, that is where our attention must turn to. We understand the frustration and appreciate the patience you're all affording us as we work to sort it all out. We'll continue to update you when more info becomes available.
As for compensation for the masses consider players that stocked up on items for 5-4 maybe extend stash timers items/units to reimburse health lost or even deaths due to crashing map crystals for appropriate maps that the alliance was running but couldn’t finish due to this glory to make them happy shards for the ones trying to grind arena but are unable due to this various things for many different players of all lvls should receive fair compensation for these issues
I am losing starlord
I waited so long to awaken starlod I did first arena 6.5m now & got him now reached 3m if I didn't awakened him will very dissappointed
This makes no sense because the game is down for everyone not just you. Everyone is losing the same amount of arena time
I am glad you guys are considering compensation. I do not want a hand out but I missed out on Modok Lab run because of he crashes. Like others have posted, I have the revive expiration issue too.
These outages aren't a one-time thing. They're been regularly happening for many months and players have come out the loser in every occurrence...shards, champs, map crystals, boosts, units, potions...and all the compensation we've given hasn't even come close to making players whole. Not even close. Keep the apologies and 350 health potions to yourselves. You make dozens of millions a month, make some proper changes to your servers for god's sakes because your band-aid solutions aren't enough. The definition of insanity is doing the same thing over and over and expecting different results.
Here's an idea how about 30 min timers for AQ as a permanent thing. That will help counter all your scheduled an unscheduled maintenance that seems to be more regular than game play lately.
This should help us in the mean time to ensure we can finish AQ and also reduce aw timer until server issue get resolved
We're seeing a lot of questions so far about compensation, currently running events, and these are all valid concerns. One thing from our announcement post that I do need to re-emphasize is that we don't have specific details on any of this yet, but the team is actively discussing ALL of it.
Our first focus is to resolve the issues and assess the full impact - an assessment we won't be able to do until things are stable again. But once they are, that is where our attention must turn to. We understand the frustration and appreciate the patience you're all affording us as we work to sort it all out. We'll continue to update you when more info becomes available.
Perhaps the same compensation package that was issued last year in light of when the game was majorly malfunctioning after the 12.0 nerf/fix would properly suffice? But this time, issue it to all MCOC players, instead of issuing it based off of the communities total hero rating?
Unreal how much they don’t care about there player base as long as you get your money wow we as players are asking what is going to happen because YOUR servers have went to **** and now we won’t be getting the rewards the star lord arena the character who has eluded me for 3 years I finally have the roster to play for him and now I might not get him because of this items bought to do 5.4 you can’t tell us to be quiet or quit talking about compensation when we are not at fault it’s what we as your player base deserve I’m so tired of being treated like garbage with the offers that are put out and with these low ball compensation rewards for once do something right honestly ridiculous the game was so hyped for chapter 4 and then boom nope not getting it and I’m sure the difficulty is gonna be insane kinda like ice pheonix pre nerf when I spent 800 units to beat her and I got like 2 revives back great compensation LISTEN TO US for once this game is hanging on by a needle on a thread with constant disappointments and insanely exspensive offers and goals that only those of higher ranking alliance can complete I for one am very tired of it the customer support when the game first came out was amazing they replied and actually cared and would compensate individual players for wrong doings in the game now we al get the same auto message we’re very sorry for your inconvenience and we know this can be very frustrating!!!!!! What is up with that it is absolutely unreal I can’t believe I’ve let myself play for 3 years with constant let downs this things need to be fixed or this game is on a crash course
Comments
We're definitely not putting our heads in the sand. Your frustration is very valid.
This list touches on a lot of points our team is also discussing, thank you for the comprehensive comments. There was another great list in the thread as well that summarized a bunch of things, that also covers off stuff already on our radar for discussion.
ARENA WERE LOSING OUR STREAKS!!
AQ TIMERS ARE NOT REDUCED AND EVERYTIME WE TRY TO FIGHT A DISCONNECTION HAPPENS THEN WE LOSE HALF OUR HEALTH.
PEOPLE ARE LOSING AW BECAUSE THE GAME IS DOWN ONCE A HOUR
Hundreds of $,spent. Smh
Lolx u kidding aren't u?? 5* crystal as compensation!!??
Didn’t get AQ rewards
The servers have been screwed up since Sunday. We've had at least 10 hours of downtime since the anniversary arena began. It's affected 2 wars, AQ, arena, every mode in the game.
We are all frustrated but we have to realize **** happens. This must be serious because in 3 years I've never seen anything like this. Let's cut them some slack, they have really done a great job with this anniversary stuff, the server problem is out of their hands. It's hurting everyone, them especially. I am trying to stay positive and hoping for the best.
Not true...I played this arena for 2 days, so, not sure how the servers are the cause of your 3 1/2 arena.
1. Stop the timer on items in stash, (until its fixed and 5.4 is open due to people that hoarded them for 5.4)
2. Next AQ rotation 30 minute timers, and free map admission
3. and whatever compensation the game team thinks of.
I'd rather have them take their time and make sure the servers will never unexpectedly go down again.
Once again, we're seeing a lot of talk about Compensation. I'm just going to share what Ad0ra posted in this thread on the last page.
This makes no sense because the game is down for everyone not just you. Everyone is losing the same amount of arena time
This should help us in the mean time to ensure we can finish AQ and also reduce aw timer until server issue get resolved
Hey, @Ad0ra_
Perhaps the same compensation package that was issued last year in light of when the game was majorly malfunctioning after the 12.0 nerf/fix would properly suffice? But this time, issue it to all MCOC players, instead of issuing it based off of the communities total hero rating?