Hey all, I know this is taking a while, but it has not been forgotten. The process to get these out, and ensure we don't accidentally give somebody more than the possible amount of Mastery points, is more complex that I had initially thought.
We're still working on it, but are aiming for January to get these out right now. I know, that's a long time after this issue started, but it's not for the lack of trying.
I’m missing the points and hadn’t commented yet because I was willing to be patient, but I think there should be more communication. The points do a lot and we’re now approaching Feb
@Kabam Miike What's the story about this? Talk to us.
How's the compensation looking? A few thousand units on top of the mastery points we're due wouldn't go amiss.
Quite a few summoners along with myself have been missing 4 points for the better part of 6 months now, and I'd really appreciate if your team could get this fiasco sorted before I do my first necro run.
I think anyone would agree it's a pretty poor effort that we have gotten no proper answers about this.
I'm sending a ticket to support, and I would encourage others in the same position to do so as well.
We will update you when we have information to share, and at this time we do not. There is no compensation planned, and I encourage you not to send tickets to our Support Team on this. You've seen what we have said so far, and there is no additional information that our Support Team can give you.
As you know, timelines can change in a live game, and if we have an updated timeline, we will let you know. The tech requirements for this being done is a lot more than just sending out a few missing crystals. Spamming the forums or our support team will not change that.
@Kabam Miike What's the story about this? Talk to us.
How's the compensation looking? A few thousand units on top of the mastery points we're due wouldn't go amiss.
Quite a few summoners along with myself have been missing 4 points for the better part of 6 months now, and I'd really appreciate if your team could get this fiasco sorted before I do my first necro run.
I think anyone would agree it's a pretty poor effort that we have gotten no proper answers about this.
I'm sending a ticket to support, and I would encourage others in the same position to do so as well.
We will update you when we have information to share, and at this time we do not. There is no compensation planned, and I encourage you not to send tickets to our Support Team on this. You've seen what we have said so far, and there is no additional information that our Support Team can give you.
As you know, timelines can change in a live game, and if we have an updated timeline, we will let you know. The tech requirements for this being done is a lot more than just sending out a few missing crystals. Spamming the forums or our support team will not change that.
So has the timeline changed? Because it seems like it. Also, people don’t like being left in the dark about something like this. Saying you have no update at a time when you expected them to be released is a slap in the face considering there was no change announced to us. You can’t blame people for asking support and tagging mods when your timeline is now and we don’t have any real answers. This is poor management all around here
We have been waiting for over 6 months. And the first timeline you give gets moved back to an unknown date. You can’t blame us for going to support when your communication here has been sporadic at best
We have been waiting for over 6 months. And the first timeline you give gets moved back to an unknown date. You can’t blame us for going to support when your communication here has been sporadic at best
It's completely wild to me Kabam made this change to rewards and then like....... Didn't think if there'd be an issue with it. Literally robbing several players out of a valuable and limited resource. Having this be an issue I came back to in November and finding out it's been an issue since August is just crazy.
There genuinely should be compensation here. And issue like this SHOULDN'T have happened. Kabam knew in the past when they changed rewards in quests it doesn't automatically give them to people who beat the content in the past. And had to state before hand they wouldn't keep handing out changed rewards from their acts 2/3 reworks because like it really wouldn't affect anyone who beat it several years prior.
But it was common knowledge before act 4 changed that exploration was in insane chore and wasn't really worth it even with the energy change. But as also the only way to get mastery points once you reached maxed level.
The fact this issue just "slipped by" speaks volumes how little actual thought or care went into this. It's ridiculous you guys with the knowledge you had from previous act changes knew rewards don't get auto sent out for people who completed content. And knew there was a high amount of people who never did exploration for this because it was a chore, and didn't think through if maybe there was a different way to do it.
Hey all, I know this is taking a while, but it has not been forgotten. The process to get these out, and ensure we don't accidentally give somebody more than the possible amount of Mastery points, is more complex that I had initially thought.
We're still working on it, but are aiming for January to get these out right now. I know, that's a long time after this issue started, but it's not for the lack of trying.
You said this but then also recently said that there will be no compensation planned? Am I misunderstanding something or did the stance on the situation change suddenly
Hey all, I know this is taking a while, but it has not been forgotten. The process to get these out, and ensure we don't accidentally give somebody more than the possible amount of Mastery points, is more complex that I had initially thought.
We're still working on it, but are aiming for January to get these out right now. I know, that's a long time after this issue started, but it's not for the lack of trying.
You said this but then also recently said that there will be no compensation planned? Am I misunderstanding something or did the stance on the situation change suddenly
The "no compensation" I believe means there won't be anything else extra given.
Hey all, I know this is taking a while, but it has not been forgotten. The process to get these out, and ensure we don't accidentally give somebody more than the possible amount of Mastery points, is more complex that I had initially thought.
We're still working on it, but are aiming for January to get these out right now. I know, that's a long time after this issue started, but it's not for the lack of trying.
You said this but then also recently said that there will be no compensation planned? Am I misunderstanding something or did the stance on the situation change suddenly
The "no compensation" I believe means there won't be anything else extra given.
One dev could figure this out in an afternoon and become a hero.
Don’t know what avenue they are looking at.
But I had written up a potential solution earlier up in here (and written it more concisely toward the end of TopRoller's other lengthy thread), that @Kabam Miike can maybe forward to Devs if they are still stuck in how they want to proceed).
That proposal wouldn’t need to write complex search scripts and issue in-game mail for a ton of individual accounts for those lost Points.
Eyy, I read compensation... I'm in... Btw I have all mastery points. Been reading this post since the start and Im a part of it. I also want that compensation lessgoo...
Interesting, another new post “I don't have 4 Mastery Points”, and all 10 rapid-fire short replies there from various small forum accounts echoing same.
But all those accounts are NOT brand new like some other recent examples, including one in here. They were created at various other times over past year. (??)
Like maybe they were all hacked by someone here and used to SPAM a new post about this.
Don’t think they would have all been the same person's “sleeper accounts” having only posted at max 2 other times over the past year.
Hey all, I know this is taking a while, but it has not been forgotten. The process to get these out, and ensure we don't accidentally give somebody more than the possible amount of Mastery points, is more complex that I had initially thought.
We're still working on it, but are aiming for January to get these out right now. I know, that's a long time after this issue started, but it's not for the lack of trying.
You said this but then also recently said that there will be no compensation planned? Am I misunderstanding something or did the stance on the situation change suddenly
The "no compensation" I believe means there won't be anything else extra given.
Oh ok, that's completely fair
When a company or seller messes up and doesn't send you an item for over a year, it's not out of the ordinary for them to maybe offer a discount or chuck some extras in as a nice gesture.
My comment expecting thousands of units was rather outlandish in hindsight but I think it's reasonable Kabam would do or provide something as a way to say sorry to those who missed out.
It's their mistake, and Miike has a habit of being a condescending individual towards those that just want their fair share and are vocal about it.
If Kabam can get track of who finished act 4 before date xx/xx/xxxx of the nerf and mastery removals, it's so simple.
Send the 4 points to all these Summoners...
If not... Send 2 masteries to everyone. If a Summoner gets more than possible it will be gone on overflow. And provide an explanation that wont be possible give more than 2. @Kabam Miike 👍
Interesting that there is no compensation considering the disadvantage and these players likely burned through more units and or completed less content. Seems like a good way to lose players
@Kabam Miike here's the deal. we have been waiting, patiently, for months now. We have been given minimal communication from you about the situation and the first time we get a timeline you wait until it's almost up to update us that it is being pushed back. Here's my two problems with this whole situation especially with how you guys have handled it.
1. Lack of oversight. You 1000% should have considered the consequences of changing act 4 and had a plan in place. It should have been ready to launch the DAY act 4 was revamped. This should not even be a problem in the first place. Now that it is you should have multiple people working on fixing it because obviously there are options. @SummonerNR had two very good ones for you if you need help.
2. Your communication has been abysmal. There's no other way to say it. You have given three updates on this situation and your most recent one has me super worried. you are pushing back the timeline but how far? Another month? Three months? A year? Maybe you just want us to forget about it altogether.
The deal is this though, the longer a fix takes to send out, the more compensation should be expected. And we will not let this thread die until we have a solution.
@Kabam Miike here's the deal. we have been waiting, patiently, for months now. We have been given minimal communication from you about the situation and the first time we get a timeline you wait until it's almost up to update us that it is being pushed back. Here's my two problems with this whole situation especially with how you guys have handled it.
1. Lack of oversight. You 1000% should have considered the consequences of changing act 4 and had a plan in place. It should have been ready to launch the DAY act 4 was revamped. This should not even be a problem in the first place. Now that it is you should have multiple people working on fixing it because obviously there are options. @SummonerNR had two very good ones for you if you need help.
2. Your communication has been abysmal. There's no other way to say it. You have given three updates on this situation and your most recent one has me super worried. you are pushing back the timeline but how far? Another month? Three months? A year? Maybe you just want us to forget about it altogether.
The deal is this though, the longer a fix takes to send out, the more compensation should be expected. And we will not let this thread die until we have a solution.
I don't think you quite understand the scope of work here, and I know that @SummonerNR has had some ideas, but they don't work with our tech. I have given you all of the communication that I could possibly give with the information that has been available to us at the time. I cannot give information that we don't have.
We are working on this right now, and are testing solutions as we speak. I will give a new timeline when we have one. When we have more information, we will share it. There is no need to be bumping this or any other thread.
@Kabam Miike here's the deal. we have been waiting, patiently, for months now. We have been given minimal communication from you about the situation and the first time we get a timeline you wait until it's almost up to update us that it is being pushed back. Here's my two problems with this whole situation especially with how you guys have handled it.
1. Lack of oversight. You 1000% should have considered the consequences of changing act 4 and had a plan in place. It should have been ready to launch the DAY act 4 was revamped. This should not even be a problem in the first place. Now that it is you should have multiple people working on fixing it because obviously there are options. @SummonerNR had two very good ones for you if you need help.
2. Your communication has been abysmal. There's no other way to say it. You have given three updates on this situation and your most recent one has me super worried. you are pushing back the timeline but how far? Another month? Three months? A year? Maybe you just want us to forget about it altogether.
The deal is this though, the longer a fix takes to send out, the more compensation should be expected. And we will not let this thread die until we have a solution.
I don't think you quite understand the scope of work here, and I know that @SummonerNR has had some ideas, but they don't work with our tech. I have given you all of the communication that I could possibly give with the information that has been available to us at the time. I cannot give information that we don't have.
We are working on this right now, and are testing solutions as we speak. I will give a new timeline when we have one. When we have more information, we will share it. There is no need to be bumping this or any other thread.
I assume the user got permanently banned for that post? If so why? He spoke the truth. are you going to ban every person who comments on this thread?
@Kabam Miike here's the deal. we have been waiting, patiently, for months now. We have been given minimal communication from you about the situation and the first time we get a timeline you wait until it's almost up to update us that it is being pushed back. Here's my two problems with this whole situation especially with how you guys have handled it.
1. Lack of oversight. You 1000% should have considered the consequences of changing act 4 and had a plan in place. It should have been ready to launch the DAY act 4 was revamped. This should not even be a problem in the first place. Now that it is you should have multiple people working on fixing it because obviously there are options. @SummonerNR had two very good ones for you if you need help.
2. Your communication has been abysmal. There's no other way to say it. You have given three updates on this situation and your most recent one has me super worried. you are pushing back the timeline but how far? Another month? Three months? A year? Maybe you just want us to forget about it altogether.
The deal is this though, the longer a fix takes to send out, the more compensation should be expected. And we will not let this thread die until we have a solution.
I don't think you quite understand the scope of work here, and I know that @SummonerNR has had some ideas, but they don't work with our tech. I have given you all of the communication that I could possibly give with the information that has been available to us at the time. I cannot give information that we don't have.
We are working on this right now, and are testing solutions as we speak. I will give a new timeline when we have one. When we have more information, we will share it. There is no need to be bumping this or any other thread.
I assume the user got permanently banned for that post? If so why? He spoke the truth. are you going to ban every person who comments on this thread?
I noticed that too. 1:33PM he sent that message, and looking at his record many people typically agreed with him. Nothing OP said was out of pocket, its a fair analyst of the situation that many players agree with. Typically if there is a set deadline that far out in advance, it should be followed. Procrastination isn’t Miikes fault as atleast he is the only one who communicated at all about this situation, but everything we have received has been very vague and indirect. After 6 months should be a clear answer from anyone on the team, mastery points are pretty big especially in competitive formats.
We are working on this right now, and are testing solutions as we speak. I will give a new timeline when we have one. When we have more information, we will share it. There is no need to be bumping this or any other thread.
If you're currently in the testing phase, I wonder what the hell you've been doing for the last 6 months. Even if the issue is a lot more complex than most of us think, there is no way that it takes more than half a year to give out mastery points to a very specific group of players that should (more or less) be easily identifiable.
I understand that you can't give out information that you don't have, but that's not the issue here. The issue is that nothing happened in game for half a year! I don't care about information, I care about the mastery points that cause me to have a massive disadvantage in competitive battlegrounds.
The fact that you can't even give us a new schedule worries me a lot because that means there is a high chance that we'll have to wait another 6 months. Even if it's only 1-2 months, the fact that you don't even apologize and instead blame us for keeping this thread active is crazy to me.
Comments
As you know, timelines can change in a live game, and if we have an updated timeline, we will let you know. The tech requirements for this being done is a lot more than just sending out a few missing crystals. Spamming the forums or our support team will not change that.
Also, people don’t like being left in the dark about something like this. Saying you have no update at a time when you expected them to be released is a slap in the face considering there was no change announced to us.
You can’t blame people for asking support and tagging mods when your timeline is now and we don’t have any real answers. This is poor management all around here
But rest of the ppl have been crying for about a dozen days, but they just ignored it
So, all it takes is one person to ask for a compensation to get a reply huh? Got it
We're talking about almost 6 months here and that's a loooooong time
But it was common knowledge before act 4 changed that exploration was in insane chore and wasn't really worth it even with the energy change. But as also the only way to get mastery points once you reached maxed level.
The fact this issue just "slipped by" speaks volumes how little actual thought or care went into this. It's ridiculous you guys with the knowledge you had from previous act changes knew rewards don't get auto sent out for people who completed content. And knew there was a high amount of people who never did exploration for this because it was a chore, and didn't think through if maybe there was a different way to do it.
OR JUST NOT CHANGE IT FROM EXPLORATION LOL???
One dev could figure this out in an afternoon and become a hero.
But I had written up a potential solution earlier up in here (and written it more concisely toward the end of TopRoller's other lengthy thread), that @Kabam Miike can maybe forward to Devs if they are still stuck in how they want to proceed).
That proposal wouldn’t need to write complex search scripts and issue in-game mail for a ton of individual accounts for those lost Points.
I'm in... Btw I have all mastery points.
Been reading this post since the start and Im a part of it. I also want that compensation lessgoo...
But all those accounts are NOT brand new like some other recent examples, including one in here.
They were created at various other times over past year. (??)
Like maybe they were all hacked by someone here and used to SPAM a new post about this.
Don’t think they would have all been the same person's “sleeper accounts” having only posted at max 2 other times over the past year.
My comment expecting thousands of units was rather outlandish in hindsight but I think it's reasonable Kabam would do or provide something as a way to say sorry to those who missed out.
It's their mistake, and Miike has a habit of being a condescending individual towards those that just want their fair share and are vocal about it.
Imma just leave this here
Send the 4 points to all these Summoners...
If not...
Send 2 masteries to everyone. If a Summoner gets more than possible it will be gone on overflow.
And provide an explanation that wont be possible give more than 2.
@Kabam Miike 👍
here's the deal. we have been waiting, patiently, for months now. We have been given minimal communication from you about the situation and the first time we get a timeline you wait until it's almost up to update us that it is being pushed back. Here's my two problems with this whole situation especially with how you guys have handled it.
1. Lack of oversight. You 1000% should have considered the consequences of changing act 4 and had a plan in place. It should have been ready to launch the DAY act 4 was revamped. This should not even be a problem in the first place. Now that it is you should have multiple people working on fixing it because obviously there are options. @SummonerNR had two very good ones for you if you need help.
2. Your communication has been abysmal. There's no other way to say it. You have given three updates on this situation and your most recent one has me super worried. you are pushing back the timeline but how far? Another month? Three months? A year? Maybe you just want us to forget about it altogether.
The deal is this though, the longer a fix takes to send out, the more compensation should be expected. And we will not let this thread die until we have a solution.
We are working on this right now, and are testing solutions as we speak. I will give a new timeline when we have one. When we have more information, we will share it. There is no need to be bumping this or any other thread.
I understand that you can't give out information that you don't have, but that's not the issue here.
The issue is that nothing happened in game for half a year!
I don't care about information, I care about the mastery points that cause me to have a massive disadvantage in competitive battlegrounds.
The fact that you can't even give us a new schedule worries me a lot because that means there is a high chance that we'll have to wait another 6 months. Even if it's only 1-2 months, the fact that you don't even apologize and instead blame us for keeping this thread active is crazy to me.