It is so sad how Kabam responds to any issue that impacts their customers. Meanwhile, if it is an issue that benefits the player unexpectedly they are quick to fix the issue. This is not me being angry or unjustly blaming Kabam. This comes from years of me personally working in a tech industry with regards to customer service and supporting issues.
These are opportunities for Kabam to knock it out off the park and show how much they really care about their fans. I have played this game going over 4 years. The major issue is not the bugs, but rather the seriousness in which it appears that Kabam handles these types of issues that benefit them and hurt the player.
As several have said , some players spent on boosts because they didn’t pay attention. Also, we have a few hours before the next reset, and if the problem continues it will only create more friction from the player base. The major ones that are impacted are F2P players that rely on these quests to grind out materials and shards.
I am a spender, so the impact on me is relatively low, but my opinion sides with the F2P and others that were effected (as this issue does impact the broader player base regardless of type of player). I just wish Kabam would respond with the same amount of seriousness as a “game breaking” (the quotes are to stress how it appears that Kabam responds) when the bug benefits the player in any way. It is really sad because the bugs that impact the player are the ones that go the longest way to make those that support Kabam happy and keep them coming back.
Kabam has been doing a great job with the newer champs and some of the advancements for the past 2 years. However, the Customer Support still has a long way and has made the smallest progress. Just my humble opinion. I hope Kabam comes to a resolution soon, but based on historical responses to similar issues in the past I feel my hope would only be in vain.
Common ... 3h left... already wasted 1 try without knowing about this bug ... have a stash full of randomizers expiring... is this going to be fixed or what?! Am I being punished for making objectives and are you forcing me to use all the randomizers I collected? Which games punish players for being active?
Common ... 3h left... already wasted 1 try without knowing about this bug ... have a stash full of randomizers expiring... is this going to be fixed or what?! Am I being punished for making objectives and are you forcing me to use all the randomizers I collected? Which games punish players for being active?
This is exactly the question I was about to ask.. I have 36 expiring in 4 days.. now I have to hold up on using my mutant champs during mutant celebration month, so I don't have more wasting away..
I hope that whatever resolution happens rewards players who played it before realizing there was a problem (and unnecessarily wasted their resources) plus but gives compensation to players who logged in after the problem was identified and have not been able to play any sinister labs for the past 24 hours. I'm in the second category - maybe give double compensation for the players in the first category and regular compensation (what I would have gotten for one day of labs) for players like me.
If a champ was smacking everyone for 100k a hit, they would fix it in about 1hr. We lose out on rewards, yes minimal but still, and they don’t touch it.
@Kabam Lyra at this point you need to communicate. The event resets in 30 minutes and you still haven’t told us if we can expect it to work. It’s been a day. Seriously, we need to know what’s going on. This lack of communication is beyond ridiculous, and it does not promote a heathy player base.
Okay this is going on 3 days and it has not reset I'm not able to optimize on my rewards in sinister labs when are you gonna get it fixed? @Kabam Miike I'm now paying for a subscription and would like to have a game I'm paying for to work properly you need to fix this asap.
Running it n extra day just gives those without the issue more rewards. The relative result is the same. Some people will get more rewards than others.
That's not a solution, it's a bandaid on a constant issue that is not being addressed.
Running it n extra day just gives those without the issue more rewards. The relative result is the same. Some people will get more rewards than others.
That's not a solution, it's a bandaid on a constant issue that is not being addressed.
Are we really worried about people getting an extra 350 Shards?
Comments
These are opportunities for Kabam to knock it out off the park and show how much they really care about their fans. I have played this game going over 4 years. The major issue is not the bugs, but rather the seriousness in which it appears that Kabam handles these types of issues that benefit them and hurt the player.
As several have said , some players spent on boosts because they didn’t pay attention. Also, we have a few hours before the next reset, and if the problem continues it will only create more friction from the player base. The major ones that are impacted are F2P players that rely on these quests to grind out materials and shards.
I am a spender, so the impact on me is relatively low, but my opinion sides with the F2P and others that were effected (as this issue does impact the broader player base regardless of type of player). I just wish Kabam would respond with the same amount of seriousness as a “game breaking” (the quotes are to stress how it appears that Kabam responds) when the bug benefits the player in any way. It is really sad because the bugs that impact the player are the ones that go the longest way to make those that support Kabam happy and keep them coming back.
Kabam has been doing a great job with the newer champs and some of the advancements for the past 2 years. However, the Customer Support still has a long way and has made the smallest progress. Just my humble opinion. I hope Kabam comes to a resolution soon, but based on historical responses to similar issues in the past I feel my hope would only be in vain.
Extending the event by a day still only puts us behind by a day
No time to get anything at this point. I smell compensation 🤭
That's not a solution, it's a bandaid on a constant issue that is not being addressed.